SUMMARY

SKILLS

EXPERIENCE

Linda Williamson

(C) 309-***-**** adkeqh@r.postjobfree.com Eureka, IL 61530 Patient-focused Endoscopy Technician with 20 years of experience preparing equipment and supporting nurses and doctors during procedures. A quick learner with strong attention to detail and a thorough work ethic. Detailed Assistant well-known for being a hands-on person and having amazing energy to handle any task. Reliable, quick-paced and team-oriented. Looking for a new role where hard work and dedication will be highly valued. Vital statistics

Scope calibration

Strong problem solver

Inventory replenishment

Product and service understanding

Proofreading

Professional and mature

Administrative duties

Support services

Document control

Technical skills

Customer service

First Aid/CPR

Team building

Operational improvement

Process improvement

Shipment preparation

Safely handling chemicals

Processing knowledge

Endoscopy Technician, Central Illinois Endoscopy, March 2016-Current Peoria, IL

Run diagnostic tests and biologic quality assurance tests on endoscopic machines. Adhered to operating and safety procedures during cleaning, disinfecting and sterilizing endoscopes and equipment.

Support physicians and nursing staff during procedures. Assisted with transportation of scopes for repair and maintenance. Set-up and tore down procedure rooms in preparation for upcoming operations. Prepare collected specimens for cytological, microbiological, and pathological analysis. Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.

Review procedure requirements to select and set up appropriate equipment and supplies. Transported and helped patients prior to and following procedures. Improved customer satisfaction by finding creative solutions to problems. Recognized by management for providing exceptional customer service. Improved operations by working with team members and customers to find workable solutions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Performed site evaluations, customer surveys and team audits. Earned reputation for good attendance and hard work. Created agendas and communication materials for team meetings. GI Assisant, OSF Saint Francis Inc., September 1993-March 2016 Peoria, IL

Assisted with transportation of scopes for repair and maintenance. Set-up and tore down procedure rooms in preparation for upcoming operations. Prepare collected specimens for cytological, microbiological, and pathological analysis. Followed nurses' instructions and physicians' orders when administering oral and injected medications.

Review procedure requirements to select and set up appropriate equipment and supplies. Transported and helped patients prior to and following procedures. Front Office Cashier, Farm And Fleet, May 2004-March 2007 Morton, IL

Assisted with purchases, locating items and signing up for rewards programs. Helped customers find specific products, answered questions and offered advice. Processed returned items in accordance with store policy. Learned roles of other departments to provide coverage and keep store operational. Trained new team members in cash register operation, stock procedures and customer service.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Assisted customers with account updates, new service additions and promotional offers. Compiled and updated client data to track payments trends and support accurate accounting.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Processed customer payments quickly and returned exact change and receipts. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Addressed and resolved customer complaints with friendly and level-headed assistance. Handled cash, card, check, gift card and coupon transactions for customer purchases. Organized all register supplies in front end and storage areas. Processed sales, returns and exchanges using POS register system. Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.

Input accurate data to keep inventory accounts current and prevent system discrepancies. Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.

EDUCATION AND TRAINING

ADDITIONAL INFORMATION

Promoted specific item options to drive sales and achieve add-on purchases. Worked closely with front-end staff to assist customers. Cashier Manager, Sam's Club, May 2002-May 2004

Peoria, IL

Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.

Taught junior employees how to meet operational and sales goals with proactive strategies. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Resolved customer problems by investigating issues, answering questions and building rapport. Some College (No Degree)

Central Illinois College, East Peoria, IL

Have been in medical field for many years but have also worked in retail and also had a cleaning service. I know a lot about cars and would like to learn more. I'm dependable good worker willing to learn new stuff.

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