**** ****** ***** ****

Knoxville, TN *****

513-***-****

OBJECTIVE

Solution-driven and detail-oriented seasoned IT Professional with experience working in cross-functional teams in the data analysis, IT system analysis, development, operations and delivery of innovative processes to attain the business goals. Skilled in RPGLE, Scrum, SQL, TSQL and 3rd Party implementations using Agile methodologies. Proficient in collecting requirements and documenting processes utilized in development and training purposes. Eager to be a part of a forward-thinking team utilizing my 20+ years of technical experience.

PROFESSIONAL EXPERIENCE

Clayton Homes, Maryville, TN

Business Systems Analyst – Oracle Administrator/BisTrack Analyst/Sr. RPG Developer (iSeries), 2018 – 2020

Administer Provisioning / Automation for the Oracle Expedition Project Team

Utilized CLP, RPG, RPGLE, embedded SQL, TSQL programming through native development & support/enhancement work for corporate custom applications.

Business System Analyst and Project Manager on Fastpath Security Access, Segregation of Duties Monitoring and Compliance software used in Oracle Cloud User Provisioning.

Managed the build and SOD conflict evaluation of Clayton custom roles to be used in current and future Oracle Cloud Implementations

Manage the assignment of roles and creation of users in provisioning for Oracle Cloud’s complex platform of products, utilizing both spreadsheet loading and manual entry.

Manage the installation and support of Oracle Excel Add-ins used in Oracle Cloud environments for Spreadsheet loading (ADFDi) and SmartView reporting tools.

Provide user support and coordinated resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.

Utilize newly acquired skills in PowerShell to assist in the balancing of Dev and Production versions of automation for nightly backups for Oracle Cloud EPM Family of products onto two different virtual servers, spreading the size of download storage.

Interface directly with Internal and Third-Party Software Engineers, Business Analysts, Infrastructure, Directors, Project Managers & internal customers

Participate in the Oracle Cloud implementation using AGILE methodologies, working as Scrum Master and Product Owner for the implementation team.

Manage business requirements as needed for data interfaces for internal and external cloud products using API’s.

Provide the project with procedural documentation to assist in cross-training team members

Lead the automation initiatives for the Oracle applications (ERP, EPMCS, EDMCS); Work with 3rd Party implementor to ensure that systems are optimized, and jobs run smoothly with automation

Contributes to the development of project timelines and the definition and documentation of user requirements including review phases, level of effort and duration of requirements management activities.

Work independently with attention to detail and a sense of urgency for the customer

Sr. RPG Developer (iSeries)/BisTrack Analyst, 2014 - 2018

Create and maintain computer programs for Manufacturing/Homebuilding department

Utilized CLP, RPG, RPGLE, embedded SQL, TSQL programming through native development & support/enhancement work for corporate custom applications.

Collected, developed, coordinated, and maintained business requirements for various projects and/or systems from initial phase to final implementation; ensuring requirements meet acceptance standards.

Lead Business Systems Analyst for the third-party application BisTrack(Sql Relational Database) Financial Software; Provided guidance to the implementation team by collecting business requirements and documenting current processes; Collaborated with the implementor to validate that configurations were consistent with the requirements prior to user testing; Utilized SQL to build dashboard reports and modifications to custom Crystal Report forms. Created a custom database to hold Random Lengths data for pricing/buying comparisons in the custom built BisTrack RL process; Documented the BisTrack processes for training and support purposes using diagrammatic models as visual references; Provided Business as Usual support for this cloud application

Business System Analyst for the third-party implementation of Callidus Cloud Financial Software(Oracle Database), used in Rebate processing; Utilized RPG, CLP and embedded SQL to build a custom application to convert operating financial data to the Cloud applications for further processing which included the use of API’s; Technical liaison between the accounting team and third party implementor; Collected business requirements and converted them to technical specifications utilized in the project implementation; Provided Business as Usual support for this cloud application and related legacy system.

Interfaced directly with Software Engineers, Business Analysts, Infrastructure, Directors, Project Managers & internal customers.

Developed requirements documentation and diagrammatic models such as use cases and functional specifications; coordinates the capture of process models and functional testing; ensures system is functionally appropriate, technically sound, and fully integrated.

Participated in the AGILE software development as Developer, Scrum Master and Process Owner

Coordinated coverage and participate in the On-Call support for the technical team

Continually sought to improve value to the customer, both internal and external, using Agile standards.

Cintas Corporation, Mason, OH

Software Engineer, 1999 - 2014

Create and maintain computer programs for various corporate departments

Worked independently with attention to detail and a sense of urgency for the customer

Utilized CLP, RPG, RPGLE and embedded SQL programming through native or Synon/J2E to provide support/enhancement work for corporate and remote AS/400 applications.

Interfaced directly with Software Engineers, Business Analysts, Leads, Directors, Project Managers & internal/external customers

Business System Analyst for the National Account Consolidated Invoicing and NA Employee Loads program.

Participated in AGILE and Waterfall software development

Participated in Disaster Recovery exercises, guiding team through the process

Provided 24x7 support for the National Account Consolidated Invoicing, and NA Employee Loads

Coordinate coverage and participate in the On-Call support for remote Supply Chain systems

Continually sought to improve value to the customer, both internal and external using Six Sigma standards. This includes the 2011 paper statement reduction initiative which saves the company $40,000 per year in labor, materials and printing costs.

Led the Software Engineering team in 2012 Six-Sigma Core Process Improvement which significantly improved a vital nightly job stream run time which resulted in a significant improvement in customer satisfaction and AS/400 wellness.

Helpdesk Partner, 1997 –1999

Call center technical support for all corporate departments and field locations

Resolved inbound calls from internal Cintas customers from corporate departments and remote Rental facilities

Managed multi-tasked resolutions

Worked independently or in groups to resolve technical issues in a timely and productive manner

Worked with outside vendors to assist in the resolution of complex technical problems. Ie: IBM, SPRINT, TIME-WARNER CABLE

CERTIFICATIONS

ITIL Foundations Certified

COMPUTER TRAINING

Provisioning, Security and Risk Assessment using Fastpath for Oracle ERP Cloud

Fundamentals of SAP

Security PCI Compliance

Six Sigma Foundations (Greenbelt)

Project Management Basics

RPG Programming Boot Camp, 3X Corporation

Sogeti USA – Introduction to JavaScript

Crystal Reports

Excel Add-Ins for Oracle Cloud (ADFDi, SmartView)

Business Analysis – Identifying, Creating & Documenting Use Cases

TOOLS & TECHNOLOGIES

Active Directory Management

Aldon Change Management

API transmissions

BisTrack

Business Objects

Callidus Financial

Global Service Desk Manager, Pomeroy

Concur Travel & Expense Management

Centralized Processing Environments

Disaster Recovery

EDI

Global Supply Chain

HTML

IBM iSeries

IBM Client Access Emulation

JavaScript

Jira; GIT; Bitbucket; Octo for Change Management

Movex ERP Software

MQSeries for OS/400

Proficient in the user of Microsoft Office Products (Excel, Outlook, PowerPoint, Visio, Word, SharePoint, Skype, Teams)

Penn Emblems

Powerterm AS/400 Emulation

PowerShell

CLP, RPG, RPGLE, SQL, TSQL, SYNON

Multi-Location / AS400 platforms

S2K – AM2000 Menu Systems

Sarbanes-Oxley

Security

SharePoint backend development

Six Sigma Foundations

Star Team Cross Platform Client

Telemarketing (in-house data collection)

TL Ashford Barcode Labeling

Warehouse Business Systems (WBS)

webMethods Business Process Management

Wise Installation Tool

Zoom

EDUCATION

Youngstown State University, Youngstown, OH

Bachelor of Science - Combined Sciences - Biology, Chemistry & Physics

1984

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