Retail Manager/ modular team supervisor
Resume:
Marlania Faye Castle
** ****** **** ****, ************ KY, 41465
Experienced Manager/Supervisor & Customer Service Professional
Professional Summary:
I am adept at working in diverse retail and customer service environments. Considered driven, talented, smart and a valuable addition to any team. History of being an effective team member with full understanding of the underwriting process. Effective project leader and problem- solver with advanced programming skills and a hardworking mentality. Skilled Customer Service Representative well-versed in sales, management and remodeling. Customer oriented management professional with strong software and equipment skills. Possessing expert knowledge in providing professional and Outstanding Customer Service, wile having 10 plus years of management/ customer courtesy experience. Desired to gain a position with a notable, thriving agency. Willing to relocate: Anywhere Authorized to work in the US for any employer
Work Experience :
Bakery/Deli Associate
Food City - Prestonsburg, KY April 2019 to August 2019
Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the best choice of foods for their needs. Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them. Effectively communicated with other employees and upper management to ensure complete care of customers. Followed up with customers ensuring their satisfaction with their purchases. Greeted customers and offered them assistance where possible. Informed customers about current promotions and sales, encouraging them to take advantage. Arranged food and orders to keep service flowing smoothly. Cleaned food preparation areas including equipment. Interacted and communicated easily with customers, coworkers and management. Processed orders to prepare them to be served to the customer. Swept and mopped dining areas, food preparation areas and dishes. Worked efficiently with a team for optimum customer satisfaction.
Rep-contractor Field Force Merchandising, LLC -
Paintsville, KY
August 2019 to March 2020
Traveled to different Rite-Aids to remodel the insides and turn the stores into a Walgreens! I took the role as a contractor where I completed modulars/plannograms, re constructed isles in the stores, completely turning the store inside out with new products and new fixtures and shelving. Etc
Department Manager/ Mod Team Supervisor Walmart - Paintsville, KY March 2015 to April 2019
Created monthly team building activities, such as mods, to increase unity, productivity, and motivation in the sales team. Acknowledged customer issues and resolved their problems quickly and efficiently. Enforced company policies and procedures through implementing a three-strike system to promote professionalism. Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and handled employees with poor performance or attendance. Managed several departments with a total of 0 employees on my own. Resolved conflict between customers, between employees, and between customers and employees. Responsible for inventory, pricing, merchandising, and displays. Started as an entry-level associate and worked in every position at store up to several Management/Supervisor positions. Traveled to various stores in the area/state to train other managers. Visited a total of 4 stores such as Lexington and Ashland. etc Worked all types of shifts including doubles and worked on holidays. Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates. Familiar with POS and other software programs or equipment. Assisted clients in understanding their available options and helped them select the right service plans for their needs. Collaborated with Corporate to plan, develop and implement store needs and placement of item locations such as shelving and full department walls. Effectively communicated with other employees and upper management to ensure complete care of customers. Facilitated the implementation of project mods by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch. Facilitated stock management and inventory, conducting routine inventory audits and cycle counts. Established strong business relationships and created a deadline-driven team. Served multiple customers simultaneously in a stressful environment. Handled customer questions and complaints with professional courtesy. Juggled answering phones while attending to customers in person. Inventoried office supplies and managed ordering of new supplies whenever required. Managed note-taking during business meetings and later composed report for management. Oversaw training of new hires in the office. Prepared weekly logs of business activity. Acted as a liaison between team members and upper management to maintain effective communication. Instigated mandatory breaks to improve employee morale and health. Read work orders to understand and help implement the proper procedure of fabrication or assembly. Recommended individuals to work in specific areas based on observations of their skills and abilities.
Hostess El Rodeo Grande - Prestonsburg, KY
May 2010 to March 2015
I worked here six days a week, fourteen hours each day. Completed an entire food service and training course when hired as a restaurant server. Delivered outstanding customer service by serving food and drinks to guests. Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served. Effectively maintained a clean working environment during shift. Ensured all meals served to patrons met quality standards. Helped resolve guest problems by remaining positive, friendly and respectful. Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Acknowledged customer issues and resolved their problems quickly and efficiently. Collaborated with Store Owner to plan, develop and implement work schedules. Effectively communicated with other employees and upper management to ensure complete care of customers. Evaluated the customers' needs and provided service options to meet their requirements. • Answered telephone inquiries • Scheduled reservations • Accommodated and managed large parties • Monitored training of new employees
Education:
High school Graduate
Johnson Central High School - Paintsville, KY August 2013
Skills
• Inventory
• Data analysis
• Detail oriented
• Presentation skills
• Problem-solving
• Documentation
• Quality assurance
• Sales Experience
• Project Leadership
• Remodeling
• Pricing
• Project Management
Certifications and Licenses: Driver's License
Additional Information:
Excellent communication, Multi-tasking and Dependable abilities, negotiation Detail oriented Documentation and Data analysis reporting. Inventory management, Issue resolution, Organizational Skills, Outstanding people skills, Problem-solving abilities, Project management, Quality Assurance, and Building Effective Relationships!
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