Manager Customer Care
Resume:
CURRICULUM VITAE
OF
Peacemaker Cashile Kgwedi
Osizweni
2952
Email: **********.******@********.***.**
************@*****.***
PROFILE
Human capital & Skills Development, Position Held : In-service training
Traditional Affairs (DDG Office) : Internship Programme
I embrace diversity, enriched by openness, teamwork, trust and involvement.
I am objective oriented person and lifelong learner.
Dedicated, committed, hardworking & honest person.
I have good communication (verbal & written), interpersonal skills combined with an aptitude to learn and quickly adapt.
I can maintain a high degree of confidentiality.
PERSONAL INFORMATION
Surname : Kgwedi
Full Name : Peacemaker Cashile
Contact number : 066-***-****/067-***-****
Date of Birth : 26 March 1990
Gender : Female
Marital Status : Single
Nationality : South African
Driver’s License : No
Home Language : IsiZulu
Other Languages : English
Criminal record : None
EDUCATION AND QUALIFICATIONS
Name of Institution : Izazi high School
Qualification obtained : National Senior Certificate (Grade 12)
Year of Completion : 2014
Subjects : English, IsiZulu, Business Studies, Economics,
Mathematical, Accounting Life Orientation
Name of Institution : Durban University of Technology
Qualification obtained : National Diploma Public Management
Duration : 2017
Status : Completed
Major subjects : Public Service Delivery, Decision Making, Office
Management, Self-Management, Procurement and
Logistics, Public Finance Management, Human
Resource Management, Management of
Intersectoral collaboration
Employment History
Employer : Department of cooperation and Traditional
Affairs (KZN-COGTA)
Business Unit : Human capital & Skills Development
Position Held : In-service training
Office Period : 1 December 2016 – 03 March 2017
Duties and functions
i.Assist with the implementation of skills programme ( Coordinate Training Programmes)
Assist with identification of training need from the Training Implementation Plan.
Source service providers to obtain quotes for training courses.
Ensure service provider’s accreditation status and check whether on Departmental / Provincial Treasury database and ensure completion of Entity Maintenance.
Draft submission and obtain nominations on approved Training Request Form (TRF) and ensure Personal Development Plan indicates training needs.
ii.Assist with coordinating the appointment of Interns and maintaining records.
screening of Intern Applications
Capturing data for all Intern applications
Update and maintain database
iii.Update Departmental Training Plan
Assist the SDF the development of Training Plan.
Assist in developing Work Skills Plan and submit Public Services Sector Education and Training Authority reports.
iv.Support the implementation of Cultural Activities that promote the following programmes
Social cohesion and moral regeneration
Promote economic development and women empowerment initiatives through beadwork and other cultural artifacts
Employment History
Employer : Department of Cooperatives and Traditional
Affairs (KZN- COGTA)
Business Unit : Traditional Affairs (DDG Office)
Position Held : Intern
Duties and Functions
Capture, retrieve and record information and data of the unit
Manage the diary of Senior Manager through scheduling of meetings and confirming appointments
Schedule the unit meetings, take minutes and distribute them to the team/stakeholders
Office filling, Recording incoming & outgoing correspondence
Booking boardroom for the DDG’s meeting, Managing inquires & Making requisitions. Provide assistance and high quality support to the Senior Manager, The Provincial House and five Local House districts
Provide administrative support to Senior manager, Provincial House, five Local Houses, and Committees
Manage Ministerial Enquiries and ensure that official procedures are practised in terms of handling such enquiries. and prioritize matters that require the Senior Manager’s attention.
To facilitate processes of aligning the Institutions of Traditional Leadership within Local Governance
Follow up on the programme planned by the PH to be executed by the Local Houses
Support the budget implementation of the Directorate
Coordinate the use of fleet vehicles for the Directorate
Coordinate logistical services to the Local House with regard to events
Liaise with municipalities with respect to customary law, matters pertaining to traditional leaders etc.
Assist Local House with transmission of information between municipalities and Local House e.g. recording and distribution of minutes
Facilitate the arrangement of workshops between municipalities and Local House on matters pertaining to local governance
Assist the Local Houses to engage to IDPs within their District municipality
Prepare documents pertaining to the tabling of any bylaws from DM – LH
Support the annual programme for the Five District Local Houses to include on the Senior Manager’s programme of action
Arrange for training/workshops
Conduct follow-up on the Eleven District Local Houses compliance with legislation Act no.5 of 2005
Coordinate the submission of quarterly and annual Employee Performance Development System for the Local Houses personnel
Accurately record and communicate messages and manage e–mail and records of meetings where necessary.
Liaise with travelling agencies and make accommodation arrangement for the Senior Manager, Local Houses and the Provincial House and its Committees
Prepare correspondence, documents as required by the Senior Manager.
Prepare submissions, reports and memoranda and rout them out through the protocol for approval
Follow up on decision made where necessary.
Capture claims for senior manager / Amakhosi submission to the budget controller for payment.
Prepare and Check subsistence and travelling allowances for the Senior Manger and Amakhosi submitted for payment.
Follow up on submission for the catering services for Provincial and Committees of the Provincial House.
Prepare requisition for any other general Services (movement of furniture repurchase of ink
Manage the Senior Manager’s Provincial House diary
Reception duties / answer calls / / faxing / scanning /Printing Manage information and maintain a reliable filing system.
Maintain a good inter-personal relations with stakeholders at all times.
Plan, organize and co-ordinate events, meetings, consultations and others as reasonable by the senior manager
Provide Protocol duties at Funerals of Amakhosi also on Cultural events attended by Amakhosi
TECHNICAL SKILLS & ABILITIES
Communication and interpersonal relation skills
Decision making and problem solving skills
Time management skills
Listening Skills
Interrogation Skills
Effective report writing skills
Presentation skills
Stakeholder engagement skills
Organizing and planning skills
Monitoring & evaluation skills
Customer care skills
Ability to work in a team and independently
Ability to work under pressure with minimum supervision and punctual
KNOWLEDGE OF LEGISLATIONS
Constitution of the Republic of South Africa (Act 108 of 1996)
Public Service Act, 1994 (Act No. 11 of 1994)
Promotion of Access to Information Act, 2002 (Act 54 of 2002)
Municipal Finance Management Act, 2003 (Act 56 of 2003)
Public Finance Management Act, 1999 (Act 1 of 1999
Labour Relations Act, 1995 (Act 66 of 1995)
Basic Conditions of Employment Act, 1997 (Act 75 of 1997)
Employment Equity Act,1998 (Act 55 of 1998)
Skills Development Act, 1997 (Act 97 of 1997)
Preferential Procurement Policy Framework Act, 2000 ( Act 5 of 2000)
Batho Pele principles
REFERENCES
1.Name : Ms. B Mavuso
Position : Deputy Director
Telephone Number : 033*******
Cell Number : 061*******
2.Name : Mr. S Tabete
Position : HR practitioner (KZN-COGTA)
Telephone Number : 033*******
Cell Number : 078*******
3.Name : Mr. SD Nyembe
Position : Deputy Director
Cell Number : 061*******
Contact this candidate