Service Representative Sales
Resume:
Chinwe Okwuwolu
Charlottetown, PE C1A 5X5
adkent@r.postjobfree.com
PROFILE
A dedicated Masters in Global Affairs graduate with diverse experience in project management and knowledge of proprietary software systems such as Microsoft, adobe and excel. An Enthusiastic and passionate worker with excellent interpersonal skills and a high level of commitment to quality and efficiency to work individually or as part of a high performing team. EDUCATION
University of Prince Edward Island, Charlottetown, PE. - Bachelor of Arts, Economics & Business.
September 2015 - May 2019
(Money & Financial Institutions, Public Finance)
University of Prince Edward Island, Charlottetown, PE and Rey Juan Carlos University, Madrid, Spain. - Master in Global Affairs.
September 2019 - May 2021
(International Governance, Diplomacy and Global Strategy) Hostetter Ambassador
Hostetter Center for Enterprise and Entrepreneurship, Charlottetown, PE January 2019- December 2019
● Assisted 60+ students in developing their business plans.
● Assisted in creating an effective marketing campaign that led to a 30% increase in participation across students and faculty members at UPEI
● Led a team of volunteers to provide grant writing solutions for students. WORK EXPERIENCE
Red Shores Racetrack & Casino, Charlottetown, PE - Pari-Mutuel (betting system) May 2017 - October 2017
● Promoted and assured customer satisfaction and transparency between 60+ players per day through effective communication and engagement.
● Coordinated and facilitated the transaction process for 60+ clients per day by financial transactions.
● Maintained and promoted an enjoyable fair betting experience between customers using monitoring and control techniques. HGS Canada Inc., Charlottetown, PE.- Client Service Representative May 2018 - August 2019
● Ensured customer satisfaction by assisting in supervising and providing technical solutions to 20+ customer representatives to help customers with complaints and questions
● Handled incoming inquiries, took orders and processed payments and returns for 100+ customers.
● Gave 100+ customers information about products and services and assisted the technical team in offering technical support when staff members were shorthanded.
La Senza, Charlottetown, PE - Customer Service Representative September 2019 - December 2019
● Managed $20,000+ per week worth of inventory and handled customer transactions and payments with minimum supervision.
● Resolved customer complaints via phone, emails, and in-person using effective communication skills and active listening to ensure customer satisfaction.
● Assisted in placing orders, refunds and exchanges to customers 20+ customers per week.
ADDITIONAL EXPRICENCE
Intern
PEI travel concierge services (TCS), Charlottetown, PE. June 2020- December 2020
● Planned and managed premium concierge services by assisting clients with planning and making reservations for their accommodation, travel, groceries and activities during their time in PEI.
● Liaised with the sales, finance, and marketing departments to find prospective leads that led to an increase in sales by 20%
● Created LinkedIn profile and provided feedback on the website development using TCS’s brand guidelines.
Events planner/Performed
African student association, Charlottetown, PE
January 2017- December 2017.
● Led a team of 4 to coordinate volunteers, event performances and rehearsals for all social events.
● Generated over $4,000+ through coordinating fundraising events with the executive team.
● Coordinated and performed dance routines for events.
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