Administrative Assistant Service Representative

SKILLS

WORK HISTORY

YESENIA CERVANTES

WICHITA, KS 67205

210-***-**** adkeh1@r.postjobfree.com

Systematic Administrative Assistant with over five years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Sales expertise

Report preparation

Complaint resolution

International sales support

Patient Care

Medical Records

Customer Services

Insurance Companies

Doctor Appointment

Communication

Front Desk

Burger King

Customer Service Representative // San Antonio, TX Offered advice and assistance to customers, paying attention to special needs or wants. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. The Village Of Incarnate Word

Care Assistant // San Antonio, TX // January 2015 to August 2021 Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting. Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

Remained alert to problems or health issues of clients and competently responded. Durango Irrigation

Administrative Assistant // Wichita, KS // August 2020 to January 2021 Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers. Drafted professional memos, letters and marketing copy to support business objectives and growth.

Demonstrated irrigation system features to customers and thoroughly explained functionalities and uses.

Installed irrigation systems for all types of customers, both residential and commercial. Paramount Health Services LLC

Patient Coordinator // Houston, TX // July 2020 to August 2020 Greeted and check-in patient gathering all personal. and insurances information needed. EDUCATION

Gained hand on experience in Medicare/ Medicaid and commercial insurance processes billing and questionnaires.

Attached CPT codes to claims

Developed a more effective and efficient check-in process for patient created a safer dispensary storage concept.

Maintained strictest confidentiality adheres to all HIPPA guide regulations Bright Star Health Care

Care Provider // San Antonio, TX // April 2014 to January 2015 Arranged transportation and accompanied patients to doctors' offices or errands. Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients. Helped with home management tasks such as preparing meals, grocery shopping, and cleaning. Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.

Carinal Senior Care

Caregiver // San Antonio, TX // February 2010 to November 2011 Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.

Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.

Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing. Motel 6 Hotel

Customer Service Representative // San Antonio, TX // January 2009 to December 2010 Offered advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Engaged with guests on room requirements and amenities to promote overall satisfaction. Certificate - Pharmacy Tech

Rasmussen College - Topeka // Topeka, KS // 10/2020 Associate of Science - Medical Administration Assistant Ultimate Medical Academy - Clearwater // Clearwater, FL // 06/2017 High School Diploma

Fox Technical High School // San Antonio, TX // 06/2008

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