SHILPA RODRIGUES

BUSINESS ANALYST

517-***-**** • adkeez@r.postjobfree.com

SUMMARY

A Business Analyst, who is highly motivated, self-driven and result oriented with over 4 years of experience leading cross-functional teams to deliver business value. Known for my collaborative, detail oriented and effective working style and unparalleled energy levels; I have the ability and passion to take on roles that especially involve interacting and engaging with people. AREAS OF STRENGTH

Collaboration

Team Building

Strategic Thinking

Creative thought process

Excellent interpersonal skills

Data Analysis

• Rules Engine

• Documentation

• Business Relationship

• BDD

• Software Development Life Cycle

• Agile Methodologies

Integration Testing

Insurance

(Claims/Eligibility/Billing)

Law enforcement

PROFESSIONAL EXPERIENCE

MICHIGAN STATE POLICE, Lansing, MI

Provides the highest quality law enforcement and public safety services throughout Michigan. Duration: October 2019 to present

Role: Business Analyst

Application: Law Enforcement Management System (LEMS) used by Michigan State Police (MSP) squad cars to improve the efficiencies in issuing citations. Roles & Responsibilities:

• Engaged with MSP Lieutenants on a day to day basis to gather software requirements and business rules to develop a roadmap for short and long-term work and ensure alignment with the development team.

• Conducted meetings between MSP and the Dev team to explore potential solutions and performed gap analysis for the business requirement.

• Created product backlog of user stories and ensured that the stories have business values to manage prioritization.

• Facilitated design meetings with the development team to break down large user stories for execution.

• Performed backlog management using Azure DevOps to ensure the efficient sprint planning.

• Built test plans, strategy, scenarios and cases at appropriate granular level for testing and validating that business requirements are incorporated.

• Actively assisted in the acceptance and validation of the stories by testing the delivered stories and ultimately accepting the story from technology side.

• Triaged production issues and performed root cause analysis to provide effective timely business and technology solutions.

Shilpa Rodrigues Resume, Page 2

• Extracted and analyzed the traffic data from a variety of sources to provide business insight.

• Practiced Scrum ceremonies like, Backlog Grooming, Release Planning, Sprint Planning, and Sprint Review to plan and track the progress and predictability of the team performance.

• Conducted system demos to get feedbacks from primary stakeholders.

• Participated in release management to make sure that features are delivered to the customers in seamless and timely manner.

DELTA DENTAL OF MICHIGAN, Lansing, MI

One of the largest dental providers in the nation, Delta Dental of Michigan insures 12.1 MM members. Duration: October 2017 to June 2019

Role: Business Analyst

Application: Business Rules Interactive Development Environment (BRIDE), a platform for an engine-independent framework for business rules development. Roles & Responsibilities:

• Analyzed the business requirements to extract and externalize business rules so that business users are empowered.

• Assisted the developers with the design of the business rule software to support the domain specific vocabulary to improve rule authoring for the users.

• Performed Agile development practices resulting in improved customer satisfaction and team productivity.

• Spearheaded Behavior Driven Development practice resulting in high quality feature delivery.

• Responsible for performing gap analysis for Delta Dental of Minnesota conversion to generate new avenues of income.

• Practiced Scrum ceremonies like, Backlog Grooming, Release Planning, Sprint Planning, and Sprint Review to plan and track the progress and predictability of the team performance.

• Created test cases for appropriate granularity and traceability with business requirements and validated test cases to deliver quality features.

• Analyzed enhancement requirements to make sure depending applications are not impacted.

• Owned the changes from the design stage to production, performed defect investigation and resolution during UAT to make sure quality features were delivered to production.

• Identified root cause, analyzed and provided solutions to production issues to address customer’s request.

• Collaborated with Data Governance team to understand the rationality of Rules.

• Wrote SQL queries to generate reports for the Data Governance team. Additional Responsibilities:

• Led team building activities to improve cohesiveness within the team

• Took ownership of all employee engagement activities for the team including event management, planning, organizing & coordination

• Managed office administration activities

• Worked with cross functional teams and encouraged an inclusive work environment XALTED INFORMATION SYSTEMS, Bangalore, India

IT Services.

Duration: June 2002 to October 2003

Role: Junior Business Analyst

Shilpa Rodrigues Resume, Page 3

Application: Payroll System Application keeps track of the employees of the client and calculates the pay based on the pay-period and generates pay slips. Roles & Responsibilities:

• Identified high level scenarios and created test data.

• Acted as a liaison between Business Client and the Development Team.

• Validated User Acceptance test.

• Created use case diagrams.

• Triaged production issues.

Additional Responsibilities:

• Managed office administration activities

• Planned & organized employee engagement events

• Supported facilities management activities

EDUCATION AND CERTIFICATION

Name Major of Study Year University/Institute

Java Novice to Professional

Software

Development

2015 Vulab, Frisco TX.

Diploma in Information &

Systems Management.

Software

Engineering

2002

APTECH Computer

Education, Udupi, India.

Bachelor of Arts Social Science 2002 Mysore University, India TECHNOLOGY SKILLS

OS DOS, Windows, Unix and Linux (Ubuntu).

Programming Languages JAVA, SQL, C, C++, JavaScript, HTML, REST Web Service and Visual Basic.

Tools Azure DevOps, Cucumber, Postman, Microsoft Visio, Microsoft Office, Confluence, VersionOne, JIRA,

Bitbucket, SQL Developer and Eclipse.

RDBMS/DBMS MS-Access and Oracle.

SOFT SKILLS

• Good interpersonal, organizational, and verbal/written communication skills.

• Self-motivated, detail oriented and willing to learn.

• Profound commitment and determination towards work. Shilpa Rodrigues Resume, Page 4

• Well organized and able to meet deadlines.

• Good analytical and comprehensive problem-solving abilities. PERSONAL PROJECTS

• Ubuntu Installation/troubleshooting – Partitioned and formatted hard disk to install Linux (Ubuntu) OS along with windows.

• Softmodded Wii– Enabled the console to back-up copies of games.

• Customized Apple TV using XCode and IOS App signer Software.

• Upgraded the Navigation software of Lexus SUV

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