SUSAN TRAINOR

Certified Registered Nurse Practitioner Certified Diabetes Care and Education Specialist

Rated Top 5% of 160+ Physician Group Providers – 2018- 2020 4.9/5 Stars

Expert at Risk Coding Low Denial Rates on Billing

Consistently Achieves 110 – 160% of Productivity Benchmarks

State College PA. 16801• 814-***-****) • adkedg@r.postjobfree.com • www.linkedin.com/in/susan-trainor/

Forward thinking, empathic diabetes nurse practitioner and educator seeking opportunities to build ground-up systems that put me out of business

15+ years experience in diabetes care and education, population health management and healthcare quality improvement

Established Quality Improvement program for newly formed multi-disciplinary physician group

Improved diabetes education revenue by 100% establishing nationally accredited diabetes education program

Lead provider clinician on primary care Patient-Centered Medical Home recognition implementation team earning $800K+ in pay-for-performance in year one of recognition.

PROFESSIONAL EXPERIENCE

Mount Nittany Physician Group, State College, PA

Certified Registered Nurse Practitioner and Certified Diabetes Educator 08/2010- Present

Senior diabetes advanced practice clinician in nine-provider endocrinology clinic.

Clinical skills include independent diagnoses and management of patients with type 1 and type 2 diabetes mellitus and related disorders including hypertension, dyslipidemia, obesity and complications of diabetes. Trained in Motivational Interviewing

Administrative accomplishments include 20% increase in provider capacity and productivity with documentation redesign using provider- and patient-centric standards leading to improved evidence-based care, participation in pay-for-performance programs with higher-level coding and reimbursement for care. Applied LEAN continuous improvement processes to provider workflows including process mapping and time studies using data and experience to reassign staff-level tasks allowing providers to work to top-of-license.

In 2010, anticipating shift to population health management for patients with diabetes, implemented first diabetes clinical registry.

Manager Diabetes Education Service 01/2018-Present

Increased revenue capture by 100% for diabetes education by earning and maintaining five-year American Association of Diabetes Educator (AADE) national recognition for program; recognition resulting in direct billing to payors for diabetes education services. Managed Medicare and recognition organization audits and is content expert to organization for regulatory compliance, program planning and continuous clinical quality improvement. Manages diabetes education staff of three including inpatient and outpatient diabetes educators.

Chronic Care Coordinator 06/2013-01/2019

Expert clinical resource to primary care division for workplace redesign and implementation of Patient Centered Medical Home (PCMH) model of care. Worked with administration and clinical team to meet National Committee on Quality Assurance (NCQA) PCMH Recognition requirements to successfully attain Level 2 Recognition 2014-2018.

Content expert for payor quality improvement programs including Geisinger, Highmark Blue Cross and Blue Shield and Medicare.

Interim Director of Quality 01/2012-09/2013

Identified Quality Program potential for newly established physician group within Mount Nittany Health System. First clinician to work with major payor programs including Highmark BlueCross and BlueShield and Geisinger Health Plan. Brought in $400,000 in first year of Geisinger Proven Health Navigator pay-for-performance incentives. Introduced risk-coding for chronic disease working with Geisinger coding teams developing provider awareness of emerging payment models and leveraging coding to improve participation in shared savings payment plans. Oversaw multidisciplinary team including nursing, IT, HER, and physician leads in development of workflows and EHR modification for successful program participation. Periodic briefings and presentations to system leadership and Board of Trustees.

EDUCATION

Master of Science in Nursing • Bloomsburg University, Bloomsburg, PA

2010

Associate Degree in Nursing • Tompkins Cortland Community College, Dryden, NY

1991

Bachelor of Arts in Philosophy • Wells College, Aurora, NY

1985

COMMUNITY SERVICE

Advisory Board Member • YMCA of Centre County, State College, PA

2014-Present

Founding President, Board Member • People Centre’D on Diabetes, Inc., State College, PA

2008-2012

AWARDS

YMCA of Centre County Volunteer of the Year Award • YMCA of Centre County, State College, PA

2019

Star Provider of the Month • Mount Nittany Physician Group, State College, PA

January 2017

LECTURES & PRESENTATIONS

Invited Lecturer – Pennsylvania State University 2011-Present

Nurse Practitioner Program – State College, PA

Annual Lecture – Chronic Disease Management

ABC’s of Diabetes Management for Nurse Practitioners

Invited Speaker – Pennsylvania State University 2011-Present

Health Policy and Administration Program – State College, PA

Annual Lecture – Diabetes 101

Invited Speaker – Mid-State Pan-Optometric Association 2013

The Patient Centered Medical Neighborhood

Continuing Medical Education lecture for Optometry professionals

Invited Speaker – Mount Nittany Health 2013

Weight of the Nation – Community Health Event – State College, PA

Panel Discussion – Weight of the Nation – Obesity Consequences

Invited Speaker – State College TIPS – State College, PA 2013

People Centre’D on Diabetes Speaker’s Bureau

“Got Diabetes? Take It On!”

Invited Speaker – State College High School – State College, PA 2013

People Centre’D on Diabetes Speaker’s Bureau

“Got Diabetes? Take It On”

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