Cover Letter

** ***** *********** ******* ** Network Engineers, System Admins with focus on Network Infrastructure, Wireless, Security, Telecommunications, and Database Management. I provide knowledge and expertise for both technology and business operations towards a company’s overall success and ease to do business with their clients. I have the ability to Design, Implement, Upgrade, Expand and Troubleshoot LAN/WAN, Data Center and Wireless Networks, Remote Access VPN (IPSec/SSL) Solutions, Layer 3 Static and Dynamic Routing and Network Security for Firewalls, ACLs and Network Access Control and Project Management.

I have 5 years of Enterprise Cloud, AWS, BGP and ISP experience; designing, deploying and maintaining five nine’s reliability network and virtualization environments. Working with Network, System, NOC, Operations, Pre-Sales, Post-Sales… well rounded set of skills which all focus on Customer Satisfaction.

Ability to work independently and as part of a team.

Ability to work under pressure with tight deadlines.

Ability to work on multiple projects simultaneously.

Developing, delivering & maintaining Enterprise Information Systems Technology Services (EISTS)

I have developed a strong work ethic over the last 25 years, which provides me the ability to be a problem solver and succeed under pressure. I provide proactive planning and project management, research and design to any solution to insure successful deployments and upgrade to new and existing networks.

Communication:

Advanced written and verbal communication skills.

Proactive communication style ensuring timely status of projects to account team and customer.

Excellent discovery of customer requirements, hidden or unrealized and obtaining a consensus.

Ability to focus ambiguous customer needs into specific, deliverable requirements.

Able to develop relationships and communicate with high level customer technical staff.

Technical Skills:

Experienced in voice/data/internet applications, communications technology and network design.

Advanced understanding of technical terminology related to company products & services.

Expert knowledge on Nortel, Avaya, Cisco and Juniper voice & data communications equipment.

Advanced understanding of sales cycles and the solution selling process: Internet & Enterprise.

Advanced level presentation skills, Power Point, Public Speaking, Conventions, Boardrooms.

Problem Solving:

Advanced analytical skills: Mathematics, Business Processes, and Statistics.

Successful at working through complex issues with a methodical approach.

Advanced ability to graphically depict solutions in a compelling manner.

Improvise, adapt and overcome.

I can provide Technical hands-on, management and consultation of Voice and Data infrastructures for Hospitality, Healthcare, Education, Municipal/State Government and Financial (Banks) over the last decade with networks ranging from medium single site locations (20 to 40 nodes) to large/enterprise multi-site and multiple access networks (2000+ nodes) with mixed manufactures equipment: Cisco, Juniper, Extreme, Nortel/Avaya, Check-Point, Windows and Linux based Servers.

Professional Experience

Senior Network & Technical Operations Engineer at

Warp2Biz Inc. 101 E Green Street, Pasadena, CA 91105

November 2020 – February 2021 (4 months)

Audit of Wireless ISP (WISP) network topology, power management, operations and monitoring technologies to provide a 21st Century best practices, reliable and consistent offering for customers.

Redesign the Production Wireless ISP Network from Static Routes to OSPF based with multiple Stub Areas, BackBone to redundant ISP BGP Links and BFD verification of Licensed (High Capacity/High Frequency) vs. UnLicensed (Std Capacity, 5Ghz) for automation of weather-related outages,

Convert a MikroTik based WISP network from Switch Port Access based to Trunk based, providing the foundation for a route based network vs. switched.

Add Manufacture. MIBs to Nagios and PTRG monitor systems for metrics-based alerting and management.

Design DC Voltage based power plants and network equipment to reduce deployment costs, designs, upgrades and provide 8 to 24 hours of battery back-ups based on -48VDC Battery arrays. * Automatic VAC Power transfer from Utility to Generator for extended outages.

Installation/management and resolution of Ubiquiti Wireless backHauls (~300 links) and MikroTik Routers (~230) providing Wireless based internet Access and VoIP telecommunications for Los Angeles and Orange counties.

Senior Network Engineer at

The Walt Disney Studios/Marvel Entertainment 500 S Buena Vista St Burbank, CA 91505

February 2020 – November 2020 (9 months – Contractor thru BeaconHill)

Providing Support for Post-Production and Production network and content for Disney Studios, Burbank and Marvel Entertainment, Burbank.

Resolving requests and incidents ticket thru SysAid

Managing and Deploying Firewall rules and access control on 20 Palo Alto, 5 Pulse Secure and 1 Cisco Wireless Controller.

Managing and Deploying BGP-EVPN route-instances on Juniper QFX, MX and EX Switches and Routers, ~400 total Route/Switch appliances

Architecture and Redesigns for new solutions to support Work From Home during Covid and California Lock Downs:

Deployment of 60 PA-220 NGFW for remote VPN access to allow secure communication to Red Post-Production content.

Inventing and creation of Palo Alto Panorama Templates, Stacks and Device Groups for consistent and secure infrastructure.

Deployment and configuration and Amulet/Teradici PCoIP DXZ and DXT Solutions.

Proper Documentation in a clear and instructive format for Tier 1 Support, Department Peers and departments dependent on the infrastructure

Provide Excellent customer service by exceeding SLA requirements, clear communication and execution of add/moves/changes with verification and accuracy

Senior Network Architect, System Engineer and Technical Account Manager at

Unitas Global, LLC 453 S Spring Street, Los Angeles, CA 90013

February 2016 – February 2020 (48 months)

Cloud as a Service (CaaS) provider supporting a variety of Hosted and Managed Services.

Deployment of HyperScaler Clouds AWS Direct Connect, GCP Interconnect &Azure Express Route

Brocade NetIron and MLXes (Edge Router BGP), ICX, VDX and ADX for Web Hosted Content.

Cisco Router and Switches Series 29xx, 37xx, 38xx, 39xs for LAN, WAN, iSCSI, EIGRP

Cisco ASA Firewall Next-Gen for Outside/Inside/DMZ ACL, NAT, Routing, AnyConnect

Juniper SRX Firewalls for Outside/Inside/DMZ Policies, NAT, Routing

Palo Alto 200, 5000 and 7000 Series Firewalls with WildFire, AnitVirus and GlobalProtect Clients

Windows Active Directory 2012 R2: DNS, DHCP, NPS, Print Server, IIS 6.0, IIS 7.0, Hyper-V

VMWare ESXi 6.5 SU1/SU2 Standalone, vCenter, Local/San Storage Fiber/CIFS

VMWare vCloud Automation Center (vCAC) with vIAAS, vEdge, and vShield

Linux CentOS 5.x/6.x, LAMP, BIND, SendMail, iptables, pam.d, NFS/NIS, SAMBA

Science Logic EM7 Hybrid Monitoring for 5000+elements World Wide

oPython 2.7 Snippet Development for SNMP and Database Scripts

oCollector Deployment, configuration and maintenance

oDevice Class, Device Groups, Event Policies, Runbook and System configuration

Security Audits, Environment Upgrades/Expansion, New Deployments and MAC work

Customer Engagement on Technical Consultation:

oTechnology Improvements, Quarterly Maintenance, Upgrade Rational, RCAs

oCustom Monitoring Metrics and Alerting Systems based on unique customer requirements

oProactive Capacity and Growth models based on contract renewals and future proofing.

Design and Deployment of Cloud as a Service Hosted Environments, up to application Layer.

oHigh Available, Fault tolerant Infrastructure for Customer’s Tenants unique environments.

oeBGP and iBGP configuration for Edge Routing and Advertising for Multi-Customer POPs.

oCompute Nodes (Vmware/Hypervisor/OpenStack) for Customer Managed Instances

oMulti-Tenant Security and Segregation Projects for Resource allocation.

WAN Network Specialist and Project Manager

Dole Food Company 1 Dole Avenue Westlake Village CA 91362

May 2015 – December 2015 (7 months – Contractor thru Oxford Consultants)

Project Management of an International Inter-Site Upgrade and WAN Access Improvement

Plan and track key project milestones and employ client’s technical resources or key partners to meet the requirements of the project.

Ensure client’s security & technological standards are adhered to and proper implementation of those standards occurs.

Global Site Classification system with Hardware Topology reference, based on Business and Operational metrics, classified 250 Dole Locations as one of 6 classifications

Define a WAN/LAN/Security Reference Architecture for each site class which determines the CAPEX and OPEX requirements per site.

Creation of a Power Shell 4.0 script to poll all Windows OS servers to determine which Listening ports are assigned to which services.

oResults from Scripts in combination with an Application Rationalization survey, define a Quality of Service system to prioritize traffic based on Business Value/Impact as well as user dependence and Protocol type.

oCreation of Group Policy Objects based on Service/Executable to mark traffic based on the Server to insure accurate deployment across 400+ Applications on 500 Servers Globally.

MS Project Plan for 4 organizations within Dole, assigned activities, tracking and scheduling, Budget and CAPEX allocation to organizations for deployment and upgrades.

Address identified monitoring gaps at specified sites and enhances monitoring capabilities. Include a survey of client’s existing tools and a recommendation leveraging existing licenses where possible to contain costs.

Evaluate current WAN providers’ end to end performance relative to the agreed upon SLAs. Recommend a vendor strategy for WAN and Internet providers globally.

Deploy internet circuits to sites (with security measures) prioritized by performance impact to end users and site classification, agreed with each division.

System Administrator, Network Administrator and Telecom Manager at

Guidance Software, Inc. 1055 Colorado Blvd. Suite 400 Pasadena, CA 91101

September 2012 – February 2015 (26 months)

Windows Active Directory 2008/2012: DNS, DHCP, NPS, Print Server, IIS 6.0, IIS 7.0, Hyper-V

Microsoft Exchange 2007, Exchange 2010, Edge Transport, HUB, CAS, DAG

Microsoft SQL Server Standard/Enterprise Edition 2008 R2 (Server/Service/SQL)

Microsoft Lync 2010 Enterprise with Mediation Server SIP Trunks to Avaya’s and Level 3

oSIP Trunks for PBX and Lync for On/Off Network Dialing with STUN/TURN Firewall.

Cisco Catalyst 6500, 4500, 3x00 Series Switches IOS 15.2 Layer2/Layer3/ACLs

Cisco ASA 5x00 Series, Release 9.x, L2L Tunnels, Firewall, AnyConnect

CheckPoint UTM-1 1070 and Smart-1 Gaia for Firewall in DMZes

Cisco WLC 5508 Series and Aruba 3600/650 Wireless Series, 802.11a/b/g/n/ac/i/e, MIMO for 85 AP

Deployment Wired/Wireless based 802.1x authentication (NAC) and Policy Enforcement.

VMWare ESXi 5.5 SU1/SU2 Standalone, vCenter, Local/San Storage Fiber/CIFS

VMWare vCloud Automation Center (vCAC) with vIAAS, vEdge, and vShield

Linux CentOS 5.x/6.x, LAMP, BIND, SendMail, iptables, pam.d, NFS/NIS, SAMBA

Network Sentry Branford Director and Application Server 6.x/7.x

Avaya S8500 Release 6.x running 450 IP Phones, Contact Center 6.0 with 25 Agents

Avaya IP Office Release 9.x running 450 IP Phones, SIP Trunks to Level3/MS Lync 2010

Solarwinds Orion 11.x, NPM, NCM, NTA, WPM, UDT, SAM, Confio Ignite (DBA)

Solarwinds Deployed for SNMP v2/v3 15K Nodes, SAM 750 Services/Counters, NCM 75 (above)

Custom SQL Alerts/Queries for SW for Patch Management, Dynamic Alerts, Clean-up and efficiency

Design and Deployment of Layer2 and Layer3 Network routing based on OSPF and BGP.

oInstallation of 6509B Chassis for Core HQ Network supporting LACP, VSS and ACLs

oInstallation of Cisco Wireless for Multiple SSIDs, Roaming and Guest Access

oInstallation of Network Access Control for LAN and WLAN user connections of 802.1x

Design and Deployment of the MPLS network thru AT&T

Design and Deployment of 4 Digit Dial Plan (conversion from 3 digit) based on DIOD.

Design and Deployment of Network Redundancy and Failover between Branches and HQ/DCs.

oInstallation of IP SLAs, BGP and OSPF to provide redundancy between MPLS and Internet.

oInstallation of Cisco ASA for WCCP for Proxy, Internet/Corporate and DMZ Access and Control. Site-To-Site VPN Tunnels for MPLS backup and User Access Tunnels for Remote.

Networking Solutions Architect and Product Development at

Avaya Inc. 18201 Von Karman Avenue Suite 600 Irvine, CA 92612

January 2010 – May 2012 (2 years 5 months)

Technical Account Executive for the Western Region (11 States, 20 Channels and 150+ Clients).

Legal and Technical writing for our Process and Products (about 125 pages written within 6 months)

Provide Technical and Product development and updates: Switches (Edge and Core), Routers, VPN/SSL Solutions, Network Access Control, Wireless 802.11a/b/g/n

Design and Deployment of LAN/WAN, Wifi, Remote Access and Security solutions.

Provide specific technical support for Hospitality, Healthcare, Education, Municipal/State Gov.

Extensive knowledge and experience of Core Routing and Switching design, configuration, and troubleshooting, and Best Practices in:

Routing protocols OSPF, BGP, VRRP, PIM/PIM-SM

WAN connectivity such as T1/T3, OC3, Frame-relay, ATM, Carrier Ethernet, xDSL

Spanning-tree, MLT, SMLT, LACP, Load balancing

Quality Of Service (QoS) understanding and configuration to support Voice, Video, and applications

Excellent understanding of VPN - site to site, client, IPSEC (IKE, DH and Cyphers)

Firewalls – NAT/PAT, ACL configuration, IPSec and SSL VPN

RADIUS and AAA for network authentication, Authorization, and Accounting

NAC integration with data and wireless infrastructure based on AD/LDAP/RADIUS Databases

Strong background in wireless communication design, configuration: site assessment and audit

Wireless WIPS and Security deployment WEP2/WAP2, Non-Broadcast SSID, MAC and Portal

MPLS traffic engineering design, configuration, and troubleshooting

Design and implement of data, voice or video network infrastructures.

Responsible for implementing complex projects (any “first time” builds)

Responsible for tier 3/4 Technical Support and troubleshooting.

Design and deploy necessary controls to insure the network meets service levels.

Networking Engineer and Technical Account Manager at

Nortel Networks 1771 E Flamingo Road Suite 100 Las Vegas, NV 89119

August 2008 - January 2010 (1 year 6 months)

Technical Account Executive providing Nortel Voice & Data tech support for Customer and Vendors.

Managed multiple client verticals and Channels within the state of Hawaii, California and Nevada.

Provide specific technical support for Hospitality, Healthcare, Education, Municipal/State Gov.

Provide Cost Benefit Analysis and Risk-Mitigation for existing customers on technology decisions.

Nortel CS1000/M1 PBX, Meridian Mail/CallPilot, Symposium Call Center/Contact Center Server

Nortel Ethernet Routing Switch, Contivity, Wireless LAN, Ignition Server (NAC), Management.

Cross Manufacture Support for Cisco, Avaya, NEC, Mitel, Juniper, Extreme Interop.

Deployment for Voice and Data Networks (TDM, VoIP, SIP, H.323, VLAN, IP, Security, VPN)

Installation Trump Hotel Waikiki: 38 IDF, Dual Fiber Core Switch, 2 WAN Routers, 250 Wifi APs.

Experience integrating Microsoft Office Communicator with mobile clients and infrastructure

Information Technology Manager at

Scottel Voice and Data, Inc. 11261 Washington Boulevard Culver City, CA 90230

November 2003 - August 2008 (4 years 10 months)

Scottel Voice and Data was Sold to BlackBox Network Solutions.

Management of Microsoft AD/Exchange Servers, SQL Database, Terminal Services, VoIP PBX.

Management of Cisco/Nortel Remote Access/VPN, Tasman Router, Nortel Ethernet Routing Switches, Cisco Catalyst Switches, Nortel/Tasman Firewall, Open Filter SPAM Filter.

Management of BlackBerry Redirect Server, Veritas Backup Exec and TigerPaw CRM.

Created a Web Base “QuoteBuilder” tool which provide Material, Labor and 3rd party attached products within a single webpage. This allowed all Sales Engineers and Account Executives to produce a Solution of Mix manufacture products within a single interface and insure all proposals contained all dependent materials thru Automation.

Deployed Project Plan Template which tracked Hours, Material, Costs and Invoicing/Payments to insure all jobs were controlled and manageable proactively.

Technical Manager and Quality Assurance for Sales Engineering Department, 8 direct reports.

Implementation of Layer2/Layer3 Networks, LAM/WAN, Remote Access, QoS.

Support for Mix Manufacture environments:

oCisco Catalyst 2900, 3x00 and 6500 series Switches, Cisco ISRT 2800 Series Routers

oJuniper SRX Routers and Extreme ex Series Switches

oCheck Point Firewall, Tasman Routers, ASA 500, Nortel Contivity 1000 & 1700 series

oNortel VoIp Solutions: CS1000, CallPilot, Symposium Contact Center

oAVST CallXpress, RightFax, Inline 2020, Point of Sale Systems (POS), Property Management Systems (PMS)

University NOC & Teaching Assistant at

California Polytechnic State University, San Luis Obispo 1 Grand Avenue San Luis Obispo, CA 93407

June 2000 - September 2003 (3 years 4 months)

Provide Maintenance/Troubleshooting and Design for Network backbone between University and individual Colleges as well as access to Centralized Services (Servers/WAN/DNS/DHCP/AD/Etc...)

Maintain Cisco Network: 16 3640 Routers, 16 2800XL Switches, 8 LightSpeed 1010, 4 6509 Chassis.

Maintain Solaris Unix and Linux Servers for Apache, Bind, Sendmail, RAID 1/0, 5 and NFS Storage.

Teaching Assistance for two professors specific to OSI Model and Network Architecture.

The Lab contained additional Cisco Network Equipment and an Ixia 1600 Chassis and 2 SmartBits 2000 Chassis for network performance testing.

Documentation of Labs, Cisco IOS changes and configs, as well as software deployment.

4 Labs per Quarter, 32 Students per Lab => 128 students total per Quarter.

Produced and published 9 Lab Assignment, each designed to incorporate the theoretical material covered in Lecture with an operational and deployment component. (Real-World vs. Academics).

Call Center Supervisor at

Earthlink 810 Fiero Lane, San Luis Obispo, CA, 93401

January 1998 - December 1999 (2 years)

Management of 7 to 12 Customer Server Reps Level I and Level II during a 8 hours shift in a call center environment.

Education

California Polytechnic State University, San Luis Obispo

1 Grand Avenue San Luis Obispo, CA 93407

Bachelor of Science (B.S.), Computer Engineer/Computer Science (1997-2003 Grade: 3.79/4.0)

Activities and Societies:

Cal Poly Little Theater Assist. Tech. Dir.

Teaching Assistant 2 Yrs

University Network Operations Center

ACM and IEEE Meetings and Presentations

Course:

Systems Programming

Operating Systems (Linux Kernel)

Design and Analysis of Algorithms

Advanced Computer Networks

Computer Networks: Research Topics

Database Modeling, Design and Implementation

Database Administration

Affiliations

Association for Computing Machinery (ACM)

Institute of Electrical & Electronics Engineers (IEEE)

Certifications

Cisco Certified Network Associate (CCNA)

Nortel Certified Technology Specialist (NCTS)

Nortel Certified Technology Expert (NCTE)

Nortel Certified Design Specialist (NCDS)

Nortel Certified Design Expert (NCDE)

Avaya Professional Design Specialist (APDS)

Avaya Professional Sales Specialist (APSS)

Science Logic EM7 Certified Expert

Skills

Unified Communications

VoIP/H.323/SIP

Telecommunications

MPLS/RSVP/IPVPNLite

Database: SQL

Python Script

C/C++ STL

VMWare

Firewalls

Linux/Unix/bash

Windows 2008/2012

Business Process

Improvement

Business Design

Operations Management

IT Operations

Salesforce.com

Science Logic EM7

Statistical Modeling

Financial Accounting

Team Leadership

Technical Leadership

Strategic Leadership

Account Executives

National Account

Experience

Channel Sales

Wired/Wireless

Network Programming

Network Administration

Video Conferencing

Technical Writing

Project Management

Contact this candidate