Service Management

OKON ENOBONG GODWIN

+*** 817-***-**** *.*******@*****.***

Ajah, Lagos, Nigeria

PROFILE SUMMARY

Energetic and Performance-driven graduate of Business Administration dedicated to creating efficiency at all levels of management. Adept at critical analysis, developing comprehensive reports for management, and working as part of a team. Skilled in managing operational duties of businesses and propelling teams towards success. Uncompromising ethics and transparent communications underpin business-focused value propositions that leverage competitive advantage via top quality service. Skilled in optimizing teams’ dynamics, uniting diverse agendas to a common goal, and harnessing strategic and operational drivers to deliver results. EDUCATION

BSc Business Administration (First Class Honors) – Covenant University, Ogun State 2018 SKILLS AND CORE COMPETENCIES

Business Management/Analysis

Operations Management

Customer Service

Effective Communication

Project Management

Organizational Skills

Team Management

Supervisory Skills

Budget Management

Process Optimization

Critical Thinking

Complex Problem Resolution

EXPERIENCE

Supervisor – Gleemak Superstores, Lagos Jan. 2020 – Present

Ensured 100% compliance to policies in regard to payment, exchange, and security.

Streamlined the training for new employees on products and proper service techniques.

Managed employee scheduling conflicts, resulting in complete and accurate scheduling for store.

Monitoring shelve stocks and product displays and addressing customers’ requests, comments, and complaints.

Lead all aspects of retail operations such as merchandising, sales, customer service, inventory, personnel and payroll management. Office Receptionist (NYSC) – Federal Ministry of Industry, Trade and Investments Nov 2018 – Oct 2019

Kept records and logs of documents as instructed/requested by the department.

Performed analytical reviews of financial information utilizing independent judgment, industry trends.

Managed incoming and outgoing mail/email and maintained productive contact with clients and company staff.

Established and monitored procedures for record-keeping, answered and initiated calls, accepted and reported messages.

Filed documents, answered and directed phone calls and managed bank deposits, scheduled meetings and prepared agendas. Intern – Nigerdock Plc Jun 2017 – Aug 2017

Handled taxation documents to include pension and preparation of payment slips for contract staff.

Assisted in the mobilization and demobilization of staff and handled filing and data entry.

Performed various administrative functions, including filing paperwork, delivering and sorting mail, and bookkeeping.

Established and monitored procedures for record-keeping, answered and initiated calls, accepted and reported messages. Supervisor – Mimi Supermarket, Lagos, Nigeria Jun 2015 – Aug 2015, Jun 2016 – Aug 2016

Formulated pricing policies, worked on store displays and managed retail staff.

Facilitated daily staff meetings to review store goals and provided suggestions on how to better meet those goals

Administered customer service assessments while providing feedback and suggestions for improved performance.

Attended trade shows to identify new products and proficiently identified current and future trend that appeals to customers. TRAINING AND CERTIFICATIONS

Organizational Management Professional – Skylight Global Tech Ltd 2019 International Customer Service and Relationship Management 2019 Project Management Professional 2019

Diploma in Leadership Development – African Leadership Development Centre, Covenant University 2018 PROFESSIONAL AFFILIATIONS

CUBASA – Covenant University Business Administration Students Association

Student Member – Institute of Chartered Accountants of Nigeria

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