Husain Redha Ateya

Information Technology

I'm looking for a suitable position in your

organization that matches my educational.

My overall long-term goal is to establish a

long-term career commitment by competing

in challenging mature environments

E D U C A T I O N

P R O F I L E:

Date of Birth: 09/08/1996

CPR Number:

960802150

Marital Status:

Single

Nationality:

Bahraini

Phone: +973-********

Email: adke6g@r.postjobfree.com

W O R K E X P E R I E N C E

L A N G U A G E S

Fluent in English + Arabic

R E F E R E N C E S

House: 4731

Road: 666

Block: 606

(2020) AWS certified Cloud Practitioner (BIBF

Institute of information Technology)

(2014-2019) Al-Ahlia University - Bachelor’s Degree in Information Technology

(2012-2014) Sheikh Abdul-Aziz Commercial

secondary school.

(2012-2014) British Council Courses level 4.1

(July. 2018 - Nov. 2020) Service Management Center For (Optical-Fiber) in Batelco Telecommunication Company.

* Resolving incidents/service requests when first contacted whenever possible.

* Handles end-to-end support for business customers from design and delivery of services and solutions to efficient fault handling.

* Analyze and Investigate service and platform failure/outages and make recommendations to avoid reoccurrence.

* Analyze and rectify customer service and platform related faults and problems in accordance with internal procedures.

* Perform and implement service provisioning, configuration and testing according to service orders requests.

(June. 2017 – July. 2018) Call Center Representative in Zain Telecommunication Company.

* answered inquiries relating to account information, products and services, rates and policies

* entered and tracked sales orders

* resolved complaints

* scheduled service calls

* expedited priority issues

* provided ongoing support to customers

S K I L L S:

• Skill in communication with public

• Able to Work independently Under Pressure

• Ability to Do Different Jobs

• Enthusiastic & Hard Working

• Computer skills

Contact this candidate