Computer skills, SAP system Skills, communication skills
Resume:
Curriculum Vitae Of
Tlou Cynthia Matthews
Surname
Matthews
Personal Information
Names
Tlou Cynthia
ID Number
730-***-**** 082
Date of Birth
Nationality
South African
Gender
Female
Drivers License
Code 8
Home Language
N.Sotho
Other Languages
English, Sepedi, Setswana, Xitsonga, Afrikaans
Mailing Address
Physical Address
P.O. Box 2332
Polokwane
0700
77 Divine Estate
Bendor
Polokwane
0700
adke3b@r.postjobfree.com,adke3b@r.postjobfree.com
Mobile Number
015-***-**** (Office) 015-***-**** (Home)
Marital Status
Married
Institution
The skills Academy
Higher Education & Training
Qualification
Certificate in General Office Practice
Year
1994
Institution
Qualification
Year
Institution
Damelin
Certificate in Frontline and Public Relations
1998
CTU College
Qualification
Certificate in Office Computing (MS Packages)
Year
2006
Institution
University of South Africa (UNISA)
Qualification
Certificate in Customer Service Management
Year
2008
Institution
University of Pretoria
Qualification
Certificate in Fleet Management
Year
2015
Institution
Henley Business School
Qualification
Foundations for New Managers Programme
Year
2015
Institution Oxbridge College
Qualification Certificate in Logistics and Supply Chain Management
Year 2017
Institution
CBM Training
Certificate in Telephone Etiquette
and Frontline Reception Skills
Bruniquel and Associates
Certificate in The Effective Executive Secretary
Certificate in Coaching and Mentoring
Certificate in Labour Law
Year
2015
Current Studies
Institution
Modules
SABC IN HOUSE TRAINING
BA Communications Science
UNISA
Final Year
SAP Fleet Management
SAP systems(Purchase Requisitions,Orders,GRN,
Accommodation)
Name of school
Khaiso High School
Highest Grade Passed
Grade 12 (Matric)
Year
1991
Company
Nedbank
Work Experience
Position
Personal Banker, Teller,Enquiries Clerk
Duration
August 1996 To April 1998
Duties & Responsibilities
Company
Position
Duration
Responsibilities
Opening clients’ accounts e.g. investments, Home Loans, Savings Accounts, Clients queries
Manage the banking hall floor
Meet, greet, establish and clarify client needs and verify documentation
Control the queuing system and prioritize clients with special needs
Address any queries or concerns relating to the queue flow or digital devices
Walk the floor, educate clients on devices and promote digital banking through education, activation and supporting of clients
Assist with or refer client complaints to management for resolution and feedback
Answering customer questions
Performing teller transactions
Customer service principles
Interacting with external customers
Interacting with diverse people
SABC Limpopo
Receptionist
1998 - 2007
Attending to all calls promptly, Directing all calls efficiently to the relevant destinations, welcoming guests and mail, Booking of venue for events
Take accurate messages and promptly direct these messages to the relevant person
Managing access control of staff and visitors
Receiving announcements/notices for the stations
Handling the reception, verify guests and clients with the host
Ensuring signing in of guests/clients by authorized people
Company
SABC Limpopo
Position
Secretary
Duration
2007 - 2012
Responsibilities
Provide secretarial/Administrative Assistance to the manager’s office/committees
Organise meetings (invitations and scribe) and appointments
Maintaining a filing system for the department
Caretaker services and venue reservations
Processing of Purchase Requsitions,service entries,GRN on the SAP System
Travel bookings for the manager and staff(Flight bookings, car hire,Accomodation on SAP System)
Screening calls,
Creating Minor Capex Requisitions on SAP
Compiling the department’s monthly report
Company
SABC Limpopo
Position
Fleet / General Logistics Supervisor
Duration
2012 To Date
Duties & Responsibilities
Church of the Nazarene
Supervise the Logistics Team, Fleet Section, Receptionists and Switchboard give guidance and manage leave
Responsible for managing fleet in the region.
Motivating the team by reviewing their performance
Participative Management
Financial Administration and processing of service providers tax invoices
Optimization of Operational budget
Preparing reports for the Logistics division.
Solving Customers queries and complaints
Ensure efficient and effective management of vehicles to achieve optimal utilization
Ensure that vehicles are roadworthy,licensed,clean and well maintained at all times
Ensure that vehicles are allocated to departments and users accordingly
Ensure SOP’s and Workflows are in line with business objectives
Monitor SAP FMS approvals and ensure closing off vehicles on FMS
Co-ordinate liaise with the SABC Insurance department when need be, arrange breakdown services and repairs
Claiming for all losses in the region e.g. Motor Vehicle Accidents, Glass Claims, Asset claims, General Claims from the insurance
Monitoring the license disk expiry, petrol cards
Routine maintenance of fleet vehicles
Participative management
Provide input into budget formulation, budget management and manage expenditure
Drafting all Business plans in the department e.g. Building Maintenance,Repairs,stationery
Supervise all contractors (Cleaning services, Hygiene Services, Gardening Services) and any other contractor in the region
Supervise all building construction projects, repairs, services etc.
Member of the Bid Evaluation Committee
Courier services coordinator
Member of occupational Health and Safety
Acting Logistics Manager
Member of the Church Board
as a Steward
contact Person
Mr. Paul Letlalo
References
Designation
Logistics Manager
Organization
SABC Logistics
Office Number
015-***-****/0132
adke3b@r.postjobfree.com
Contact Person
Mr. Freddy Sadiki
Designation
SABC General Manager
Organization
SABC Limpopo
Office Number
015-***-****/0269
adke3b@r.postjobfree.com
Contact Person
Moses Netshitangani
Designation
Communications Manager
Organization
SABC Limpopo
Office Number
adke3b@r.postjobfree.com
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