CURRICULUM VITAE

Suraj Singh Airy

H.No- ***, Jakhni

Near New Beersheba School

Police Line Road, Pithoragarh

Uttrakhand

Mobile: +91-937*******

Email: adkdwh@r.postjobfree.com

OBJECTIVE

To obtain a challenging position in corporate and progressive working environment utilizing the proven abilities developed by practical experience with ample opportunities for professional growth. ACADEMIC CREDENTIALS

2013-16: Bachelor in Hotel Management

Amrapali Institute of Hotel Management, Uttrakhand. PROFESSIONAL ENHANCEMENT INITIATIVES

Received 22 week industrial training, which was completed at Taj, Raipur with exposure to all the major departments in a hotel.

Completed comprehensive Executive Development Programme of JW Marriott. WORK EXPERIENCE

An incisive professional with

associated with JW Marriott

Pune city.

5 years’ experience of F & B operations in the hospitality industry.Last as -Banquet Executive .Managed the best convention center in CORE COMPETENCY

Possess knowledge of liquor laws, health, safety and food hygiene regulations.

Ability to satisfactorily interact with and handle guests.

Experience in developing service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.

Have been a key member in implementing training programs, high energy level and team spirit in the employees.

An effective communicator with excellent interpersonal & relationship management skills. AREAS OF EXPOSURE

Food & Beverage Operations

Ensuring compliance with pre-set quality, hygiene standards.

Inventory planning for operating supplies, based on business requirements, utilization forecasts. Quality Compliance

Implementing procedures, control systems for maintaining hygiene & quality standards.

Co-coordinating with operating staff for upkeep of equipments in perfect working order. Client Servicing

Ensuring guest satisfaction by achieving delivery of service quality norms.

Streamlining policies & procedures in the operating systems to achieve greater guest delight. Man Management/Training & Development

Imparting appropriate Interdepartmental training on Service Excellence and Teamwork to support service staff.

Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.

EMPLOYMENT PROFILE

JW Marriott Pune

Executive Banquets

Situated at Senapati Bapat Road, JW Marriott Pune property has 13090 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Business services, wedding services, limo/town car service. Valet parking is complimentary. Additional property amenities include a rooftop terrace, a library, and a concierge desk JW Marriott Pune

Executive Banquets

Lead and mentored a team of over 32 personnel.

Planning monthly training Calendars for the staff.

To strive continuously to have a healthy contribution.

Distinguished efforts towards managing the complete banquet operations by staff motivation, satisfaction,

& delight.

Ensure adherence to Standard Operating Procedures.

Event coordination with the guest and the events team.

Responsible for maintaining a strong client relationship and ensuring that all banquet specifications are communicated to and executed by all hotel operating departments.

Leading and developing associates, resolving problems, under time pressure, & being detail oriented.

Ensuring a successful function and repeat business.

Successfully held world class conferences and conferences like Microsoft, Pune Knee Conference and ASSICON

Handling the operations of banquet bars to the capacity of 1300 pax

Managing the different aspects of licensing with the help of the departments.

To manage a proper interdepartmental coordination. JW Marriott Pune

Guest Service Associate

Maintains service and sanitation standards in banquet areas.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Serves as a role model to demonstrate appropriate behaviors.

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

Ensures compliance with all applicable laws and regulations.

Ensures compliance with food handling and sanitation standards.

Ensures staff understands local, state and Federal liquor laws.

Improves service by communicating and assisting individuals to understand guest needs,

Providing guidance, feedback, and individual coaching when needed.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e- mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Assists servers and hosts on the floor during meal periods and high demand times.

Responsible for maintaining and checking equipment’s as per brand standard list of Marriott for Banqueting.

Produce a weekly report of the same to banquet manager.

Responsible for checking out schedule for banqueting maintenance of area and equipment in co-ordination with supervisor and manager.

EMPLOYMENT CREDENTIALS

Various feedbacks from guest in ESS.

Successfully completed EDP in JW Marriott Hotel, Pune.

Being the part of big volume outdoor catering.

Successfully pass Brand Standard Audit with operational score of 98.60% & Brand Audit 95%.

Handling entire operations for Banquets.

Responsible for entire Banquet Event Execution.

REFERENCE

Mr. Akhand Pratap Singh (Banquet manager at Sheraton Grand, Pune) Mob No - 097********

Mr. Rakesh Balhara (Event manager at JW Marriott, Pune

) Mob No -099******** .

PERSONAL PROFILE

Date of Birth : 7th November, 1997

Language Known : Hindi, English

Marital Status : Single

Passport Details : R3872047

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