Sales Customer

RESUME

Nikhil. D. Bandawar Mobile: +91-095********

***, ******* **** *********, *****:adkdu0@r.postjobfree.com

Porwal Road, Lohegaon, Pune-411047

NIKHIL D. BANDAWAR

Objective:-

Looking forward to work with an organization providing the opportunity to work in a team and make strong contribution to the organized goals of the organization through

proper utilization of my professional skills.

Performance Profile:

Upbeat courteous, customer service oriented and highly persuasive with 5+ years of experience in call center .Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail.

Bilingual: English/Hindi/Marathi.

Work Experience:-

01 July 2019 to Till date-AEGIS Pune(ICICI Collection Process) as TL

Handled Team size of 25 Agents by meeting target as per expectation of client

Have maintained basic KPI’s maintained the basic hygiene in the all the duration of work where Shrinkage & attrition didn’t cross red line.

Believes in automation where even if in the absence of TL production of the product shouldn’t get hampered.

Have met the resolution every month as per client expectation.

In the duration of work where 2 agents got promoted as TL & Quality.

With the journey as a TL we’ve worked with 0 escalation from client’s end.

Overall performance as a TL quoted with “Very Good” by the supervisor & the management.

Received multiple times appreciation from management & clients end.

To keep the healthy environment & work in the process we’ve run up with strategies by distributing goodies to the desirable one.

Arranging review every month to understand the process & to share the where the help required exactly & to share where the hurdles usually comes to achieve the target.

Fun part & innovative things usually held on the floor to keep associates motivated towards the work.

01 May 2017 to 01 June 2019–AEGIS Pune(FCA Jeep Process)

• Attained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies

• Streamlined the calls forwarding mechanism and synchronized various customer databases to reduce average call processing time by 5 minutes.

• Brought in 150 new customers in one month through outbound sales calls

01 Nov 2016 – 31 April 2017 – Crossbow Infotech Pvt. Ltd. (UK Process)

Working as Executive Outbound

Job Description:-

Dealing with calls in a highly professional manner.

How to act as the first point of telephone contact for a customer.

Handling complaints in a diplomatic way.

Accurately updating customer records with information.

Responding to customers who have special communication needs, such as language difficulties or disabilities.

Answering any queries quickly and efficiently.

Quickly understanding a callers point of view and to empathise with them.

Able to respond and adapt to the needs of all customers.

Fully aware of all laws & regulations regarding data protection.

Quickly processing information

Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services

Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.

Jan 2016 – 30 Oct 2016 - AEGIS, Pune.

Working as Executive Outbound

Job Description:-

Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services

Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.

Follows up with customer via telephone or email following initial sales contact.

Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.

Places a minimum of 100 outbound calls each day

Continued product education to better service customer calls

Maintains accurate daily record of sales in sales tracker.

KEY COMPETENCIES

Excellent verbal and written communication skills.

Ability to work with minimum supervision in a busy environment.

Able to do repetitive tasks accurately over long periods of time.

Working knowledge of MS Office software and spreadsheets.

Certification:-

Maharashtra State – Certification in Information Technology (MS-CIT)

Technical Skill:-

Operating System : - Windows 98, Windows, Vista.

Application Software : - Microsoft Office.

Academic Qualification:

M.B.A. Completed from D.Y.Patil Institute of Management(Pune University) With 61%

B.B.A. From RTMNU (Nagpur University) With 59%.

H.S.C. from Pune Board with 45% in the year 2010.

S.S.C. from Pune Board with 69% in the year 2008.

Languages Known

English, Hindi, Marathi

Strengths:-

Self motivated and Positive Attitude towards work.

Hobbies and Interest:-

Playing cricket,Pool, Traveling, Listening Music.

Personal Details:-

Father’s Name : - Shri. Dilip G. Bandawar

Date of Birth : - 17/01/1993

Marital Status : - Unmarried

Gender : - Male

Blood Group : - O +ve

I am also confident to work in a team with great ability. I here by declare that the information furnished above is true to the best

Of my knowledge.

Date:

Place : PUNE ( Nikhil D.Bandawar)

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