Curriculum Vitae

*

Ramontebatse Andrew Tshuwa

**** ***** ****** ****** *.O. Tshiawelo, Soweto Johannesburg, 181*-***-*** 6165 adkdtl@r.postjobfree.com

EDUCATION

South West Gauteng College

Public Management N4 January 2012- June

2012

• Modules- Computer Practice / Communications / Public Administration / Public Finance Cornerstone Call Centre Training

Call Centre Training Course 2008

• Focus- Introduction to Call Centre Training / Computer Training / Outbound Call Centre Training South West Gauteng College

Office Practice N4

Modules- Computer Practice N3 / Introduction to Information Admin N3

January 2007- September 2007

Matric

2002

RELATED EXPERIENCE

3 Way Marketing (Sales Consultant) 10 December 2019 – 15 January 2020 Role

- To sell Car Service Packages and Car Warranties. Sibusiso (Team Leader) 011-***-****

PLP Marketing Group

Role

- To sell holiday and lifestyle bonus packages at an affordable price. 27 January 2020 – 28 February 2020 S. Magwaza (Manager/Team Leader) 011-***-****

Standard Bank (PBB: Data Remediation)

Administrator / Team Deputy 7 Sep 2015 to 31 Aug

2016

Role:

- Data remediation specialist of Standard Bank Customers and ensuring that all customers’ credentials were in order.

- Box master; it was my duty to capture and ration out work to my colleagues.

- My task was to work and reach my targets and also make sure that productivity doesn't stop.

- Reporting on how the teams we worked with carried out the previous day’s tasks.

- Secretary of the Career Sponsor initiative that is currently being run at Standard Bank.

- Capture the minutes of all the meetings we had to keep everyone concerned updated at all times on how things are progressing.

Mpere Poto (Team Leader), 071-***-****; Thabang Chuene (Team Leader), 011-***-**** / 084-***-****; Leer Rikhotso

(Team Leader), 076-***-****

Sunglass Hut

Sales Consultant 13 December 2014 to 31 August 2015 Role:

- Sales consultant at Sunglass Hut.

- Sales person, packer, and reporter of sales on a daily basis. Curriculum Vitae

2

- To sell high-end sunglasses and achieve the task of making many sales. Judy-Ann Grundlingh-Mokoena, 011-***-****

Statistics South Africa

Enumerator 4 October 2011 – 31 October 2011

Role:

- The task at hand was a simple but sometimes a tricky one. I had to count the number of people in a certain household.

- Calculations which required a bit of mathematics to be able to read and understand a map were required. - Understand a sequence on how to capture the information of the various residents within that household. Mr MM Njilo, 011-***-****

Pick n Pay (Hurling ham) November 2010- January

2011 Waite

r

Role:

- Thyme on Nicole restaurant waiter.

- My task was to learn how to take orders and serve customers- to ensure that they have a memorable experience at the restaurant.

I Motaung, 011-***-****

O’ Keeve & Swartz

Sales Consultant October 2009- January 2010

Role:

- Sales person over the phone. My task was to sell insurance products. Amos Matata (Call Centre Manager), 011-***-****

Market Shop

Field Researcher and Call Centre Consultant September 2009- October 2009

Role:

- My role at the Market Shop Research Company was to gather information. I mostly was researching on behalf of various business institutions that desired to gain an advantageous insight when it came to keeping their clients and retaining the ones they already had.

- My task was to gather and deliver information.

- Interviews were over the telephone or face to face. Research International

Field Researcher January 2008- May 2009

Role:

- Market research field worker and I was required to go out in the field to gather information.

- Interview people about the various brands that are out there. For example, say "company A" has a new chocolate it wants to distribute to the market. I would then get samples and go out and get people to taste them and give us their opinion.

- Provide findings to the company and they would consolidate and capture all this after verifying all my findings. Margaret, 011-***-****

Marketing Surveys and Statistical Analysis

Field Researcher January 2004- July 2007

Role:

Curriculum Vitae

3

- My role as a market research field worker at MSSA was that of gathering information from various institutions.

- I was required to go out in the field and interview different people from various backgrounds.

- To travel and be exposed to people from different ethnic backgrounds. Schalk van Vuuren, 083-***-**** / 012-***-****, adkdtl@r.postjobfree.com

• Familiar with Compliance Regulations in the Banking Sector: FICA/AML/KYC/COB/TCF -Document Management.

• -Data Capturing.

• -Telephone etiquette.

• -Conducting face to face interviews.

• -Verbal and written communication.

• -Fundamentals and practice of customer service.

• -Objections handling

• -Meeting quantitative and qualitative targets.

• -Managing own database.

• -Administrative and clerical tasks.

• -Proficient in relevant computer applications.

• -Compiling reports.

• -Interpreting and presenting information to various forums.

• -Attention to details.

• -Negotiating

• -Closing a sale

INBOUND CALL CENTRE TRAINING

• Interview Techniques

• Inbound Call Management

• Basic Advanced Customer Services

OUTBOUND CALL CENTRE TRAINING

• Sales Training

• Cross Selling & Up Selling

• Debt Collecting

• Negotiation & Assertiveness Skills

• Questioning and Listening Skills

CORE SKILLS AND COMP ETENCIES

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