Resume Ashwini Gupta

ASHWINI RAJKUMAR GUPTA

Mobile: 976-***-****; Email: adkdlm@r.postjobfree.com

Objective: Seeking a challenging role to contribute to organizational goals through a long-lasting relationship. PROFILE SYNOPSIS

Self-motivated, results-oriented with insightful experience in providing excellent Customer Service

Strategic thinking ability and results oriented success in crisis situations and fast-paced environments, ensuring KPI’s are achieved

Highly client-focused style of working with strong communication skills effective in building strong relationships with client and interacting at all levels of the organization. Core Competencies:

Client Servicing - Team Player – Focused – Driven – Reliable – Hard Working –Target oriented – Project Management

– Analytical Compliance.

CAREER OUTLINE

CLEAR SCORE

SR. CUSTOMER SERVICE EXECUTIVE.

SEP-2018 – TILL DATE.

COMPETENCIES AT WORK:

Research and Investigation on Fraud ticket category.

Handling trouble shoot on Fraud Ticket

Managing customers complains and query through emails and live chat.

Responsible for complete closure of tickets at all level of escalation.

Closely monitor basic SLA’s.

Maintaining Quality Scores.

SPOC for process work flow.

ACHIEVEMENTS AT WORK

Promoted to Fraud team to handle most critical tickets of the process

Responsible for suggestion and pilot runs for process.

Have got successful closure to highest number of tickets in clear score history.

Appreciated in R&Rs for highest Quality Score.

Given many responsibilities on process level form higher management. Resume Ashwini Gupta

PEOPLE INTERACTIVE PVT LTD (SHAADI.COM)

SELECT SERVICE ADVISOR

MAR-2015 – SEP -2018

COMPETENCIES AT WORK:

Handling members to help them find their partners.

Responsible for arranging meetings for 2parties and managing there profiles

Closely monitor basic SLA’s for per member.

Seeking Renewals or Success stories.

Manage CSAT

Maintain Quality Scores

ACHIEVEMENTS AT WORK

Cracked Success story in every month

Awarded in monthly R&R for highest CSAT in many occasions

Achieved many Awards for Highest Money Maker

Was responsible for Entire Teams Renewals Target

Have been acting as Mentor to New joinees looking up their daily activities and guidance in terms of process EDUCATION

Bachelor of Commerce (University of Mumbai)

Higher secondary examination (Mumbai Board)

Secondary School Certificate (Maharashtra Board)

PERSONAL PARTICULARS

Date of Birth: 15th November 1992

Languages Known: English, Hindi.

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