JANIS JOHNSON

Euclid, Ohio ***** 216-***-**** adkdj0@r.postjobfree.com

Professional Summary

I am a qualified customer service assistant with twenty five years in face-paced customer service and call center environments. I work well under pressure and utilizes my experiences, training, and education. Accomplishments

Won consistent referrals and high marks for quality of instruction. Facilitated result through action.

Helped students achieve Number+ on Test.

Earned trusted status with Name of school district, consistently being called upon to meet special student requirements.

Oversaw team of Number tutors.

Helped students achieve an average of description improvement. Completed up to Number tutoring appointments each week. Directed description project, resulting in improvement. Earned "Award" for reason.

Tutored up to Number students per month.

Became go-to resource for area.

Awarded "Title" in Year.

Developed and implemented full tutoring program at Location. Improved effectiveness by integrating new resources and revamping approach. Supervised team of Number staff members.

Resolved product issue through consumer testing.

Documented and resolved Issue which led to Results. Collaborated with team of Number in the development of Project name. Increased student's grade average by Number%.

Facilitated result through actions.

Skills

Strong interpersonal communication skills

Proficient in basic computer skills

Time Management skills

Flexibility to perform task with independent analyzing information

Data Entry Skills

General Consulting/Multitasking

Goal-oriented Procedures Power Point

Excel

MS Windows proficient

Creative problem solver

Written/Verbal skills

Point-of-Sales transactions

Mail Distribution

Desktop Publishing

External/Internal preparation of reports maintaining managements

Elementary education

Individualized instruction

Writing assessments

Transitional support

ACT preparation

Experience

Tutor 03/2009 to Current

Greater Cleveland Volunteers Of America – Cleveland, OH Tutored low performing elementary students in reading and writing curriculum. Coordinated creative, hands on activities to student learning. Played an integral role in improving students' reading level to reach state standards. My dedication and commitment to take on a positive relationship with each student by providing a variety of functions that would support the student's ability to learn and achieve goals through reading and writing tendencies to excel effectively.

Sales Associate 11/2003 to 06/2004

Dillard's Department Store – Westlake Vlg, OH 44145 Provided and positive customer experience on the sales floor and at the cash register. I was responsible for managing the fitting rooms for customers. Outfits were suggested to meet their particular needs. My goals for sale production were consistently met daily for achievement and a positive performance. Office Assistant 03/2000 to 06/2001

Saint Vincent Charity Medical Center – Cleveland, OH 44115 Completed administrative tasks including mailings, filing, labeling, typing, scheduling and filing. Responsible for patients' surgery reports to be filed and put into envelopes and transported to the mailroom. Responsible for answering an average of 20 calls per day by addressing doctor's inquiries, solving problems and providing informative solutions via telephone.

Distribution Clerk 12/1996 to 01/2000

United States Postal Service – Cleveland, OH 44101 I sorted and bundled mail and packages for home/business deliveries. I loaded cartons of mail onto mail trucks inside of mail departments.

I organized mail according to zip codes. The process was optimized efficiently through delivery also working on assembly lines for packages.

Education

Associate Of Science: Science, Accounting, Public Relations, And English 01/2018 American InterContinental University - Schaumburg, IL Communication and basic writing and different formats. Performance in delivering effective assignments on time with organizational efforts.?

Associates In Arts: Computer Basics, English, History, And Science 01/1988 Cuyahoga Community College - Cleveland, OH

High School Diploma: Business Administration 1972

Glenville High - Cleveland, OH

Basic knowledge of generating key reports. Management of tasks according to internal and external affairs of assignments. Perform a variety of special functions of database, researching, organizing and preparing effective reports. Interpersonal communication among students' to exchange for learning concepts in details of participating to gain knowledge of rewards by goal-driven achievements. Graduated in July, 1972

GPA 3.25

Affiliations

Member of Organization

Association of Information Technology Professionals

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