Medical Assistant Administrative

DARLENE TERRY **** Monet Way #****, ChampionsGate, FL 33896 C: 863-***-**** adkdih@r.postjobfree.com

CAREER OVERVIEW

Highly enthusiastic customer service professional with 20 years client interface experience.

CORE STRENGTHS

Courteous demeanor Strong organizational skills

Active listening skills Sharp problem solver

Seasoned in conflict resolution

ACCOMPLISHMENTS

Customer Assistance

Worked with company systems, such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product promotions and orders.

WORK EXPERIENCE

02/2019 to PRESENT Administrative Assistant

Sentry Management – Champions Gate, FL

Greeted residents at the Clubhouse front desk in a pleasant and welcoming manner. Directed resident inquiries to the appropriate Community Association Manager. Scheduled new residents for access appointments. Entered new resident information for resident access cards and RFID vehicle access tags. Updated resident information as directed. Recorded and maintained data on facilities usage. Accepted resident payment and provided detailed receipts. Scheduled use of facilities for residents. Provided support to the Community Association Managers and Lifestyle Director.

10/2015 to Present Travel Agent

Xtsteam Travel – Davenport, FL

Booking travel arrangements – air, cruises, vacation packages and hotels for clients.

11/2004 to 08/2009 Certified Medical Assistant

Kent Group Health – Kent, WA

Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Coordinated with doctors and registered nurses to develop care plans for patients. Cleaned and sterilized instruments and disposed of contaminated supplies. Recorded patients’ medical history, vital statistics and test results in medical records. Escorted patients to examinations rooms and prepared them for physician exams. Ensured HIPAA compliance. Maintained patient privacy and confidential patient information. Tested patients’ blood glucose levels.

11/2003 to 12/2004 Nurse’s Assistant

Pediatric Interim Care Center – Kent, WA

Read and recorded temperature, pulse, and respiration. Massaged patients and applied preparations and treatments such as liniments, alcohol rubs, and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs/outputs. Recognized and reported abnormalities and/or changes in patients’ health status to nursing staff. Documented resident records on daily flow sheets. Provided patients and families with emotional support. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement.

11/1995 to 01/2002 Receptionist

Exotic Metals Forming – Lompoc, CA

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Maintained and up-to-date department organizational chart. Made copies, sent faxes, and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Received and distributed faxes and mail in a timely manner.

08/1987 to 11/1989 Administrative Assistant

Computer Sciences Corp – Lompoc, CA

Planned travel arrangements for 40. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Managed the day-to-day calendar for the company’s senior director. Properly routed agreements, contracts, and invoices through the signature process, executives and staff.

EDUCATIONAL BACKGROUND

2004 Certification: Medical Assistant

Everest College – Renton, WA

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