***E **th st Los Angeles california *****

(Phone)202-***-****

adkdht@r.postjobfree.com

OBJECTIVE

Seeking a full-time position of hotel hospitality or housekeeping manager where I can develop my customer relations and managerial skills.

SKILLS

Experience of 6 years as a housekeeping supervisor in both a hotel and resort

Vast knowledge of material, equipment and processes utilized in both cleaning and housekeeping

Bilingual: English and Spanish

Great customer service with effective communication verbally and written

Ability to manage, lead and motivate coworker/employees

Faster learner with great problem solving skills

Strong ability to handle the staff and work pressures

EMPLOYMENT

Sales Associate, Saks Fifth Avenue – Leesburg, VA (Nov. 2011 – Present)

Interact with customer daily in order to make a sale and help with any concerns

Provide great verbal in person and over the phone customer support by helping customer locate the item they require

Uphold the cleanness and integrity of the store

Specialty Press Operator, Team Velocity – Dulles, VA (April 2006 – March 2012)

Responsible for mailing, printing and processing marketing advertisements for car dealerships

Managed customer relations thru mail and phone in regards to removing customers from IFLE database

Clean and maintain printer hardware daily

Executive Housekeeper, Holiday Inn – Leesburg, VA (Feb 2001 – April 2006)

Assign work based on daily activity report I create to 30 employees and supervise their work

Prepare and hold morning meetings daily to inform/motivate employees of current day’s work activities and special projects

Thru the use of Excel create and work on the budget for housekeeping department and make orders when necessary

Manage the laundry department budget and employees

Evening Housekeeping Supervisor, Lansdowne Resort – Leesburg, VA (May 1998 – Feb. 2001)

Manage/supervise group of 6 employees to clean, prepare and provide turn-down service for guest, VIP, etc.

Responsible for handling complaints, request, and questions from guest in person and thru the phone

Prepare and manage the document for guest and VIP services requested/required

Prepare nightly closing report on Excel for each service provide throughout the night and occupancy rate

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