Customer Care Medical
Resume:
Penny Vallelunga
Transportation Coordinator/Driver - Receptionist
**********@*****.***
Accomplished and energetic Dispatcher, Customer Relations Specialist and Scheduler with a solid history of achievement in customer care. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include leadership, scheduling, and flexibility. Work Experience
Transportation Coordinator/Driver
Life Care of Colorado Springs-please do not call
February 2019 to Present
Schedule appointments for residents and rehab patients for doctor and other appointments. Schedule outside transport for overflow of appointments. Keep nurses stations, unit managers and doctors appraised of all appointments and any changes. Notify residents families of upcoming appointments. Transport residents to appointments and to outings. Maintain transport records for billing purposes. Keep all records for bus and van for fuel and maintenance and provide records to corporate. Keep bus and van clean, fueled and up to date on all licensing and maintenance. Fill in as needed for front desk reception. Answer telephones and route to proper department. Sort and deliver all mail. Schedule window and telephone visits for residents. Follow all HIPAA and confidentially regulations. Scheduler/Driver/Qualified QMap
Brookdale Palmer Park
October 2018 to February 2019
Create and maintain weekly schedules for associates. Maintain correct associate availability sheets and time off requests. Coordinate with Human Resources and E.D. for staffing needs. Handling the On Call phone and replacing associates who call out. Assisting with resident care and serving meals when needed. Drive residents in the Brookdale Bus to appointments and on outings. Administer resident medications.
Donor Relations Specialist
Blood Systems Inc
September 2017 to July 2018
Recruit and schedule appointments for blood donations. Work with collections staff managing donor flow. Provide superior customer service to meet production goal. Scheduled and help organize center and mobile drives. Research and resolve customer service issues. Assisted with training and mentoring new staff. Maintained confidentiality and HIPAA laws. Donor Relations Specialist
Blood Centers of The Pacific/BloodSource/Blood Systems Inc September 2015 to May 2017
Recruit and schedule appointments for blood donations. Worked with collections staff, managing donor flow and providing superior customer service to meet production goals.Scheduled and help organize center and mobile drives. Research and resolve customer service issues. Assisted with training and mentoring new staff. Maintained confidentiality and HIPAA laws. Customer Service Representative
California Physicians Reimbursement
October 2014 to August 2015
Provide customer service for callers, via telephone, to help with issues concerning their medical bills. Routed calls to proper biller when needed. Verified callers insurance and accepted credit card payments. Researched customers payment or insurance when customer had a billing discrepancy. Dispatcher
Rocky Mountain Health Care Services - Colorado Springs, CO January 2013 to June 2014
Schedule participants for rides on routes to the Day Center and to medical appointments. Keep routes up to date with all additions of new participants. Maintain participant information spread sheet and relay to proper departments. Keep attendance records and schedule transportation for prospective participants. Maintain confidential files according to state laws. Attend Inter Disciplinary Team Meetings daily to discuss any concerns or changes with participants. Assist Case Managers, Medical Clinic, and other depts. to ensure that all participant needs are met. Coordinate with Transportation Manager for the daily running of the dept. Prepare drivers route sheets and medical appt. paperwork for participants. Relay by Nextel any route changes and advise drivers of any traffic problems. Order supplies and equipment for drivers and issue items to them. Driver/Substitute Dispatcher
Rocky Mountain Health Care Sevices - Colorado Springs, CO February 2012 to January 2013
Provide door to door transportation for senior participants to and from Day Center and medical appts. Pre-trip vehicle and keep proper logs of vehicles condition. Maintain cleanliness and sanitization of vehicle.
Provide back up support for regular dispatcher when needed. Education
High school diploma or GED
Skills
• PROBLEM SOLVING
• CDL
• Paratransit
• Supervising experience
• Customer service
Additional Information
Skills
Customer and Personal Service
Complex Problem Solving
Judgment and Decision Making
Troubleshooting
Administration and Management
Critical Thinking
CDL
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