Gabrielle Timms

Customer Service Representative

*** ******* ****** ****, *********, Florida, 34744

407-***-****

adkdew@r.postjobfree.com

PROFILE

Self-motivated and highly reliable college student, at the University of Central Florida. I am positioned to contribute strongly to customer service operations demanding tact, enthusiasm, and an exemplary work ethic. I have outstanding time-management and organizational abilities, willingly working unpredictable hours/overtime to ensure organizational efficiency and profitability. Technical proficiencies include Microsoft Office Suite and social media. I am a charismatic communicator in speech and in writing. Build lasting relationships with both peers and customers, displaying humor, helpfulness, cheerfulness, and cultural sensitivity. I am able to utilize strong math skills, team orientation, and interpersonal strengths to ensure the provision of high-quality customer service within fast-paced retail environments. I would consider myself an intelligent and loyal team member, readily listening to others, acknowledging peer accomplishment, and contributing to positive and productive work environments and team morale. Swiftly learn and apply new work methods, procedures, and policies.

EXPERIENCE

Holiday Inn Club Vacations, Orlando, FL — Hospitality Ambassador Agent

2019-

As an ambassador agent, I worked in a high-volume call center. I reserved vacations at timeshares as well as hotels. I spoke with clients to determine travel needs, budgets and preferences. As well as sell and coordinating transportation, accommodations, insurance, tours, and activities. As an agent, I advised clients regarding destinations, cultures, customs, weather, and activities. MY job included collecting payments, booking travel arrangements, and making sure clients pay their application fees in regards to their timeshares.

YMCA, Kissimmee, FL — Swim Instructor

2016-2019

Instructed ages 18 months and up (The oldest I have taught is 79 years old) the basics of swimming such as strokes and breathing techniques. I worked on building confidence in themselves and ensuring they are comfortable at all times. I developed interpersonal communication skills, problem-solving skills, leadership skills, patience, and safety skills.

Consulate Healthcare of Kissimmee, Kissimmee, FL — CNAA

2014-2016

As a high school student, I worked in this rehabilitation center for hours toward my CNA Certification. My mentor/high school nursing teacher allowed me to work as a receptionist and work under a CNA at this center. It was my responsibility to keep all patient files organized and to maintain the front office. They file medical records and handle administrative duties, such as answering phones and scheduling appointments. While working for my CNA I assisted patients with activities of daily living such as feeding, mouth care, grooming, shaving, and incontinence care, assisted nurses with care of residents, measured and recorded patient vital signs transported residents to appointments, and built a relaxing environment for residents and family members.

EDUCATION

University of Central Florida, Orlando, FL — Bachelors Degree

2020-

Communication Sciences and Disorders

Valencia College, Kissimmee, FL — Associates of Arts Degree

2016-2019

General Studies

SKILLS

Customer Service

Organization

Multi-tasking

Computer

Microsoft Certifed

Clerical

Medical Terminology

REFERENCES

Paola Guzman 407-***-****

Giselle Robayo 407-***-****

Lanelle Ziemer 321-***-****