General Manager
Resume:
Andrea Randall
General Manager
Monahans, TX ****6
adkdej@r.postjobfree.com
Hard working, energetic manager and top-rated sales associate with more than 13 years leading dynamic sales teams in fast-paced markets. Dedicated to the company to ensure the employees treat all clients with respect and dignity.
Willing to relocate: Anywhere
Work Experience
General Manager (GM)
Microtel Inn & Suites - Monahans, TX
March 2019 to Present
1. Manage property of 56 sleeping rooms.
• Perform daily, weekly and monthly reports to corporate office and ownership.
• Work on preparing budget for hotel.
• Manage 15 employees which included payroll and scheduling.
• Perform accounting duties to include deposits and reports.
• Control petty cash disbursements and reports.
• Book guest rooms and complete contracts.
• Manage guest complaints.
• Complete Forecast, Chargebacks, ROCI Report, Taxes and Credit Card Reports.
• Handle all employee issues and HR responsibilities.
• Hire all new employees and entered into system and controlled personnel files.
• Make sure all billing is correct and handle accounts payable and receivable.
• Approve all food orders.
• Order all supplies for all the hotel needs.
General Manager
Chandler Hotels Incorporated - Fortuna, CA
January 2019 to January 2019
1. Manage property of 66 sleeping rooms.
• Perform daily, weekly and monthly reports to corporate office and ownership.
• Work on preparing budget for hotel.
• Manage 15 employees which included payroll and scheduling.
• Perform accounting duties to include deposits and reports.
• Control petty cash disbursements and reports.
• Book guest rooms and complete contracts.
• Manage guest complaints.
• Complete Forecast, Chargebacks, ROCI Report, Taxes and Credit Card Reports.
• Handle all employee issues and HR responsibilities.
• Hire all new employees and entered into system and controlled personnel files.
• Make sure all billing is correct and handle accounts payable and receivable.
• Approve all food orders.
• Order all supplies for all the hotel needs.
General Manager
Chandler Hotels Incorporated - Eureka, CA
January 2018 to January 2019
• Manage property of 130 sleeping rooms.
• Perform daily, weekly and monthly reports to corporate office and ownership.
• Work on preparing budget for hotel.
• Manage 45 employees which included payroll and scheduling.
• Perform accounting duties to include deposits and reports.
• Control petty cash disbursements and reports.
• Book events for all meeting space.
• Book guest rooms and complete contracts.
• Manage guest complaints.
• Complete Forecast, Chargebacks, ROCI Report, Taxes and Credit Card Reports.
• Handle all employee issues and HR responsibilities.
• Hire all new employees and entered into system and controlled personnel files.
• Make sure all billing is correct and handle accounts payable and receivable.
• Approve all food orders.
• Order all supplies for all departments.
General Manager
Chandler Hotels Incorporated - Greeley, CO
June 2016 to January 2018
• Manage property of 54 sleeping rooms.
• Perform daily, weekly and monthly reports to corporate office and ownership.
• Work on preparing budget for hotel. Manage 12 employees which included payroll and scheduling.
• Perform accounting duties to include deposits and reports.
• Control petty cash disbursements and reports.
• Book guest rooms and complete contracts.
• Manage guest complaints.
• Complete Forecast, Chargebacks, ROCI Report, Taxes and Credit Card Reports.
• Handle all employee issues and HR responsibilities.
• Hire all new employees and entered into system and controlled personnel files.
• Make sure all billing is correct and handle accounts payable and receivable.
• Approve all food orders.
• Order all supplies for all the hotel needs.
Wyndham Garden - Interim General Manager
Chandler Hotels Incorporated - Amarillo, TX
June 2015 to June 2016
• Manage property of 265 sleeping rooms which include three suites, 8 meeting rooms, 2 business center, 2 restaurants, gift shop and fitness center.
• Perform daily, weekly and monthly reports to corporate office and ownership.
• Work on preparing budget for hotel and restaurants.
• Manage 85+ employees which included payroll and scheduling.
• Perform accounting duties to include deposits and reports.
• Control petty cash disbursements and reports.
• Book events for all meeting space which includes restaurant and outdoor patio.
• Book guest rooms and complete contracts.
• Manage guest complaints.
• Complete Forecast, Chargebacks, ROCI Report, Taxes and Credit Card Reports.
• Handle all employee issues and HR responsibilities.
• Hire all new employees and entered into system and controlled personnel files.
• Make sure all billing is correct and handle accounts payable and receivable.
• Approve all food and beverage orders.
• Order all supplies for all the hotel and restaurant needs. Banquet Manager
Ambassador Hotel - Amarillo, TX
May 2014 to May 2015
• Booked events for 8 different meeting rooms including Group Rooms.
• Managed banquet staff of 6.
• Created contracts for events booked and scheduling for banquet staff. Director of Sales
Ashmore Inn & Suites - Amarillo, TX
April 2013 to May 2014
• Exceeded sales expectations while performing in house sales manager duties.
• Booking events such as birthday parties, baby showers, wedding and meetings.
• Obtained 40 new accounts and managed existing accounts as well.
• Managed hotel when General Manager was off property or out of town.
• Managed front desk and one in door sales associate.
• Completed staff meetings and payroll.
Sales Manager
Ashmore Inn & Suites - Amarillo, TX
February 2013 to April 2013
• Booked meeting space and sleeping rooms for individuals and groups.
• Covered Front Desk and Night Audit shifts when needed.
• After two and a half months of employment received promotion to Director of Sales. Wedding Sales Manager
Ambassador Hotel - Amarillo, TX
June 2008 to February 2013
• Booked weddings which included direct client contact.
• Organized and attended events.
• Managed hotel property and River Falls off property together.
• Completed paperwork in detail for event.
• Was Manager on Duty when required.
• Helped in accounting and catering.
Catering Coordinator
Ambassador Hotel - Amarillo, TX
June 2006 to June 2008
• Worked closely with Catering Manager to book events in hotel conference rooms.
• Worked closely with guests to ensure an exceptional experience.
• Detailed all events on paper and worked closely with Banquet Staff to ensure every guest's expectations were met.
Reservationist/PBX Operator/Front Desk Associate
Ambassador Hotel - Amarillo, TX
March 2006 to June 2006
• Worked one on one with clients to make reservations for guest rooms.
• Worked PBX Switchboard for 265 room hotel.
• Accommodated guests checking into hotel and out of hotel.
• Accommodated guests with all guests' issues to ensure guests had exceptional experience with customer service and hotel.
Education
High school
Skills
• Payroll
• Scheduling
• Operations
• inventory
• Training
• Hotel Experience
• Supervising Experience
• Contract Management
• Sales Management
• Operations Management
• Night Audit
• Banquet Experience
• Account Management
• Accounts Receivable
• Office Management
• Profit & Loss
• Management
• Multi-line Phone Systems
• Negotiation
• Recruiting
• Human Resources
• Forecasting
• Process Improvement
• Inventory Control
• Budgeting
• Accounts Payable
• Logistics
• CRM Software
• Merchandising
• Pricing
Assessments
Management & Leadership Skills: Impact & Influence — Familiar August 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
General Manager (Hospitality) — Highly Proficient
August 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
General Manager (Hospitality) — Highly Proficient
August 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Scheduling — Highly Proficient
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Established track record of exceptional sales results
• Exceptional multi-tasker
• Excellent communication skills
• Social media savvy
• Energetic Resolution-oriented
• Compelling leadership skills
• Inventory Control
• Procedure development
• Staff Retention
• Personable
• Contract Management
• Team building
• Systems Implementation
• Multi-unit operations management
• Troubleshooting and problem solving
• Cost reduction
• Advertising background
• Quantifiable revenue increases
• Client relations
• Accounting, accounts payable and receivable
• Advertising, billing, booking, budget
• Excellent communication
• Contracts
• Contract Management
• Cost reduction
Contact this candidate