Office Administrative Assistant

Sabrina Gilley adkde9@r.postjobfree.com

***** ***** **** **** *’Lakes, FL 34638 813-***-****

Summary of Qualifications

High-energy, detailed-oriented, and motivated professional with 15+ years of experience, seeking a challenging office administration or clerical position. Reliable team player who is fully capable of working in high-pressure situations as a self-starter and under direct supervision. Professional and articulate with the ability to work well in a diplomatic manner by utilizing outstanding interpersonal skills. Energetic with strong communication skills as well as the ability to demonstrate good judgment and creativity along with the experience to clearly express thoughts. Proven in identifying administrative challenges and collaboratively shaping new solutions to meet organizational needs. Communicate clearly and effectively in written, verbal, and presentation formats.

Problem Solving – Proven ability to troubleshoot and develop creative and innovative solutions to challenges in daily operations. Improves office administration processes for better performance and greater office efficiency.

Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and developing close relationships with office resources while interfacing with customers from diverse backgrounds and cultures.

Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintains focus on achieving bottom-line results and team integrity while ensuring efficient office operations.

Professional Experience

International Brotherhood of Teamsters Tampa, FL

Secretary / Administrative Assistant December 2004 – Present

Help members/employees with pension or health and welfare issues, (i.e. file appeals, check claims, file pension applications and short-term disability claims). Use organizational skills for proper document filing.

Type professional letters for Teamster Officers and Business Agents of the union. Create databases and maintain monetary grievance logs, create templates, answer phones, and transfer calls. Log mail in and distribute, type grievances and letters, and call companies regarding any issues with member benefits.

Perform mail outs (work with mailing machines, huge copiers, and postage meter). Order supplies when needed. Keep all copiers and fax machines loaded with paper, keep up with company emails and website. Conduct informal meetings. Schedule appointments for Agents. Record funds on collection sheet.

Provide leadership in streamlining existing office operations, resulting in a significant increase in efficiency throughout call management, filing operations, and coordinating of office meetings.

Use organizational skills to ensure the faxing of documents, UPS shipping, and the sending of certified letters.

Answer telephones and member inquiries regarding office operations on a number of issues. Work under considerable stress and extreme pressure of deadlines. Use organizational skills for document filing.

Complete a wide range of duties by always going above and beyond in delivering service excellence in conjunction with management needs. Experience in developing and maintaining office documents.

Education

Hillsborough Community College – College Coursework in General Studies

Certifications / Licensure

Florida School of Insurance – 2-15 Life & Health Insurance June 2016

Licensed Insurance Sales Agent Notary Public

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook), Titan, Canon Filing, and QuickBooks

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