Ayman El-Sayed M. El-Harras

** ***** ***** ******, ******, Giza, Egypt

adkddq@r.postjobfree.com

Mobile: 0020 122*******

SENIOR / TOP MANAGEMENT PROFESSIONAL

Career Objective:

Throughout my career, I have consistently established my capability as a top performer by demonstrating my total commitment to the attainment of targeted goals and objectives. Being innovative and extremely dedicated, I have always identified and pursued new opportunities and strategies to exceed the set goals of the organization. With the extensive communication and training skills I have developed during my career in the hospitality business, I am accustomed to making presentations to corporate executives as well as individuals. Expert in operations, analyzing strengths and weaknesses of markets, developing comprehensive marketing plans and creating advertising campaigns to identify new markets, increase exposure and generate additional sales volume in peak as well as shoulder and low seasons.

Professional Profile

Responsible, confident person who has the ability to work well with others, either as a team or independently

Highly motivated with a strong desire to learn new skills and tasks involved n any position offered to me

Excellent team player that listens thrives on collaborating with diversely talented team members and integrates their divergent thoughts, opinions and perspectives into meaningful action

Energetic, competitive achiever who can inspire and motivate team members, successfully manage multiple priorities and perform under pressure in fast paced rapid changing environment,

Experience

Over Thirty five years’ experience in the hotel /leisure and tourism industry;

demonstrating regular promotion and increasing management and financial

responsibilities throughout the period,

Proven sales and marketing track record of success in sales by way of

increased occupancy, higher average rates and deep market penetration.

Hands-on management style, strong planning and organizational skills, good

communicator, self-motivator, powerful consultancy for Retail Leasing for the

Well known companies and prominent brands as well as great experience in

Real Estate investments.

Key Responsibilities

General Purpose Overall management responsibility for the operation of the Hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the Hotel property.

Operation of the Hotel will be within the framework of approved annual budget, annual marketing plan, annual capital expenditure plan, annual wage plan, and always within the framework of all Company policies and procedures.

Specific Responsibilities

Lead the Department Head utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. Guide the staff in dealing with the Hotel problems.

Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits trough accounting diligence and expenditure controls and proficient accounting practices.

Departmental Objectives

Set written priorities and key objectives for each department head quarterly including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.

Forecasting

Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.

P&L Statement Critique

Monthly review of financial statment in order to correct problems, assure spending is in line and to plan for future business. Review and approve all expenses in "other expense" categories in all departments. Regulary reviw all major expenses to assure that monies are wisely expended.

Staff Relations

Develop a high level of the staff esprit and loyality to the hotel and to the owning company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Be visible and available to all hourly personnel in accordance with the Company's open door policy. Attend daily department employee meetings whenever possible.

Staff Relations

Conduct performance appraisal and personal development plans for management staff. Identify substandart performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.

Staff Hiring

Assure level of experience, knowledge and ability to meet job requirements of all hotel management staff.

Cost control

Review controls and assure adherence at all times in order to protect the hotel’s prioperty/assets.

Wage and salary Administration

Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company’s management manuals.

Future Business

Quarterly review of future bookings of room nights and food & beverage, early identification of weak periods, implementing yield management practices.

Pricing

Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, Assure recommendation of price increases on a timely basis.

Inspection

Regular personal inspection of guest rooms, public areas, back of house, the hotel outlets setups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments

Guest Service

Through leadership and example, establish a friendly, courteous, service-orientedaprroach to guests thet is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.

Career Outline

Area General Manager Empire Royal Star Hotels

June 2018 Till present

-750 rooms

-10 food & beverage outlets

-Egyptian lawyers conformance in Hurghada 2018

General Manager ELPHISTONE

– Marsa Alam Feb 2017 – Till March 2018

Significant Accomplishments:

-Improve Trip Advisor Rank from 47 to 27.

-Improving volume of business from average occupancy 15-20% to 80-85%

-Improving average room rate

-Improving relations with Tour Operators

-Improving N.O.P from total losses to 34% on August 2017

-Improving, maintaining & renovating assets ( Hotel infrastructure : generators, swimming pools, Electricity Transformers, Chillers, Kitchen Equipment, sweet water station, sun beds, beach umbrellas, restaurants & Bars, Landscape )

-Upgrading quality of services

-Maintaining ( around Hotel Rooms ) & renovating quality of rooms ( 52 Rooms )

-Increasing guest satisfaction.

-Controlling cost.

-Increasing revenues.

-Following day to day operation.

General Manager Regina-

4 star - Hurghada Nov 2015 – December 2016, 333 Rooms

-Renovation plan

-Business plan, Marketing plan & budget 2016

Cluster (Area Hurghada) General Manager –

The Three Corners For Hotel & Resorts,

Joining the company since Feb 2012 till June 2015 .

Significant Accomplishments:

Promoted to Cluster General Manager since Jan 2014 ( Royal Star – Empire Hotel – Empire Beach & Empire Inn ) till June 2015.

Member of the Executive Committee of Sunny Beach Hotel .

Ranking of Trip Advisor No 6 against Hurghada Hotels ( Royal Star )

Ranking on Holiday Check 9.5 also Zoover ( Royal Star )

Receiving the Traveler’s award 2014 Trip Advisor – Sunny Beach

Receiving the Golden award of Travel Life – Sunny Beach

Ranking of Trip Advisor was 77 in January 2012 - now 20 Sunny Beach

Ranking on Holiday Check in January 2012 77% - now 88% Sunny Beach

Ranking on Zoover January 2012 7.9 - now 8.5 – Sunny Beach

Preparation & Opening a new property ( Royal Star 4*/212 rooms- 5 F&B outlets )

Contracting & adding a Health Club & Spa ( Sunny Beach )

Modification of pools system & saving chemicals

Maximizing revenues & profit

Modification of hotel entrance

Modification of A/C system

Building Hotel Team

Hotel Manager

Laguna Vista 5 Star Balbaa Group – Sharm El Sheikh 561 Rooms

December 2007 – January 2012 working as

Significant Accomplishments:

Achieving budget during the 4 years

Crystal Golden Award

Award of Excellency Thomas Cook

Certified Green Globe Hotel

Certified ISO 14001 2004

3 times Sharm El Shiekh Squash Championship

For 6 month General Manager of Kahramana Hotel – maximizing revenue & maintaining hotel property

Fly Bar Project

General Manager

Swiss Inn Nile Hotel – Cairo

Opening Team

June 2007 – December 2007 working as

Hotel Manager

(in charge) for Three Corners Empire Triton Hotels

– Hurghada, Egypt

May 2005 – June 2007 working

Significant Accomplishments:

Implementing & activating the upgrading hotel plan from (660 room adding 60 rooms, upgrading kitchen to HACCP standers, renovating bars & restaurants, 11 outlets)

Increasing 66 rooms to the hotel capacity

S.O.E preparation for a new property in Sharm El Sheikh (250 Rooms)

Organizing VIP event Models of the World 2005, Miss Belgium 2005, 2006

Maximizing hotel profitability & controlling cost

Handling Tour Operator, Travel Agent & Guest Situations

Centralized Pasty

Hotel Manager

(in charge) for Three Corners El Wekala Golf Resort

– Taba, Egypt

September 2004 – June 2005 working

Opening Team

Significant Accomplishments:

Start up/Opening Team 215 Rooms – 6 Food & Beverage outlets

Recruiting of management & staff

S.O.E preparation & delivery, Budget, FF&E arrangement

Hotel Concept, Set-up & Implementing Policy of T.T.C

Resident Manager

for Three Corners Rihana Resort Hotel

– El Gouna, Egypt

June 2004 – September 2004 working

Duties & Significant Accomplishments:

Handling Hotel operation (433 Rooms, 4 Restaurants, 3 Bars)

Supervising the follow up of guest complains till total guest satisfaction

Coordination of all department for smooth operation

Replacing General Manager during her vacation

Supervising of VIP Event Miss Belgium Beauty 2004

Food & Beverage Director

Accor International Sofitel Taba

– Taba, Egypt

August 2003 – June 2004 working as

Opening Team

Duties & Significant Accomplishments:

Coordinating Payroll Management / Resource allocation

Ensuring that Food & Beverage outlets are managed as independent profit center

Ensuring that each outlet is managed by a Management Team

Monitoring all costs and recommended measures to control them

To establish an integrated cost management

Ensuring that the Department Operational Budget is strictly adhered to

Ensuring that all the outlets and banquet is managed adhere to company and Hotel Policies & Procedures

Implementing of a employee base, with the right mix of Full Time and Part Time employees

Assigning responsibilities and performance check

Representing the Food & Beverage Department on the Hotel's Executive Committee

Monitoring service and Food & Beverage standards in all outlets and banquets

Conduct frequent and thorough inspections together with the Executive Chef of the Food & Beverage operation

Handling guest and employee inquiries and assure follow up

Preparing a yearly marketing plan for all outlets as part of the Annual Marketing Plan

Assist the Outlet management to maximize their revenues and profits

Monitoring and analyzing the activities and trends of competitive restaurants, bars and other hotel's banqueting

Ensuring that all Outlet Management Teams are fully aware of market needs and trends and that their products meet these requirements

Recruiting and selecting and training Food & Beverage Heads of Department and supervisory employees according to the Hotel’s philosophy

Hospitality Regional Master Trainer in Food & Beverage

US Aid / Egyptian Tourism Federation

Cairo Egypt

November 2002 – August 2003 working

Duties & Accomplishments:

Recruiting of candidates for certified hospitality department trainer (CHDT)

Maximize & ensure the involvement of all 4, 3, 2 star hotels in the assigned region

Compile general & specific training needs

Coordinate with EI / AH & LA to qualify, enroll & process CHDT & line level certification candidates

Develop training work plans & budgets for logistics

Oversee the development of tailored training curricula by the CHDT

Schedule training classes & arrange for training facilities within the region

Conduct the train the trainer classes for CHDT candidates & other supervisors

Monitor property trainers as they conduct line level training

Follow up with supervisors & line level also conduct workforce training evaluation assessments

Senior Assistant Food & Beverage Manager

Accor International Sofitel Cataract Aswan

Egypt

March 1998 – November 2002 working as

Duties & Accomplishments:

In charge since May 1999 till leaving date (275 Rooms / 12 restaurants / 123 Staff)

Overall day-to-day responsibilities of Food & Beverage Department

Providing direction, training & development of the Food & Beverage employees

Maintaining quality standers

Managing F&B department to meet company financial objectives

Handling Guest Complain of F&B dept

Handling VIP Guest programs & meals in cooperation with Guest Relations

Team building, creativity & innovation (inaugurating two new outlets)

Promoting sales of outlets

Controlling Expenses in cooperation with the other dept

Functions, Outside Catering, Conferences & Flight Catering

Menu – planning – design - costing & pricing

Sales & Catering Supervisor / Food & Beverage Manager

Kuwait Aviation Service Company, Kuwait

August 1993 – March 1998 working

Duties & Accomplishments:

Handling party service for H.H the Prince & H.H Crown Prince of Kuwait

Official Delegation such as Crown Emperor of Japan, HH Prince Charles, Crown Prince of England, President George Bush, Former President Mr. Bill Clinton and around 65 other Official delegations

Handling GCC (Golf Countries Conference) 1997 in Kuwait

Outside catering section (council of ministers, VIP, VVIP Parties. National assembly)

VVIP Lounge along with 5 Airport restaurants, Menu Planning & Cost Control

Kuwait International Airport hotel along with Food & Beverage Operations

Handling other functions, but not limited to, as: P.O.W’S sessions, Elections for

National Assembly & Municipality

Menu planning & implementing for Presidential Dinner and Flights

Food & Beverage Manager

Bayan Palace Branch Kuwait Hotels Co.,

Kuwait

December 1991 – July 1993 working

Duties & Accomplishments:

All Banquets, Conferences & Meetings for HH the Emir of Kuwait

All Banquets, Conferences & Meetings for H.H The Crown Prince of Kuwait

All outside Catering for the Bayan Palace

All Formal Parties in the Palace

All Apartments (148)

Managing and training of all 75 staff of Food & Beverage (Kitchen & Service)

All house guests accommodated in the Palace

All pantries (35)

Boat Manager

Accor International

Scarabee Floating Restaurant, Cairo

October 1990 – December 1991 working

Previous Assignments

January 1988 – October 1990

Kuwait Food Co., Dubai United Arab Emirates

Tikka Chain Manager

January 1985 – May 1987

Swiss Air, Cairo Egypt

Restaurant Captain

February 1983 – January 1985

Swiss Nova Park Green Pyramids Hotel, Cairo Egypt

Waiter

January 1982 – February 1983

Oberoi Int. Nile Pharaoh Cruise, Cairo Egypt

Waiter

Education

MBA (Master Business Administration) Operation Management –

2017 -TELEDO University

September 1983 – May 1987 Helawn University Cairo Egypt

Hotel Management

September 1981 – May 1983 Helawn University, Cairo Egypt

Food & Beverage

●Key Skills and Strengths

●Reliable, hard-working and highly organized individual with a can do attitude to work; self-motivated.

●Enthusiastic about learning new skills and fast learner

●Excellent communication and interpersonal skills and phone manners

●Friendly and easy going personality with a positive outlook

Ability to perform effectively under pressure; pay attention to details

●Technical Skills

●Excellent knowledge property Fidelio and GDS systems

●Full understanding of transient and group sales process

●Strong knowledge of revenue management concepts and processes

●PC proficient (Windows, Microsoft Office Package (word, excel, outlook)

●Interpersonal Skills

●Demonstrates self-confidence, energy and enthusiasm

●Manages group or interpersonal conflict situations effectively

●Understands how to manage a culturally divers work environment

●Uses problem solving methodology for decision making and follow up

●Has personal integrity, manages time well, highly visible in areas of responsibility

●Understands how to evaluate business trends and modify strategies to improve revenue opportunities

●Actively the quality process in areas of customer service and associate satisfaction

●Motivates and provides a work environment in which associates are productive

●

Computer Skills

Operating Systems

Windows

Applications

MS Word, MS Excel, PowerPoint, Internet Explorer, Fidelio, Lotus Note

Languages

Arabic: Mother tongue

English: Fluent

French: Good

Extra Curricular Activities

-MBA (Master Business Administration –Operation Management

TELEDO University

-ASSET Management

TELEDO University

Guest Service Satisfaction

TElELDO University

- lausanne university

Lausanne Faculty of Egypt 2010

Passion for the Customer

Employee Motivation

Resort Management

Certified Hospitality Regional Food & Beverage Master Trainer

American Hotel & Lodging Educational Institute

HACCP (Hazards Analysis & Critical Control Points)

Academy of Accor

Train the trainer

Butchery, Pastry and Saucier Training

Safir Hotels

Front Office Skills

Green Pyramids Hotel

Swiss Nova Park Kitchen & Stores

Pullman Nile Cruise

Food and Beverage Cost Controller

I.C.S

Sales promotion

M.H.I.

Delegation and Controlling

Conrad Cairo

Managerial and Leader ship

Presentation Skills

Personal Details

Date of Birth: 28 November 1964

Nationality: Egyptian

Marital Status: Married

References available upon request.

THANK YOU

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