Mohammad Ali Moghal Ph: 571-***-****

Business Systems Analyst Email: adkd8z@r.postjobfree.com

PROFESSIONAL SUMMARY:

Skilled IT Business Analyst/Business Systems Analyst on multiple IT systems with Eight years of extensive experience in Retail/Corporate Banking, Pharmaceuticals, Insurance and HealthCare Industries for Business Process Design/Re-engineering/Modeling, and Web based Application Development.

Highly experienced in designing and developing Use Cases, Activity Diagrams, Process Flow Diagrams, Data Flow Diagrams, Sequence Diagrams, and Wireframes using Visio, assessing business processes and requirements.

Strong functional implementation experience with Workday HCM modules and developed custom technical solutions to enhance business processes.

Experienced in managing projects throughout the SDLC in Waterfall, Agile, and Hybrid frameworks.

Proficient in conducting JAD sessions, Focus Groups, Brain Storming and user interviews as a facilitator to gather requirements

Exceptional interpersonal, problem solving and analytical skills coupled with excellent organizational and communication skills.

Experience in Implementation of Workday HCM implementation including Benefits, Payroll, Compensation Management, Absence and Time Off, Time Tracking and Recruiting /Talent Management, migration.

Liaised with developers, business users and control teams for requirement implementation, reconciliation delivery and timely escalation of issues to avoid delays and facilitated other project activities.

Equipped with strong analytical and problem solving skills.

Excellent presentation and interpersonal skills with an ability to work with employees at all levels.

TECHNICAL SKILLS:

Design & Web Publishing Tools

MS Office Suite: Word, Excel, PowerPoint, Outlook, and MS Visio

Methodologies

Waterfall, Agile and Hybrid Framework

Workday Skills

Workday HCM, Recruitment, Custom Reports, Integrations, Data conversions, Workday Report Writer and Core Connectors, Workday Core HR, Security, PICOF, PECI, Cloud-connectors, EIB.

Document Processing

Web services, MS-Excel, MS-Access, MS Outlook, MS Power-point

Bug tracking tools

Mercury/HP Quality, JIRA.

PROFESSIONAL EXPERIENCE:

Jamaica Hospital Medical Center - Queens, New York Feb 2020 – Present

Workday Functional Analyst

Supported the configuration, implementation and maintenance of Workday suite of HCM application. Workday functional configuration with HR business knowledge and IT processes and worked in partnership with the business process owners, functional SMEs, super-users and end-users in deployment of Workday solutions.

Responsibilities:

Worked in the functional areas of human capital management, finance, procurement, workday admin, security admin, change management and technical management.

Worked with the various business stakeholders in the support and implementation of Workday HCM, Compensation and Recruiting models.

Facilitated the process of configuration changes within HCM, Compensation and Recruiting.

Respond to business requirement questions and basic navigation within the application.

Demonstrated understanding of system design and functionality by being able to identify potential issues and offer creative solutions and alternatives.

Communicated status updates and risk assessments to the management team.

Managed concurrent and complex people technology projects, including new people team implementations, evaluations and vendor releases for the successful implementation and adoption of new feature functionality.

Worked with Medical benefits team to design, configure and manage Open Enrollment processes in Workday.

Provided functional support for additional configuration changes as required by the benefits team.

Leveraged deep understanding of Workday’s Advanced Compensation module to identify areas to improve the compensation process.

Evaluated Workday issues and enhancement requests to determine business insight, validity, level of effort and prioritization for potential road map delivery.

Determined if repeated issues, errors or training questions require changes to our Workday configuration or environment.

Partnered with People Operations and other business leaders to meet evolving business requirements and lead enhancement opportunities, gather requirements, design, develop and implement system solutions improving the employee experience.

Foster ongoing Workday relationships – relevant memberships and engagement in Workday Community, User Groups and Conferences.

Developed Workday customer partnerships creating a network of resources for reference points and knowledge exchange in understanding implementation strategies and usage adoption models for Workday’s product suite.

Worked with other team members on production support questions, issue resolution, diagnosing complex problems and providing high levels of customer service to the People Operations community.

Reviewed and management of related Workday weekly updates and bi-annual release cycles; adhere to Workday best practices.

Maintained working functional knowledge across all People Operations systems across multiple function areas and teams, driving community collaboration and a commitment to a great support service experience.

Provided implementation support through transition to ongoing operations, including support of user acceptance testing, management of end-to-end issue resolution cycle and partnered leader in change management and user adoption plans.

Performed configuration, setup, develop test plans, and execute on delivering new Workday business processes and configuration updates.

Provident Financial Services Inc - Jersey City, NJ Apr 2019 – Jan 2020

Mortgage Business Analyst (Commercial Lending)

Reporting to the Commercial Lending Product Managers and collaborated with the Development and Product Management teams on product requirements, design, documentation, and risk mitigation strategies. Participated in business case development, market research, and competitive intelligence analysis. Developed business requirements and collaborate in the translation of business requirements into technical requirements. Defined system and functional requirements.

Responsibilities:

Participated in version upgrade analysis (Commercial Lending System) and end user requirements gathering.

Prepared various project artifacts such as Swim Lane Diagram, Use Cases, Process Flow Diagram and Data Mapping Spreadsheet.

Involved in gathering the requirement with the SMEs to get the maximum information about the work-stream including Commercial Mortgage Servicing, Loan Monitoring and Asset Management.

Used MS Excel and MS Word to create a field-to-field data map that was used as a main specification document for the conversion program.

Developed Traceability matrix for maintaining/updating system requirements using MS Excel.

Prepared Test Plan & Test Scripts, and participated User Acceptance Testing.

Utilized Commercial Lending banking application and was responsible for the design and process flow of the system.

Developed high quality documentation including BRD, Use Cases, SRS, Report Specifications, BPM, Test Plans and User Guides.

Worked on JIRA for bug status tracking and maintained and created status reports for the application.

Assisted with Regression Testing, Functional Testing, Stress Testing, Performance Testing, User Interface Testing, User Acceptance and System Testing.

Designed the business requirement collection approach based on the project scope and SDLC Methodology.

State Farm Insurance, Bloomington, IL

IT Business Analyst Jan 2018 – Mar 2019

As an IT Business Analyst, I was involved in multiple projects working on Property and Casualty products including Auto, Homeowners, Umbrella Liability, Windstorm, Flood Insurance, etc. During my time, I was involved in projects focusing on several enhancements to existing systems and products.

Responsibilities:

Researched the existing/AS-IS business process and analyzed the TO-BE process

Interacted with stakeholders to get a better understanding of client business process and gathered business requirements and documented them in Business Requirement Document (BRDs), Functional Requirement Document and User Requirement Document

Followed the UML methodology to generate Activity Diagrams, Sequence Diagrams, Class Diagrams and Collaboration Diagrams

Developed Future State Process Diagrams to show how the system will work once the new process is implemented

Coordinated between Business Users and Developers to design Functional requirement

Performed Gap analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap

Developed Test Scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or project knowledge. Tested the application and reported the bugs to the development team.

InsWeb Inc., Sacramento, CA

Business Systems Analyst (WFH in Chicago, IL) Aug 2016 – Dec 2017

InsWeb Corporation connects consumers with multiple providers via a proprietary online technology platform. Customers receive price quotes for the various insurance products they choose and are contacted by outside insurance agents and/or companies to continue the purchasing process. I was involved in projects implemented to enhance the consumer-facing insurance quote system and a lead generating site as a marketing source for insurance agents.

Responsibilities:

Researched the existing/AS-IS business process

Interacted with stakeholders to get a better understanding of client business process and gathered business requirements and documented them in Business Requirement Document (BRDs), Functional Requirement Document and User Requirement Document

Supported full traceability among all artifacts throughout the software development life cycle.

Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SMEs (Subject Matter Experts) and Managers of various Business Units.

Worked on Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close) and extensively used Quality Center (QC) for Requirements Traceability Matrix (RTM).

Tracked bugs and documented defects using HP QUALITY CENTER (QC) and communicated them to the QA and Development Team.

Facilitated the UAT and test strategies with developers and testers and performed manual front-end testing to check all the functionalities incorporated with the different modules.

Cardinal Bank, Tysons, VA

Business Analyst II June 2015 – Jul 2016

The scope of the project was to develop and implement a modern web system that would support real-time Internet banking and brokerage transactions, and streamline business processes.

Responsibilities:

Conducted detailed analysis of business requirements and design of the high level modules including creating functional artifacts, screen mockups of GUI and other supporting documents.

Created Use Case Models, Analysis Models, Design Models, Implementation Models, authored Use Cases, Use Case Diagrams, Behavior Diagrams (sequence diagrams, activity diagrams) based on UML methodology using MS Visio.

Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them accordingly.

Conducted presentations on the progress of the project after every phase of SDLC.

Held regular meetings the business user groups, system architects, developers, database developers, quality testers, during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand and provided current project status updates.

Coordinated with the Testing Team in building the test cases and approving them as needed.

Facilitated UAT and test strategies with developers and testers and performed manual front-end testing to check all the functionalities incorporated with the different modules.

Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)

The Finish Line Inc., Indianapolis, IN

Business Analyst Feb 2014 – May 2015

Finish Line Inc operates an ecommerce retail website. The transactional database driven ecommerce website is supported by an ERP system with a SQL Server back-end. The ERP system ties together different aspects of the website including inventory management, customer accounts, shopping cart, credit card processing and other ecommerce functionalities. The task of this project was also to build a central repository of historic data warehouse that could support the various reporting and information needs. Data was spread out in multiple and diverse sources in databases located in different regions.

Responsibilities:

Responsible for gathering user requirements and specifications for designing a back office system and documenting the same.

Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.

Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using MS Visio.

Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.

Understand the As Is system and develop the To Be system concept and also prepare the System Process diagrams.

Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap

Collaborated on creation of documents such as the Vision, business requirements (BR) and Functional Artifacts (FRD, UC, Workflow diagrams, Wireframes/Screen mockups, etc.)

Newark Community Centers, Inc. Newark, NJ

Jr. Business Analyst June 13 – Jan 2014

The project dealt with enhancements to the Healthcare Payment EDI transaction set to generate a payer level containing payer specific information with electronic payments and statements.

Responsibilities:

Participated in the development of written, detailed business requirements, interviewed clients and defined the Functional and non-Functional requirements.

Developed and documented the business processes associated with the change from paper billing and the ongoing policies and procedures related to EDI billing.

Represented the organization in client meetings, document meeting outcomes, and coordinated all internal and external follow-ups to close issues in support of the project requirements.

Coordinated between test team, development and business team in clarifying the functionality issues and requirement specification.

Worked on the Test Cases and Test Plans for two other simultaneous works assigned.

Identified and worked on various dimensions for reporting.

Worked with business users and technical team to monitor the deployment of the application.

EDUCATION QUALIFICATIONS:

Bachelors of Science in Information Systems (Cyber Security Engineering)

George Mason University

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