Manager Service
Resume:
RICARDO LOPEZ GUIRIGAY
Mobile Number: 091*-***-****
Telephone No. Office: 8159-7320
Email Address: adkd8m@r.postjobfree.com
POSITION APPLIED : SERVICE ADMIN AND WARRANTY PROCESSOR
PERSONAL HISTORY: Permanent Address : 654 Roxas St., Padada Davao
Sur, Philippines.
: City Address : #25 Atis St., Golden Acres Subd., Las Piñas
City
: Place of Birth : Digos, Davao del Sur, Philippines.
: Date of Birth : April 03, 1968.
: Civil Status : Married
: Citizenship : Filipino
: Religion : Roman Catholic
: Weight : 120 lbs
: Height : 5’3’’
: Sex : Male
EDUCATIONAL ATTAINMENT:
: Elementary : PadadaCentralElementary School
Padada, Davaodel Sur, Philippines
1975 – 1981 (completed)
: Secondary : Saint Michael School of Padada
Padada, Davaodel Sur, Philippines
1981-1985 (graduated)
: College : University of Mindanao
Davao City, Philippines
1985-1989 (graduated)
: Course : Bachelor of Science in Mechanical
Engineering
SPECIAL TRAINING/SKILLS: : Engine mechanical troubleshooting
&repair
: Electrical wiring connections, diagram &
repair
: Airconditioning troubleshooting & repair
: Under chassis troubleshooting & repair
: Estimator-vehicular accident (Body,
Painting and Mechanical).
:Warranty/inspector and evaluator of
vehicle within warranty period.
Warranty Supervisor (Accessories Product)
: Insurance Marketing/ Coordinator.
DRIVING SKILL: :Driving Skill (with valid professional drivers code 1,2 and 3.
LANGUAGE/DIALECTS SPOKEN: English
Tagalog
Visayan
WORK EXPERIENCES:
Company : Subaru Alabang
Position : Warranty Processor
Period : May 25, 2018 up to present
Job Description . Handle warranty claim for customer under warranty period
of coverage within 3 years or 100,000 kms. whichever
comes first and now we offer extended warranty good for 5 years warranty coverage.
Handle customer complaint under warranty period.
Evaluate and create Technical Report of defective product by using Power Point.
Attached all vehicle information such as photo of the vehicle of all sides and attached photo for defective part including video of damaged parts.
Submit Detailed Technical Report by using Power Point and attached all vehicle information such as picture of front view of vehicle, rear view, side view, engine room, VIN plate and mileage of vehicle for the purpose to see if the vehicle without modification of their unit.
Submit Technical Report to Subaru Plant for the approval of my warranty presentation by using Power Point.
Make a warranty tag for all replaced parts and stored at the storage room for audit purposes.
Prepare daily, weekly and monthly report for the warranty claimed parts, recall parts and normal parts.
Company : Toyomisu, Inc.
Position : Warranty Supervisor
Period : August 1, 2016 up May 24, 2018
Job Description . Handle warranty claim entire Philippines -
Mitsubishi, Chevrolet, Ssangyong, Toyota, Isuzu, Mazda and ETC.
Evaluate PIR (Product Information Report / QR (Quality Report) if products are considering under warranty claim.
Provide actual training of the technician for the proper handling and burn test of the accessories product before dispatching to the different Plant Manufacturer.
Reply email to the different Car dealers concerning of their customer’s under warranty claim.
Visit to the car dealers for appointment of their client to check the actual concerned of the damaged parts.
Get the basic necessary requirements for the inspection report for the plant manufacturer.
Preparing weekly and monthly report for the summary of all warranty claim.
Company : Juno Cars Inc. ( Chevrolet Carmona Branch )
Position : Service Advisor/ Brp(Body and Paint Marketing Officer)
Period : March 7, 2007 to August 30, 2016
Job Description :
Service appointments, obtains customer and
vehicle data prior to arrival when possible.
Greets customers upon arrival to the reception area in a timely,friendly manner and obtain vehicle information.
Writes up customers vehicle problem accurately and
clearly on repair order.
Diagnose the problem or test drives the vehicles with customers as needed to confirm the problem or refers to the test technician.
Refers to service history, inspect vehicle and recommends
additional needed services.
Monitoring work in progress while vehicle repairing.
Call up customers for any additional parts recommendation while repairing.
Explanation the cost of repair job was done from the mechanic.
Quality check up if the vehicle is completely clean prior upon release.
Releasing of vehicle and inform to the customer for the used parts returned to their vehicle
Follow up call after 3 days to consult the customer if the work job was done by the mechanic is completely satisfactory.
Company : Global Auto Tech of Davao, Inc.
Position : Marketing Officer
Period : May 02, 2001 to February 15, 2007
Job Description :
Preparing marketing plan for the day.
Write down itinerary activities to be visited for prospective clients.
Visit to insurance and corporate company and
deliver accreditation letter and discuss company profile.
Promote monthly sales quota by planning any
commercial advertisement to convince clients
regarding the repair satisfaction.
Telemarketing to prospective clients and inform the promo
packages to avail big discount.
To generate more sales for companies benefits.
Company : Toyota Davao City, Inc.
Position : Service Advisor
Period : May 16, 1995 to April 20, 2001
Job Description :
Perform seven steps of Service Advisor.
Schedule service appointments obtains customer and
vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtain
vehicle information.
Writes up customers vehicle problem accurately and
clearly on repair order.
Test drives the vehicles with customers as needed to
confirm the problem or refers to the test technician.
: Refers to service history, inspect vehicle and recommends
additional needed services.
Advises to customers on the care of their car and the
value of maintaining their vehicle in accordance with
manufacturer’s specification.
Monitoring work in progress while repairing.
Explanation the cost of repair job was done.
Releasing of vehicle and double check if the vehicle is
completely clean for customer satisfaction purposes.
Post servicing follow up call.
Company : Southern Motors of Davao, Inc.
Position : Shop Service Receptionist
Period : March 16, 1993 to February 15, 1995
Job Description :
Meet and greets service customers taking services.
Perform check listing of vehicle and personal belongings.
Preparing repair order and list down all job needed.
troubleshoot the problem and give advises to the
customer and get his historical data for the previous repair.
Advice customers of estimated service and repair cost
an review details of service/repair invoice with customer
to gain their understanding of all services provided.
Determine progress of repair/service orders and inform customers accordingly.
Establish long term positive relationship with customers.
Company : Aboitiz Shipping Corporation
Position : Warehouseman
Period : December 26, 1990 to February 28,1993
Job Description :
Plans and maintain an efficient warehouse operations.
Ensures to check and evaluate all stock incoming and
outgoing upon delivery of items.
Organizes and manages incoming and outgoing shipping
activities to insure accuracy, completeness and condition of items.
Develops and recommends implementation of policies
warehousing procedures.
Inventory of items on actual stock on hand.
Preparing monthly report.
CHARACTER REFERENCES :
Mr. Daniel Dela Rosa
Operstion Manager
Aboitiz Shipping Corporation
Tel No.(082-***-*****
Mr. Randy Zaragosa
Service Manager
Toyota Davao City, Inc.
Tel. No. (082-***-****
Mr. Danilo Amen Amen
Operation Manager
Global Auto Tech. Of Davao City, Inc.
Tel. No. (082-***-****
Mr. Restituto U. Untal
Service In-Charge
Southern Motors of Davao, Inc.
Tel. No. (082-***-****
Ms. Rochele Pantaleon
HRAD Supervisor
Juno Cars Inc.
Chevrolet Carmona Branch
Tel. No. (02)584-4136
Mr. Dandy Cervantes
Aftersales Manager
Toyomisu, Inc.
Cell#091*-*******
Ms. Angie Franciso
Subaru Alabang
Service Manager
Tel. No. 8519-7320
Contact this candidate