Student Services Advisor
Resume:
Objective:
Doha Osama Mahir
Email: *******@*****.***
Seeking a new challenge in a well-known and expanding organization where my skills and expertise can be beneficial for my future team mates. I'm currently looking for a full-time position in an environment that offers a greater challenge, increased benefits, and the opportunity to help the company advance efficiently and productively.
AREAS OF EXPERTISE
● Marketing/ Public Relations ● Communications/Media ● Data Entry
● Departmental Support
● Organization
● Engage Children with Learning
● Work Ethic
● Event Coordination
● Management
Languages: English, Arabic
Educational and Training Qualification:
Bachelor Degree of Communications in Corporate Communications – December 2015
Infrastructure University Kuala Lumpur (Malaysia)
Working Experience:
Company: University of Aberdeen Qatar
Job Position: Student Services Advisor
Duration: November 2018 – Till date
Duties:
To support and guide students in the use of self-help materials.
Complete allocated work tasks in accordance with defined timeframes
Take responsibility for own professional development by active participation in one-to-one meetings,
Learn and comply with relevant College regulations, legislations, ethical requirements and undertake all aspects accordingly.
Create, update and maintain customer data,
Record all communications with students and stakeholders in the appropriate systems and provide reports for Student Services Manager as required.
Maintain accurate and up-to-date records and statistics as required by Student Services Manager and/or other College staff.
Hold personal accountability in avoiding action that could threaten the health or safety of yourself, other employees, students or members of the public.
Hold personal accountability to ensure a continual focus on enhancing the student experience through actions, words and behaviour.
Company: Qatar Airways
Job Position: Customer Service Agent
Duration: October 2016 – August 2018
Duties:
Verify passenger's travel documentation
Give assistance with enquiries related to Qatar Airways boarding formalities
Advice on best practices to follow regarding bookings and self-check-in methods
Analyze and report on customer satisfaction feedback surveys
Advise customers about different options available within the Qatar Airways Brand
Company: Karwa Integrated Solutions & Services Job Position: Customer Service Representative Duration: May 2016 – July 2016
Duties:
Interacted professionally with staff members and customers.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds.
Company: Aspire Zone Foundation
Job Position/Title: Marketing & Communications Intern
Duration: March 2015 – June 2015
Duties:
Create company literature and other forms of communication.
Create marketing and promotional materials, both print and electronic.
Work with advertisers for timely and useable ad submissions, Copyedit, proofread, and revise communications.
Develop marketing communications campaigns.
Create thought leadership materials.
Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.
Identify, develop and execute communications strategy for key media contacts and customer references
Company: IUKL
Job Position/Title: Event Coordinator
Duration: January 2013 – November 2015
Duties:
Coordinate details of events such as cultural night event, graduation ceremony and charity events.
Calculate budgets and ensure they are adhered to.
Select chefs or catering companies to prepare food for event.
Visit venue to plan layout of seating and decorations.
Schedule speakers, vendors, and participants.
Coordinate and monitor event timelines and ensure deadlines are met.
Initiates, coordinates and/or participates in all efforts to publicize event.
Assign design promotional materials.
Prepare presentations.
Develop and oversee fundraising events.
Negotiate and secure event space.
Work with printer and designer to develop event invitations.
Create invitee list.
Send out invitation
REFERENCES:
1.Nasser Al-Hajri- Director of Marketing & Communications
Aspire Zone Foundation
2.Tommy Daly – Student Services Manager
University of Aberdeen Qatar
*****.****@***-********.***.**
Contact this candidate