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OBJECTIVE

Talented business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands.

SKILL

1.Business operations

2.Business development

3.Business planning

4.Customer relations

5.Negotiations

6.Effective leader

7.Punctual

8.Employee scheduling

9.Conflict resolution

10.Deligation

MELISA MCKENZIE

adkcrd@r.postjobfree.com 931-***-****

848 GLENDALE DR CLARKSVILLE, TN 37043

EXPERIENCE

OWNER • DOUBLESPAN FRESH CLEANING • FEBUARY 2017 – PRESENT

Trained and developed 5-10 team members throughout a four-year business history, also provided outstanding coaching to the team which boosted efficiency throughout the company.

Observed all safety protocols and procedures to avoid injuries and accidents during each shift.

Implemented new cleaning processes and team strategies to reduce necessary man hours by 15 hours per week.

Maintained optimal supply levels to meet daily and special cleaning needs.

Adhered to all heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.

SERVER • CARRABBAS • DECEMBER 2013 – FEBUARY 2017

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Checked identification to enforce age requirement for alcoholic beverages.

Monitored guests for intoxication and immediately reported concerns to management.

Trained incoming staff on restaurants practices, cultures and procedures to maximize job satisfaction and productivity.

Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

FORKLIFT DRIVER • TRANE • JUNE 2012 – NOVEMBER 2013

Unloaded and loaded items from conveyors, machines, and pallets.

Maintained an organized work area by cleaning and removing hazards.

Supported current production needs by moving items between equipment, conveyors and staging areas.

Used hand trucks, forklifts and scissor lifts to complete task and transport items.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

CORRECTIONAL OFFICER • MTRC • JUNE 2000 – AUGUST 2001

Made rounds at specified intervals and conducted head counts and roll calls.

Investigated attempted escapes and conducted searches for escaped inmates.

Searched building and grounds, living quarters and work areas for contraband.

Directed activities of inmate crews working on maintenance, operations, farming and construction projects.

Escorted inmates to and from court, hospitals and other medical appointments.

CSR • CONVERGYS • JANUARY 1999 – APRIL 2000

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

Identify the cell phone problem and fixing the issue.

Running cell phone test assessing functionality

Maintaining repair records

EDUCATION

GED • JUNE 1998 • CHEATHAM COUNTY

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