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Phone: 079**-****** E-Mail: adkcmp@r.postjobfree.com

PROFILE

Experienced manager with a demonstrated history of working in customer-focused organisations. Passionate about leading, developing and motivating teams to deliver outstanding customer service. Strong communicator with ability to innovate and achieve commercial targets consistently.

EXPERIENCE

Assistant Manager, Cote Brassiere December 2017 - Present

● Management of fifty employees.

● Passionate about creating the best possible environment for customers and staff.

● Recruitment and interviewing new employees.

● Development and training of junior employees.

● Design and approval of employee scheduling.

● Cash handling and oversight of daily accounting and profit forecasts.

● Design and coordination of client occasions and staff team building events. Assistant Manager, Villagio Restaurants March 2017 – December 2017

● Management of twenty employees.

● Development and training of junior employees.

● Design and approval of employee scheduling.

● Oversight of daily accounting and profit forecasts.

● Health and Safety executive.

● Responsible for stock checking and deliveries.

Stylist, Whistles April 2016 – March 2017

● Customer-focused role driving loyalty and sales through outstanding and personalised service.

● Utilise customer, local market and competitor knowledge to drive footfall, loyalty and engagement.

● Oversight of daily accounting and profit forecasts.

● Inventory management.

● Met monthly sales target consistently.

Supervisor, Villagio Restaurants June 2013 – August 2015

● Supervisor to twenty employees.

● Training, motivating and development of the team.

● Accountable for Health, safety, and food hygiene requirements.

● Exceeded customer expectations at all times while navigating any difficult situations sensitively. Training Manager, Nando’s Restaurant June 2007 – September 2011

● Trained and developed restaurant personnel on:

Health, safety and hygiene

The benefits of excellent customer service

Laws and licensing

Preparation and delivery of food

● Delivered weekly staff meetings.

EDUCATION

BA. (Hons) Fashion Promotion and Marketing September 2013 – June 2016 University of Creative Arts Grade: 2:1

B.Sc Health Psychology (credits transferred to UCA) September 2012 – June 2013 University of Bedfordshire

A-Levels September 2011– June 2012

Psychology and Sociology

SKILLSET

● Experience in training and development of new recruits

● Proficient in MS Office (Excel, Word, and PowerPoint)

● Health and Safety certified

● First aid certified

● Experienced writer for press releases and research proposals

● Proficient in Adobe Lightroom and Adobe Photoshop

● Experienced web design

Contact this candidate