Marieta Ignacio

**** ****** ******

San Jose, California 95118

408-***-****

408-***-****

adkcl7@r.postjobfree.com

To attain a full time position in Customer Service/General Office with the opportunity to utilize and refine my skills, work experience and training Education

San Jose City College: Dental Assistant: Graduated with a license Pharmacy Technician: Graduated with a license

Medical Assistant/Front office: Graduated with a certificate Work Experience

Wal-Mart: September 2017 – Present

Baker/Cake Decorator:Responsible for opening the Bakery early in the morning, bake all the bread, strudels, cookies and donuts. Decorate cupcakes and cakes, I assist the Co-Manager with projects and responsible in cleaning the whole Bakery Department. Public Storage: May 2017 – September 2017

Relief Manager:Customer Service, Responsible for selling merchandises, showing/ discussing spaces to customers which fit their moving needs, going over the lease & renting agreements. Making sure spaces are properly vacated and all the payments are collected. Cleaning the spaces after vacated, running daily lock check reports, Checking each space for break-ins, making calls to customers for late payments/before going to auctions. Traveling to different stores/locations/District to assist a property Manager.

daily lock check reports, Counting petty cash in the morning and running an "end of the day" report, making daily bank deposits and following up with email/phone reservations. Santa Clara County: June 2012 - 2015

Office Specialist II/Patient Business Services:Furnishing public, departments and agencies with information by searching for and abstracting technical data Composing routine letters to Attorney, Department of Revenue, Medi Care, Valley Health Care and Medical using Word 2007

Exercising considerable judgment, discretion and interpretive ability in determining the needs of the patients under supervision of Supervisors

Extracting technical and statistical data for entry into computer system; performing research to complete input as needed

Preparing a variety of correspondence, form, legal documents, reports and specifications Updating patient’s files by searching into the system using Alpha and numeric Assisting the department lead with simple tasks such as copying and/or scanning record of time worked, overtime, leaves, absences and faxing billing records to Attorney offices Proficient in applications/systems such as 3M, Health Link and EDM; verified, revised and corrected legal documents on paper and in the computer

Operating a variety of standard office machines; performs simple equipment troubleshooting and maintenance

Knowledgeable of basic office practices and procedures, including filing systems, reference sources and operation of standard office machines

Customer services principles, including the handling of irate and distressed patients direct and indirect Computer applications such as Word processing, spreadsheet and/or database General English usage including style/format, grammar, punctuation, and spelling; Basic mathematics for simple calculations

Telephone procedures and etiquette, responding to phone messages from Law firm and mail correspondents

Distributing incoming mail to various departments and preparing outgoing mail Posting checks and delivering them to Cash unit and occasionally delivering high amount of payments to Cashier department, scanning payments into EDM system Assisting other departments such as Document Control Unit, Mail Room and Registrar of Voters Generating letters to Law firm, Medicare, Medical, Valley Health Care, Department of Revenue and to patients

Calculating charges and faxing invoices and other correspondence Responding to emails in regards to billing records to be picked up Assisting Lead and Supervisors with projects

Scanning billing records, lien, subrogation and payments into EDM program Updating patient's information such as their current addresses by entering their Medical record numbers into InVision program

Creating new folders for patients' who don't have Medical record numbers Scanning Medical records, generic folders and regular folders Processing RANS using Excel

Ability to be discreet with all confidential information Accurate and attentive to detail

Excellent communication abilities (verbal and written) Strong typing and computer application skills

Able to operate switchboard phone with 10 lines, PC, copier, electronic mail opener and other basic business machines

Ability to assist and support others as needed and basic understanding of human resource functions preferred

Sunnyvale Professional Center: April 2011 – November 2011 Dental Receptionist/Data Entry:Filed patient’s folders according to patients' last names, organize insurance card information process expense reports complete miscellaneous administrative duties for the Doctor review applications for completeness, identifies red flags process insurance applications & verify eligibility confirm start dates for candidates assist in various projects as assigned filed doctor's daily notes in appropriate order by color coded and forwarded to appropriate doctors via mail or by fax; utilized manual or automated locator systems to research, locate, and retrieve dental records for appointments; prepared and prints x-rays comparisons for scheduled appointments Prepared Operatory Rooms and set up x-ray charts for the dentist for surgical procedures; scanned original x-ray films into computer database/dataCon; retrieved and transmitted x-ray images for dentist conference purposes; took down and re-files x-rays from x-ray reading board Wrote down dictation, transcription, and image management system and made calls for service according to departmental procedures; generated work-lists for the dentist for the purpose of dictating requisitions and conferences

Assembled dental records into proper order and sections according to departmental instruction or procedures

Maintained computerized logging and tracking systems, such as release of information requests Released appropriate patient information according to current applicable State and Federal regulations written procedures and individual level of training Sought supervision or consultation from the doctor when uncertain prepared a variety of correspondence such as forms, documents, reports, articles, technical specifications, memorandum, resolutions; oriented or guided patients after and before procedures, and answered inquiries about routine policies and procedures

Coordinated retrieval of charts from outside storage and retrieval sources Purged inactive charts to send to storage, operated a variety of office equipment such as computer terminals, calculator, fax, copier, patient information and image management systems, and other modern dental office machines, and performed routine operations such as ten-key calculator paper, changing toner cartridges, and printer ribbons

Performed related work as required. Responsible for maintenance of equipment and troubleshooting on a daily basis

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