GLENDA RODRIGUES

Calgary, AB 587-***-**** adkckf@r.postjobfree.com

https://www.linkedin.com/in/glenda-rodrigues-84444347/

RECEPTIONIST – TELUS HEALTH

CAREER SUMMARY

Proactive and customer-focused administrative professional with strong active listening and problem-solving skills and the ability to work in a fast-paced, people-centred environment. Well known for multi-tasking, communication skills and ability to handle a high-volume workload

Description:

HIGHLIGHTS OF SKILLS

Excellent customer service experience

Ability to take initiative, remain calm and use empathy in stressful situations

Fluent in English and excellent knowledge of the English language, both written and oral

Maintain customer confidentiality, privacy, and security and managing client records in a professional manner with strong listening and problem-solving skills

Strong in MS Windows (Word, Internet and Email/Excel through client correspondence, compiling data and statistics, good typing and proficient keyboarding skills

Efficient and courteous when answering telephone calls, greeting front desk visitors, assisting them and addressing their concerns with respect and dignity

Able to meet deadlines, take on responsibilities assigned

Strong leadership, organizational skills, communication (verbal and written) skills, willing to help others, assist in customer queries

Able to work independently and as a team

Detail-oriented, organized and accurate

WORK EXPERIENCE

Administrative Support, Student Records Jul-Dec 2020

Calgary Catholic School District, Calgary, AB

Streamline student filing systems records for easy storage and retrieval

Maintain and manage records for students from Kindergarten to High School with minimal supervision

Demonstrate flexibility in adapting to last-minute changes

Office Administration Assistant Jan-Mar 2020

Calgary Immigrant Women’s Association (Practicum), Calgary, AB

Re-organized and improved the filing system of about 400+documents by client profiles for easy access to files using effective time management and organizational skills

Managed effectively approximately 15-20 calls a day, using professional and clear enunciation phone etiquette redirecting them to the appropriate department, managing appointments

Supported and multitasked providing respite to 4 receptionist positions on 4 different floors within the office and professionally managed front desk visitors concerns

Ad-hoc administrative functions like photocopying, scanning, printing, data entry, updating office lists, ordering office supplies

Special Education Assistant Apr-Sep 2019

Calgary Catholic School District

Coached 1-7 children daily by guiding them to make correct and desired learning choices

Created rapport with children and collaborated with homeroom teachers, parents to help children gain the confidence to engage in learning activities

Compiled information using simple observation child assessment techniques, support procedures as advised by homeroom teachers on children’s behavior, presented this feedback to homeroom teachers to help the students reach their goals

Encouraged students to develop and maintain positive interactions

Career Sabbatical 2001-2010

Assisted in children’s school activities like ‘Around the World School Day by organizing cultural homemade food items and activities.

Volunteered at children’s school as a parent helper to accompany children on approximately 2 school field trips per year

Coordinated with schools/parents to organize events like birthday parties, gifts for teachers and other school programs

VOLUNTEER EXPERIENCE

Library Coordinator – St. James Catholic Church Present

Managing and re-organizing/designing the Church/Parish library to provide easy access to all library users and visitors, maintaining borrowing lending records

Facilitator – Calgary Immigrant Women’s Association 2018-2019

Solicited facilitation of mock interviews for about 10-12 candidates a day in the Fast Track Employment Skills Program providing feedback and counselling to clients

Established contact and compiled feedback through approximately 10 phone calls a day to past candidates on how the Fast Track Employed Skills Program has helped them with their job search

Play Champion – Central Library/Signal Hill Library 2018-2019

Conducted 5-6 guided activities with children to get them involved and nurture their potential

Involved and interacted with approximately 20 children every week with their parents at the early learning centre bringing about a cathartic effort through ‘play’

Youth Leader/Mentor – Singapore, Aberdeen, Paris 2009-2017

Achieved effective classroom discipline, motivated children giving due praise, and credit to completion of set goals -St. Joseph’s Catholic church/community, Paris

Trained18 youth in global church communities to use their talents and resources towards community projects, and getting involved in fundraising activities – St. Francis of Assisi church community, Aberdeen

Mentored and guided 35 teens, journeying with them in a faith formation spiritual experience - Holy Trinity church community, Singapore

EDUCATIONAL/PROFESSIONAL QUALIFICATIONS

Medical Office Program, Calgary Public Library

Office Administration Program, Calgary Immigrant Women’s Association

MS Office Intermediate Program, Calgary Immigrant Women’s Association

Bachelor of Arts in Psychology, University of Mumbai, India

Contact this candidate