MELISSA RIVERA

** ********* *** *******, ** ***** · 413-***-****

adkci8@r.postjobfree.com · www.LinkedIn.com/in/mmrivera1268

As an administrative and HR professional with over 5 years of experience, I am searching for an opportunity that will allow for career growth and that promotes independence.

EXPERIENCE

JANUARY 4, 2021 – FEBRAURY 28, 2021

CONTACT TRACER, Community Tracing Collaborative, Partners In Health

Responsible for supporting the Board of Health to reinforce contact tracing efforts and guide cluster investigations in response to COVID-19. Worked within the Internal Language Line to support the Spanish speaking community that was being supported.

NOVEMBER 2014 – MARCH 2020

OFFICE MANAGER/HR GENERALIST, Baystate Restoration Group

HR Responsibilities: Onboarding, training, payroll, HRIS, document and file management, Workers Comp claims, employee benefits, licenses and certificates, discipline, record keeping, and compliance.

Office Management: Office operations, procedures, account reconciliation, filing monthly/quarterly taxes, analyze profit/loss per job, oversee AP/AR, manage documentation for ongoing homeowner insurance claim jobs, customer communication.

JUNE 2011 – MARCH 2020

VOLUNTEER PRODUCTION MANAGER, Restoration Worship Center

As part of the team, I assist in setting up equipment needed for weekly services. The equipment includes projectors, projector screens, and the wiring/cabling required. Equipment used weekly includes lighting board and lights, projectors, projection screens, AV racks, computers and monitors. Software used include ProPresenter and Blackmagic ATEM switcher, Gmail, Spotify, and Apple Music. I am experienced in live video production, use of Gmail and Google Drive, troubleshooting, and basic sound board skills.

OCTOBER 2012 – NOVEMBER 2014

REMOTE ADMINISTRATIVE ASSISTANT, Daviau Construction

Handle outbound calls to Insurance companies for collection of payments. Receive inbound calls for new homeowners insurance claims, gather information and forward to company owner. I would also update insurance companies on the status of their jobs via their online platforms.

EDUCATION

JANUARY 2021

TECHNICAL SUPPORT FUNDAMENTALS CERTIFICATE, Coursera

GOOGLE TECHNICAL SUPPORT

MAY 2020

BA DIGITAL MEDIA, University of Massachusetts UWW

Graduated with a final 3.852 cumulative GPA. Courses completed include photography, filmmaking, screenwriting, learning and education (LMS), leadership,

JUNE 2014

ASSOCIATES IN ELECTRONIC MEDIA, Holyoke Community COllege

Courses include photoshop, film editing, art, and design.

SKILLS

Quickbooks Online

Microsoft Office

Youtube, Wordpress, Social Media

Etsy

Microsoft Teams

Bilingual (Spanish/English)

Adobe Photoshop, Spark

Final Cut Pro X

Twitch

Salesforce CRM

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