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Nikhil Gokhale

Key Account Manager, Customer Success Manager

H-303,Shrirasi, Panchajanya CHS,

Ramchandra Nagar, Dombivli

(E),Mahrasashtra-421201

773-***-****

adkcez@r.postjobfree.com

Account Management professional willing to experience, improvise and excel in a progressive strategic function to achieve the organizational goals with the best practices.

Skills

MS Office

Excellent

Client Relationship

Excellent

Customer Success

Excellent

Project Management

Very Good

Customer Service

Excellent

Work History

Implementation Manager

Logistixian Technologies Pvt Ltd, Ahmedabad, Gujarat Currently involved in implementation of "Shipmnts.com" as a SaaS product across 25 customers.

• "Shipmnts" is a SaaS for Operations and Finance for Logistics and Freight Forwarding companies. Based out of Ahmedabad, it has over 25 clients such as Maersk, Penta Freight, Jet Freight among well-established freight forwarders in the country

• As an Implementation Manager involved in the implementation of the software from the start. Was able to complete implementation with 40 days on average as opposed to the earlier 60 days 2019-08 – Present

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• Have managed clients across regions. Currently managing 5 US based clients and has successfully managed the implementation of the software.

• Other responsibilities include Identifying Cross selling and up selling opportunities for the company. Revenue generation also an important KPI apart from implementation.

• Acting as the owner of two processes i.e Implementation and Customer Success. Also responsible for devising and implementing customer service team

Manger- Business Development

Evincea, Pune, Maharashtra

• Evincea a digital marketing company is involved in helping small

& medium size B2b organisations increase visibility through social media marketing, SEO etc.

• Responsible for creating a pipeline of clients for another product for Evincea

• Responsible for bringing in acquiring new clients for the company and also managing the existing clients.

• Managing a small team of 3 members.

• Responsible for client relations, managing escalations etc. Manager- SME & Enterprise Accounts

VA Ventures Pvt Ltd., Mumbai, Maharashtra

Happay is a web & app based Employee Expense Management solution for businesses, powered by corporate prepaid cards to give businesses visibility, predictability and control over all form of business payments.

• End-to-end service delivery and management of the tailor-made SaaS product for Enterprises through pre-sales consultation, requirement elicitation, implementation and engagement.

• SPOC for a portfolio of over 140 domestic and International organizations for the implementation and cross functional process management.

• Consultation to enhance the client's existing expense reporting model to help them achieve time bound reporting, budget & audit compliance, policy enforcement and business intelligence.

• Responsibilities also included relationship building to drive business growth for upselling and cross-selling, invoice recovery and reporting key metrics.

• Key member of the regional team for change management & process enhancement initiatives.

2018-07 - 2019-07

2017-03 - 2018-06

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Demand Generation Intern

Little Internet Pvt Ltd, Mumbai, Maharashtra

• Was successful in achieving 1100 downloads on Android and IOS platform. Was successful in roping corporates such Aditya Birla retail, Big Bazar etc. This resulted in purchases of 25,000 GMV.

• Primary objective to boost the app downloads of Little app.

• One of the ways to achieve this was through “Employee Engagement Activity “which were conducted in various corporates.

Co -Founder

Foodnoddy LLC, Mumbai, Maharashtra

• Foodnoddy, a food tech start-up based in suburbs of Mumbai.

• Was involved in running in day to day operations. Developed process for order receiving and processing of orders.

• Was also responsible for Vendor Management.

• Acquired over 70 restaurants (Vendors) as partners for listing. Education

MBA: Marketing

IMT Nagpur - Nagpur

Bachelor of Arts: International Hospitality Management Queen Margaret University - Edinburgh

High School Diploma

Model College Of Commerce - Mumbai

High School Diploma

Chandrakant Patkar Vidyalaya

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2016-04 - 2016-06

2013-10 - 2015-02

2015-06 - 2017-03

2008-06 - 2012-05

2006-06 - 2008-02

1996-06 - 2006-03

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