SKILLS

●Vast Financial Services/Lending background

●HP Service Manager/Service NOW -Change control management

●Solid understanding of switching, routing, firewall/security, load balancing, Data Center, LAN, WAN, WLAN, IPT and Cloud concepts

●Extensive experience with DNS/DHCP configurations and concepts

●Remote access technologies

●Telecom technologies

●Strong problem solving/troubleshooting skills

●Strong project/program management skills

●Hands-on and proactive

●Experience managing applications and software development/migration projects; server infrastructure

●Quality, effective & consistent communications

●Full-scale international data center builds

●Computer applications

●Desktop Servicing/Helpdesk

●Data Center and Disaster Recovery/Failover

●Proficiency in understanding protocols

●Enterprise technologies

●Full knowledge of Agile practices using JIRA and Version 1

●Efficient in MS Office Suite, SharePoint and Office 365

●Confluence experience

JIRA/Atlassian experience

Project Management-Coordinates with the business regarding requirements for new office deployments/site builds/mergers and acquisitions- successfully collaborates with ISP's, contractors, vendors and key business departments, including high level leadership; Effectively anticipates needs and consistent follow-through

Performance Management/ Strategic Planning -Assists in designed IT support strategies that clearly defines workflow between support teams, application teams, and infrastructure teams; Successfully deploys complex end-to-end business intelligence solutions that delivered business value to functional organizations; Facilitates effective working relationships between client, partners and project teams throughout project life cycles; Active listener who constantly seeks to understand and improve

Leadership-Proven strategic and active leader on projects/programs; Proactively seeks out new relationships, regardless of role or rank

Process Improvement-Proactively Collaborates to ensure smooth workflow and efficient organization of process operations; Consistent in design, presentation, implementing and transitioning processes/procedures with focus on sensible, daily solutions that still have a lasting, global health mentality; Displays drive and passion about processes ‘making sense’, asking questions and seeking to understand ‘why’ or ‘why not’

PROFESSIONAL EXPERIENCE

Network Project Manager

Insight Global for Conn's Home Plus, Houston TX

August 2020 to February 2021

●Managed multiple project efforts with budgets ranging from $50k to over $1M

●Focused efforts with Network Security and Infrastructure for Retail Stores, Cross-Talks, Warehouses and Corporate HQ

●Implementations included but not limited to Multi-Factor Authentication, Anti-Virus Solutions, Firewall Upgrades, PCI Domain updates for audit and compliance, Windows Server Upgrades and Server/Application Migrations to AWS

●Weekly and Monthly reporting to upper management using Excel, Service NOW and email

●Created project plans/schedules in Excel and MS Project

●Utilized Share Point for documentation management

●Crafted financial documents for review/approval to Senior Leadership

●Worked closely with a large team of engineering staff on a daily basis for tracking project efforts and tasks, ensuring they utilized their time as optimally as possible

●Removed ad-hoc tasks from engineers plates; delegated work to myself and the service desk

●Anticipated project needs/risks/issues for proactive mitigation

●Ran daily stand-ups using Agile principles

●Managed processes under ITIL and SDLC practices

●Scheduled and Facilitated meetings for all projects

●Crafted meeting minutes and tracked daily

Network and Infrastructure Project Manager

Insight Global for DXC Technology, Houston TX

January 2018 to July 2020

●Platform DXC Shared Tool Exit Program-Application Decommission/Retirement Project-Act as Lead PM- data collection and analysis to determine Level of Effort and scope for internal and partner applications that are abandoned, assumed retired, and end of life

●Manage excel database, status reporting, project schedule, Change Requests and overall statistical reporting in PPMC/Share Point, MS Project, MS PowerPoint

●Lead a team of coordinators for SDLCM Releases and RFC’s, Service NOW changes through to implementation/completion

●Raise and track risks and issues for mitigation/resolution

●Project schedule management

●Monitor tasks to completion and project close out

●HPI Beyond Application Migration Program-HPI Command Center Team Lead - Subject matter expert on network related and firewall troubleshooting for application teams during active migrations

●HPI Beyond Command Center - Subject matter expert on network related and firewall troubleshooting for application teams during active migrations

●Actively engage and direct team members of multiple roles on processes/procedures; perform training sessions

●Handle escalations to resolve expeditiously due to time sensitive migration windows

●Organizes and shapes an engagement team’s strategy to drive success

●Ensure that correct team is assembled for multiple engagements

●Establishes and drives key meetings and war rooms to achieve the outcomes within deadline

●Understands and utilizes the full range of facilitation methods and tools to run effective events

●Leads executive level visioning sessions providing thought leadership to clients, internal and external

●Develops and manages relationships across the client base, discussing benefits and value at all level

●DXC-OCIO-Shared Exit Program- Acted as PM for New DXC Data Center Builds in 6 Countries-

●Assures shaped deals are delivered, based on business benefit to client

●Instinctually anticipates and identifies risk/reward opportunities and developing business cases to work with new and existing clients in innovative ways for mutual benefit

●Ensured correct teams are assembled for multiple engagements

●Ensured knowledge capture sessions are arranged and executed building DXC collateral

●Advised at board level on Management of Change (MOC) strategies and implementation plans

●Consulted on governance, strategy and transformation, not just operations

●Built and maintained significant alliances and support across the client’s business

●Consults and shapes development of the approach to identifying and managing risks and assumptions and for realizing benefits at a department level

●Shapes and directs proposals describing the DXC solution and the associated value proposition

●Successfully manages a wide array of leadership clients; Combines multiple consulting assignments and creative with new consulting frameworks for delivery

●Questions and offers solutions to existing processes/procedures for the most optimal outcome and benefit to clients

●Excellent Follow-up and Follow-through skills

●Actively engage and direct team members of multiple roles on processes/procedures; perform training sessions

●A Proven designer/implementer in business and implementation processes

●Integral member of many teams and always seek to engage with multiple business lines for increased/effective communications throughout the company

●Initiates and Institutes new procedures for change management of implementations, defining new prioritization of the firewall process

Information Technology Project Manager

Capital One Bank, Richmond VA-Houston TX

2016 to 2017

Responsible for managing multiple projects simultaneously, with specific focus on the Retail Bank Line of Business. Involvement in a wide array of initiatives. Major focus on network services throughout multiple offices. Managed all aspects of project performance and provided reports for both real-time and historical measurements.

Ensure consistent delivery of the Information Technology Organization (ITO) services to their line of business (LOB) sponsored projects. The Project Manager owned the relationship with the LOB project team and is the primary point of contact between the LOB teams and ITO resources. Primary focus is ensuring Technology Operations meets the needs of the LOB investment efforts and the business unit by partnering with cross functional IT groups and the business customers providing solutions utilizing technologies supported in ITO.

Technologies range in many directions to include but not limited to: Database (SQL, Oracle, AIX, DB2), Data Center Upgrades/moves, Data Warehousing (Teradata), Server, Storage, Firewall, LAN/WAN, Routers, Switches, Cabling, New Site build outs, renovations, upgrades.

●Functioned as lead network liaison and point of contact for multiple projects and ATM (Automated Teller Machines), which involved researching, configuring, upgrades and decommissions of ATMs both hardwired and wireless.

●Traveled to national locations and managed ATM and network conversions

●Primary point of contact for ATM DSOC and TOC teams in troubleshooting and resolution for new installs and existing ATM issues.

●Controlled SharePoint and Confluence site documentation for projects/ATMs for several teams.

●Managed the project and network resources for implementations and installations such as desktop refreshes, call center rollouts and IP Telephony.

●Acted as a lead network team member involved in conversions for branch network upgrades of circuits and NextGen/SD WAN conversions

●Worked with multiple teams daily, within the Agile/Kanban framework using ITIL methods for project flow and management in JIRA and Confluence

●Managed projects for new branch and office/call center builds, remodels, Data Center upgrades/migrations, call center desktop hardware upgrades, and software development for enhanced ATM technologies; OS upgrades from XP to 07 and 10

●Devised, documented and executed appropriate procedures for smoother process flow, ensuring accuracy and efficiency in completing projects on schedule and within budget, utilizing Agile practices.

●Designed and maintained accurate documentation to ensure efficient IT management with proper understanding of organizational requirements.

●Lead business system design, testing, integration, implementation and support with principal responsibility for overall functionality and project delivery.

●Developed and collaborated with change teams to update/enhance processes where needed to ensure high quality and efficient completion of successful change implementations on all projects.

●With limited or no supervision, alongside engineers to prepare technical and functional specifications; Monitored performance trends and identified potential issues, identified opportunities for improvement within the change/implementation spaces for global team success.

●Published and trained peers on existing and new change management requirements.

●Served as an expert and knowledge source for the escalation of complex application design and development issues.

●Presented complex IT concepts and project metrics to both technical and non-technical audiences

●Trained and mentored new members of the IT team regarding Capital One networks, policies, procedures and projects.

Technical Project Manager

Verizon Business for Capital One, Richmond VA-Houston TX

2011-2016

Served as a network technical implementation lead under a managed services contract with Capital One. Involvement in a number of initiatives related to managing multiple projects and working with several different lines of business within Capital One. Major focus on network services throughout multiple offices. Managed and monitored all aspects of project performance and provided reports for both real-time and historical measurements. Managed Windows, firewall and network resources

●Lead for project start up, management of hours and schedules for anything from implementations, mobilizations, moves, and closures, new builds, in addition to software development and introduction of new services.

●Provided guidance and training to junior members of IT team regarding network security and troubleshooting of data circuits.

●Upheld standard practices to ensure tasks were performed correctly and securely.

●Responsible for managing mine and resource time to secure budgeting was maintained positively.

●Technical Project Planning and Consulting (technical requirement gathering, resource/cost estimates, resource engagement, task plan development)

●In partnership with Agile Coach, complete assessments to determine technology impact and hence need for Service Readiness

●Validated Conditions of Satisfaction approval, and release project for roll out when approved

●Coordinated Project and Task Activities

●Created project documents including Infrastructure Design Review

●Coordinated of technical resources required for project delivery, including engineering resources

●Fulfilled procurement process for projects, including business case review

●Analyzed change management requirements and procedures, developed and communicated strategies and processes regarding change management development to cross functional groups and management to ensure agreement on system principles.

●Developed and collaborated with change teams to update/enhance processes where needed to ensure high quality and efficient completion of successful change implementations on all projects.

●With limited or no supervision, prepared technical and functional specifications; Monitored performance trends and identified potential issues, identified and implemented opportunities for improvement within the change/implementation spaces for global team success.

●Managed budget forecasts and capital investment expenditures

●Facilitated communication between Business & technical resource pool

●Regular and timely project status updates to the project team and Solutions Engineering SENIOR Leaders

●Participated in project implementation testing during off hours, as required

●Devised and maintained workable technical project plans to accomplish the business efforts

●Possess a working knowledge of technologies (e.g. UNIX, Windows, MVS, Networking) supported in Capital One

●Leveraged and made optimal use of both internal and external resources

●Vendor management / interaction

●Managed competing and fluctuating business priorities

●Performed cost/benefit/risk assessments and analysis

●Consistently demonstrated strong written and verbal communications skills

●Consistently demonstrated strong consultation and customer interaction skills

●Vendor management / interaction

●Managed competing and fluctuating business priorities

●Performed cost/benefit/risk assessments and analysis

Solutions Engineering Planner/Project Manager

Collabera, Inc for Capital One, Richmond VA

2010 to 2011

●Technical Project Planning and Consulting (technical requirement gathering, resource/cost estimates, resource engagement, task plan development)

●In partnership with Agile Coach, complete assessments to determine technology impact and hence need for Service Readiness

●Validated Conditions of Satisfaction approval, and release project for roll out when approved

●Coordinated of Project and Task Activities

●Created project documents including Infrastructure Design Review

●Coordinated of technical resources required for project delivery, including engineering resources

●Fulfilled procurement process for projects, including business case review

●Managed budget forecasts and capital investment expenditures

●Facilitated communication between Business & technical resource pool

●Regular and timely project status updates to the project team and Solutions Engineering SENIOR Leaders

●Participated in project implementation testing during off hours, as required

●Devised and maintained workable technical project plans to accomplish the business efforts

Project Manager /Resource Coordinator

SyCom Technologies, Richmond VA

2005 - 2010

Reported directly to the Vice President of Service Operations of a Central VA professional services organization that specializes in Cisco, Microsoft, VMWare, Citrix, EMC and HP technologies.

Responsible for the coordination of the following items on various technology-based projects multiple markets.

●Resource planning, allocation and tracking of over forty (40) technical resources based on Work Breakdown Structures (WBS)

●Cost, task and deliverable tracking as they related to a Statement of Work (SOW) or Bill of Materials (BOM)

●Communication planning, which included project kick-off, status and postmortem meeting management with SyCom, customer and 3rd party vendor resources

●Issues management using an Incident Management System (IMS) and internal tools

●Risk management planning

●Implementation and management of technical project methodologies such as Unified Communication

●Scheduled and managed virtual meeting environments, such as WebEx Meeting Place and Live Meeting to promote broader collaboration while reducing the impact on resource utilization.

●Responsible for weekly reporting to SyCom’s Executive team that communicated project status, profitability, and margin. This report is a keystone for the company’s Key Performance Indicators (KPIs).

●Performed weekly reviews and reported resource utilization to the VP of Service Operations.

●Collaborated with SyCom’s Dedicated Helpdesk and Support Service Center in support of break-fix request resource allocation.

●Responsible for reviewing, branding and packaging customer facing documentation to support SOW requirements.

●Worked with SyCom’s Operations department and clients to resolve project related invoicing discrepancies

East Coast Fire Protection-300+ hour project, $400,000, Consisted of many concurrently running projects including: MPLS migration, desktop refresh, Office 2007 upgrade, MS Project 2003 installation, New Site Acquisitions per annum, regular staff augmentation, MOSS 2007 with vendor involvement, Multi-Site Leibert Cabinet/Server/Infrastructure upgrades.

Virginia Commonwealth University-8-month project, $5 million, Multi-phased project which included: CiscoWorks implementation and managed services; VOIP/infrastructure upgrades and managed services; MPLS, Full Campus Wireless Implementation and upgrades; POCA Redundancy and Remediation; SECnet moves for all departments.

Massey Energy Company-1500+ hour, $4 million, Multi-phased project that entailed ordering new Leibert Ventilated Cabinets, un-installed old cabinets, re-racking equipment, testing for connectivity (some had hardware upgrades), documentation for 12 West Virginia sites. Unified Communications Project involved migration of 15 sites to Cisco IP Telephony 6.x in addition to one new site build out that included PRI/POT’s installations, upgrades, and closet remediation. Managed required coordination with third party vendors. Other projects managed at the time for Massey included desktop refresh, training room build out, training material design and distribution, Disaster Recovery and a Mass data storage rollout.

MeadWestVaco-487 hour, $1 million, New site build out that included a full Cisco infrastructure with NAS and Wireless, LAN/WAN design and configuration for an 8 floor building in downtown Richmond. VPN and Guest network configurations with MPLS and QoS for network optimization. Desktops for all users with image creation, configuration and set up.

Technical Analyst II / Dispatch

SyCom Technologies, Richmond VA

2005 - 2007

●Provided phone support for 12+ helpdesks in compliance with Service Level Agreements stipulated in Support Contracts.

●Collaborated on scheduling requests and incident tickets between Account Managers, Clients and Engineers.

●Maintained a high level of customer service and provided data gathering and status updates based on Client expectations.

●Proactively sought out sales opportunities with clients based on uncovering needs during scheduling request discussions.

●Engaged in afterhours work for clients when available and volunteered to support client emergencies.

●Responsible for training new hires on dispatching, calendar management, Altiris ticket workflow, and escalation processes.

●Worked with internal engineers to document and publish client processes/procedures in support of their physical environments.

●Scheduled engineering backfill for contract clients.

●Filled in as onsite technical support for SyTAC clients.

●Played an active role in our internal IPT rollout, including training and setup of desktop devices.

●Actively participated in focus groups for the betterment of company processes and procedures.

Technical Analyst I

Signet Bank/Wachovia Bank/First Union National Bank, Richmond VA

February 1994 to September 2005

●Provided daily PC support and troubleshooting for approximately 600 customers within production and training environments

●Utilized Remedy ticketing system within a platform of Microsoft Windows NT 4.0, Novell Netware 5.5, Windows 2000 and XP

●Executed specialized tasks/requests made by site occupants to include, but not limited to, laptop builds for site leaders, specialized software and hardware installations

●Played an active role in site initiatives for “Next Generation Network”, converting from Token Ring to Ethernet Network

●Traveled to different sites within footprint for various project rollouts such as desktop computer remediation, software upgrades, monitor remediation and backfill support for site technicians

●Collaborated with IT support groups and other related areas within Wachovia to increase communications and develop more efficient processes/procedures

●Originated several focus groups for career development and increased teamwork environments

●Active participant in Telecommuter conversion project from dial up networking to Virtual Private Network/DSL

●Assisted in the administration of Fax Servers, Dictaphone, Aspect Real-Time Servers, and Mosaix Power Dialer

EDUCATION

A.A.S. degree in Information Technology and Networking, ECPI Computer Institute. Achieved August 2001.

ITIL Foundations v3

Other areas of education include a self-study for Certified Associate in Project Management and ITIL RCV, SOA

PROFESSIONAL REFERENCES

Danny Prado Project Manager, SADA Systems, Inc 830-***-****

Renee Symons VP of Service Operations, SyCom Technologies 804-***-****

Susan Gates Client Services Manager, Cisco Systems 804-***-****

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