James E. Hitch

PIttsburgh, PA. (Region) 704-***-****

linkedin.com/in/james-e-heitsch-1a85a6b1 adkc41@r.postjobfree.com Director of Facilities Management / Project Management Operations Management Financial Management Project Controllership Dynamic, performance driven facilities maintenance director equipped with extensive experience in construction operations management and a track record of consistently meeting the most challenging performance standards and demands. Seasoned leader with a proven capacity and eagerness to provide comprehensive organizational management while continuously delivering positive results to the bottom line. Adept communicator and analytical thinker with a demonstrated ability to lead cross-functional teams in fast-paced environments. PROFESSIONAL EXPERIENCE

THE FRICK ART&HISTORICIAL SOCIETY, Pittsburgh, PA. 2018 - Present Operations Director/Operation Manager

Directed the day-to-day operations of a 7 acre 11 building campus P&L accountability to manage staff of 30 personnel, manage contracts, multiple budgets, billing, payroll. Monitor&Control KMC, Insight, Windland, Secure Security Systems, BCS. Monitored all buildings for OA&RH values for the Art&Historicial priceless nature. Managed Security, Maintenance, Housekeeping, Operations Services, Grounds. Demonstrated solid Buisness insight, strong leadership abilities, and excellent customer service, customer relations. overseen all inspections and audits as well as grants. Added and controlled vendors and negotiated all contracts.

. Created multiple new programs for tracking and department work orders, plus COVID-19 procedures.

. PPE procure monitor and manage, create a department for “ electro static cleaning” 1st in region.

. Expertly developed multiple avenues to address changing climate & environmental requirements. INVISION HUMAN SERVICES, Wexford, PA. 2016 - 2018

Facility Service Manager/Senior Maintenance Engineer Directed the day-to-day operations with full P&L accountability to manage staff and contract personnel, expedite contracts, billing, and human resource activities. Demonstrated solid business insight, strong leadership abilities, and great customer relations skills. Administered multiple department budgets to ensure each unit was operating within budget perimeters and took appropriate remedial action on negative variance.

Designed and implemented facilities and maintenance programs, including space allocation, layout, communication services, and facility development.

Expertly developed maintenance budgets for assigned assets including maintenance capital expenditure projects and manage small maintenance capital projects independently.

Championed quality and safety; responsible for communicating site rules regarding policy and procedures, and enforcing rules for all employees, contractors, and service providers. COCCA DEVELOPMENT, Boardman, OH 2013 – 2016

Management Crew Leader

Operated as the primary link between project management and technical disciplines (procurement, engineering specialists, contracting) as well as being the point of contract for all outside vendors and contractors. Worked to ensure the safe execution of the project in line with the project objectives and strategy, project plans, meeting defined requirements and standards, and assuring compliance with budget and schedule for assigned projects.

Stewarded contractor’s performance, aligning key stakeholders, engaging discipline engineers and expert resources from the global experts, as required, to complete the assigned scope.

Facilities Maintenance

Quality & Safety Assurance

Budgeting & Cost Control

Organizational Leadership

Technical Problem Solving

Vendor Leadership

Stakeholder Communications

Talent Training & Development

Continuous Improvements

Analyzed data provided from the customer and company tools to improve tool availability, find solutions to reoccurring issues, and predict future problems. D’AMICO PROPERTIES, Youngstown, OH 2011 – 2013

Maintenance Manager

Provided leadership to oversee operations and manage profitability across the business units. Accountable for P&L, budget administration, excellent customer service, training & development, and performance metrics. Planned and administered a team of professionals responsible for a broad range of maintenance projects. Recruited, instructed, and motivated direct reports. Ensured quality in all work completed and was in agreement with principles and modulations of the company.

Proactively worked to maintain a safe work environment and ensure compliance with safety objectives and policies.

Recruited new talent and conducted coaching and mentoring to increase team’s ability to deliver and exceed expectations while creating opportunities to develop talent. SKYY INVESTMENTS, LLC, Wilmington, NC 2007 – 2011

Project Manager/Investor/Owner

Purchased, maintained, leased, and sold real estate in order to acquire profit. Analyzed aspects like demographics and taxes, identified non-profitable properties, and negotiated real estate transactions. Maintained and managed multiple investment properties.

Cultivated strong relationships with the local community and recognized as a top seller/buyer. INTRACOASTAL REALTY CORP, Wilmington, NC 2002 – 2009 Maintenance Director/Superintendent

Oversaw the delivery of maintenance and repair services, including budget administration, building audits, work orders, building documentation, and life safety programs. Provided quality analysis of customer feedback to ensure client satisfaction with delivery of facility management services and played a lead role in monitoring and increasing client satisfaction. Consistently met and exceed site KPIs while monitoring work to identify potential off-track areas and plan corrective actions accordingly.

Proactively collaborated with the management team to deliver integrated facility management services across all business lines, including engineering, transactions, projects, and planning.

Supported ongoing cost reduction programs to reduce operating costs while maintaining desired environments.

Championed a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, and process re-engineering. Additional Experience:

Project Manager – Carroll Investment Properties, Greensboro, NC Facility Services/Project Manager – Wilmington Health Associates, Wilmington, NC Maintenance Director/Superintendent – Cornerstone Realty Co, Wilmington, NC USMC-Special Forces E-6

Government Diplomatic Services G-9

EDUCATION

Bachelor Degree Buisness: University North Carolina Real Estate / Contractor Certificates: University North Carolina Wilmington / Cape Fear CC