MM

MILINDA MIX

adkc2u@r.postjobfree.com 304-***-**** Midway, WV 25875

I am positive, upbeat and professional. I bring more than ten years of customer-facing experience in fast-paced seĴings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I am comfortable in both leadership and supportive roles. Report generation

Credit card payment processing

Report creation

System implementation

Adaptive team player

Sales expertise

Call center experience

Retail sales customer service

Clerical support

Customer relations

Quality control

Problem-solving abilities

High-energy aĴitude

Inbound and outbound calling

Schedule mastery

Store maintenance

Great Communication Skills

IBEX Global Beckley, WV

Customer Service Representative

07/2020 - Current

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assessed customer needs and upsold products and services to maximize sales.

Documented conversations with customers to track requests, problems and solutions.

Reviewed account and service histories to identify trends and issues. Upheld privacy and security requirements established by State regulatory agencies.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Educated customers on special pricing opportunities and company offerings.

Set up and activated customer accounts to maintain QA satisfaction levels. Evaluated customer account information to assess current issues and determine potential solutions.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to determine best methods to resolve service and billing issues.

Summary

Skills

Experience

New Dawn Cleaning Service Buffalo, NY

Owner/Operator

09/2014 - 01/2019

Assessed, optimized and elevated operations to target current and expected demands.

Supervised performance of two workers with goals of improving productivity, efficiency and cost savings.

Set pricing structures according to market analytics and emerging trends. Hired and mentored core start-up team, working to outline initial company policies and procedures.

Determined clients' immediate and future financial requirements to recommend cleaning products to meet individual needs. Secured long-term accounts, managing sales presentations to promote product and brand benefits.

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Created my own line of nature based cleaning products that met my clients needs. Many of which had allergies to chemical based cleaning products.

First Asset Recovery Group Buffalo, NY

Office Manager

06/2011 - 09/2014

Increased office organization by developing filing system and customer database protocols.

Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments. Planned for major business changes, including system conversions and office moves.

Supported office needs including taking messages, scanning documents and routing business correspondence.

Elevated customer satisfaction ratings by resolving client and case issues efficiently.

Interviewed, onboarded, developed and oversaw daily activities of 20 clerical and administrative office personnel.

Spearheaded special projects through effective emergency resolutions. Generated financial reports for management review.

Monitored office inventory to maintain adequate supply levels and order products.

Wrote professional business correspondence to maintain strong line of communications.

Pier One Imports Buffalo, NY

Lead Sales Associate

11/2009 - 06/2011

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Offered product and service consultations and employed upselling techniques.

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Helped average of 75 to 100 customers per day by responding to inquiries and locating products.

Sold various products by explaining unique features and educating customers on proper application.

Negotiated and closed deals with minimal oversight. Mentored team members in mastering sales techniques to consistently exceed objectives.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

Assisted customers by finding needed home and office items and checking inventory for items at other locations.

Coached team members on security risks and loss prevention to aid in mitigating store theft.

Reset store displays for special events and seasonal merchandise changes. Monitored performance of sales team and implemented improved methods where needed.

Marketed brand and products to drive revenue growth. Processed payments and returned receipts, cash, coin and payment cards to customers.

Created eye-catching merchandise displays to entice customers into store. Lockport High School Lockport, NY

High School Diploma

06/1994

Education and Training

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