Kishan Rao s/o AM Subramaniam

Personal Information

Gender : Male

Age : 34

Date of Birth : 04 APRIL 1986

Nationality : Malaysia

Marital Status : Single

I.C or Passport : 860*********

Official Contact

Email : adkc2p@r.postjobfree.com

Mobile : 012*******

Current Address : 3, Kampung Kelawar 35900 Tanjung Malim Perak Darul Ridzuan Qualifications

Genovasi University College

Qualification : Professional Certificate of Cybersecurity Field Of Study :IT

Major :Cybersecurity

Results : Certificate in Attendance

Brickfields Asia College, Kuala Lumpur

Qualification : Bachelors of Laws LLB Hons, University of London Field Of Study : Law

Major : Legal Studies

Results : Second Class Lower Division

Kemayan ATC College, Kuala Lumpur

Qualification : A-Levels

Field Of Study : Law

Major : Legal Studies

Results : Pass

SMK METHODIST TANJONG MALIM PERAK DARUL RIDZUAN

Qualification : Primary/Secondary/High School/O-Level/SPM Field Of Study : Science

Major

Results

: Science

: Grade B

Work Experience

Metlife Solutions Private Inc

April 2019 – October 2019

Position : Associate Finance Analyst

Job Category : Global Finance Support

Position Level : Associate

Industry : Insurance

Brief Project Description: MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC), better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. The firm was founded on March 24, 1868.MetLife ranked No. 43 in the 2018 Fortune 500 list of the largest United States corporations by total revenue. Work Profile

-Responsible in providing first-level support for METLife Finance systems (Oracle Peoplesoft) and users globally.

-The position will act as a single point of contact for support of the "record to report" and "plan to project" finance ensuring that the Finance organization able to meet its objectives and deadlines.

- Run Journals audit reports and inform the Journal owner to rectify the error Journals via email

- Using Service Now to receive request and incident and act based on ITIL Guidelines (Incident, problem and request Management System)

- Update the Ledger's period (Cut-off date) in Peoplesoft system accordingly

- Setup internal users Peoplesoft account based on their required roles BAT ASPAC Service Centre Sdn Bhd

September 2018 -– March 2019

Position : Senior Analyst-Finance Service Desk

Job Category : Electronic Invoicing Service/ Shared Services Position Level : Senior Executive

Industry : Tobacco

Brief Project Description: British American Tobacco is a market leading, global organization with a long, established history and a bright and dynamic future. It is a Finance Shared Service arm for British American Tobacco (BAT). Being one of the most prestigious tobacco companies in the world, here’s where the excitement lies. As a regional hub for Asia Pacific, moving ahead with revolutionary innovations.

Work Profile

-Develop a sound understanding of the services provided to the business and the impact of service delivery failures

-Proactively liaise with business customers when incidents or problems arise, assessing the business impact with the customer, and obtaining their approval for significant recovery decisions

-Act as point of contact for overall service issues including quality of service and repetitive incidents

-Ensure timely query resolution by APFSS teams and demand prioritization Operate the Helpdesk, resolving customer queries/concerns via the telephone, Cherwell, e-mail, intranet, in a timely manner

-Escalate unresolved problems to appropriate Process teams.

-Update Service Management Framework that includes service measurement process and service management reporting structure.

-Assist in developing monthly service management reports.

-Assist in maintaining service definitions with the customers, using agreed Service Level Agreements (SLA) change process, and ensure that they clearly reflect the customers’ requirements and relevance to the contract.

-Assess, with the customer and internally, the implications of any changes to service level requirements

-Facilitate resolution of complaints/issues affecting customer relationship in coordination with relevant APFSS organisational units Maintenance of customer satisfaction levels in areas covered by SLA Tungsten Network

November 2014 -– July 2016

Position : US Supplier Support

Job Category : Electronic Invoicing Service

Position Level : FRESH/ ENTRY LEVEL

Industry : IT

Brief Project Description: Tungsten Network is a company that facilitates electronic (paperless) Invoicing delivery from Suppliers to Buyers in Europe and North America. Clients of Tungsten Network are like Apple, Pfizer, GSK, HP, Kraft Foods and Tesco. My job is that I manage with other 8 agents in KL and 2 in Sofia, Bulgaria to answer Supplier/Buyer enquirers via calls, tickets, voice mail and email. Work Profile

- Answer calls from US Customers regarding their e-Invoices statuses and failures - Resolve tickets in regards to queries from US Customers regarding their e-Invoices statuses and failures according to SLA

- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

- Coach and mentor representatives, including performance appraisals on a regular basis - Prepares standard reports to track workload, response time and quality of input.

- Motivate team performance and promote morale while being reliable to team, peers, and management.

- Keep Manager fully informed with client feedback, as well as feedback from team members - Handle escalated customer service task in a positive and effective manner, maintaining professionalism and integrity

- Perform other duties and assist Manager with staff/briefing meetings - Troubleshoot connectivity issues for AS2/EDI/FTP and SFTP

Tune Money Sdn Bhd

June 2014 - November 2014

Position : Fraud Monitor Executive

Job Category : Anti Money Laundering and Compliance Position Level : FRESH/ ENTRY LEVEL

Industry : Risk Management in Finance

Work Profile

-Objectively blocks suspicious and fraudulent profile information based on query findings in order to reduce the scope of fraud activity based on information and findings provided by the Fraud Reporting Analysts.

-Report’s findings of linked fraud activity to Fraud Prevention Lead and Fraud Reporting Analysts.

-Maintains records of queries run and provides documentation.

-Examines verification documents from customers for authenticity. Process returned

-Builds basic SQL queries to further refine information provided by Fraud Reporting Analysts.

-Makes decisions related to the validity of customer profiles based on transaction and profile information AND

-Evaluated documents customers have provided for authenticity. Performs other duty as assigned. Taylor’s Nelson Research

January 2011-2012

Position : Telesurvey Officer (Part Time)

Job Category : Data Entry & Interviewer

Position Level : FRESH/ ENTRY LEVEL

Industry : Research Company

Work Profile

-Conduct telephone surveys with consumers and client.

-Dealing in organizations in different countries in the Asia Pacific region (Malaysia, Thailand, Singapore, Philippines, Korea, Indonesia, Australia

-Typing data from source documents into a computer, review the documents to identify incomplete, inconsistent or illegible information.

-A job with cross-reference data from multiple source documents when entering data for a single record. SCICOM MISC SDN BHD

APRIL 2009- DECEMBER 2010

Position : Customer Service Representative

Job Category : Customer Service/Call Center

Position Level : FRESH/ ENTRY LEVEL

Industry : CALL CENTRE/BPO

Work Profile

-Answer phones and respond to customer requests.

-Sell product and place customer orders in computer system.

-Provide customers with product and service information.

-Upsell products and services.

-Transfer customer calls to appropriate staff.

-Identify, research, and resolve customer issues using the computer system.

-Follow-up on customer queries not immediately resolved.

-Complete call logs and reports, research misapplied payments, recognize, document and alert the supervisor of trends in customer calls.

ACE Synergy Insurance Sdn Bhd

JUNE- NOVEMBER 2008

: Telemarketing Executive

Position

Job Category : Sales/ Telesales/ Telemarketing

Position Level : Fresh/Entry Level

Industry : INSURANCE

Work Profile

-Provide direct marketing and sales support to field/distribution sales organization.

-Manage, help generate and qualify as well as process sales leads.

-Also responsible for maintaining customer, prospects and competitor databases

-assessing, devising, and implementing marketing promotions.

-Generate new business through outbound calls and follow up on incoming sales leads

-Maintain revenue goals by quarter and year to date and Identifies, solicits and sells insurance policies

-Handles all sales inquiries via [telephone and mail].

-Follow up with leads generated via Trade Shows and websites. Languages (0 = Poor, 10 = Excellent)

Languages Spoken Written

English 9 9

Bahasa Malaysia 9 9

Skills

Skills (Advanced) : Soft Skills, Public relation skills, Phone skills, MS Office Teamwork, Leadership, Communication, Computer Skills,Time Management,Creativity, Persuassion, Collaboration, Adaptibility and Emotional Inteligence

Work Preference

Willing To Work Shift : Yes

Willing To Relocate : Yes

Willing To Travel : Yes

Have Own Transport : Yes

Availability : Immediate

Contact this candidate