Amy Elizabeth Warner

Cumming, GA *****

404-***-**** adkbjs@r.postjobfree.com linkedin.com/in/amyelizabethwarner

Operations & Education Leader Advanced Practice Provider & SME

Provide education programs that advance healthcare provider competency and confidence, delivering safe, high-quality patient care.

Doctor of Nursing Practice, guiding planning, development, and implementation of departmental activities and programs to meet strategic goals. Onboards clinicians with necessary training and tools to practice value-based, quality care.

Education manager, responsible for supervising and leading clinical education teams to achieve short- and long-term goals. Develops and implements training based on adult learning theories and best practices.

Quality leader, discerning gaps in clinical documentation and working with teams to create and implement organizational policies, lead initiatives, and ensure adherence to regulations and standards for excellence in clinical practice through accreditation.

Healthcare Management

Performance Management

Patient Safety

Diversity

Education / Training

Care Management

Family Medicine

Medical Diagnostics

Healthcare Information Technology (HIT)

Medical Records

Quality

Nursing

Patient Engagement

Patient Education

PROFESSIONAL EXPERIENCE

EMORY UNIVERSITY, Atlanta, GA 2016 – Present

Adjunct Assistant Professor / Seminar Leader

Taught 15 graduate students the concepts of innovative leadership in health care delivery, designed to help students synthesize concepts in personal and organizational leadership in a rapidly changing, complex health system. Covered concepts in change theories, complexity science, leadership models, health policy, finance, ethics, and systems thinking related to creativity and innovation. Prepared and presented guest lectures on documentation, billing, coding, and leadership advocacy.

Led in-class discussions, integrating subject knowledge in learning process development.

Administered feedback on assignments / papers for advanced practice nursing students, encouraging personal and professional development, and promoting goal setting related to utilizing strengths while developing leadership skills.

PIEDMONT HEALTHCARE, Atlanta, GA 2017 – 2020

Education Program Manager - Advanced Practice Providers (APPs)

Prioritized safety and ensured delivery of clinical / non-clinical education programs to providers relating to clinical policies / procedures, orientation of new hires, technology, medical scope of practice service, continuing education, managed care, billing, and evidence-based practice. Collaborated with clinical operations and health system departments.

Guided transition of 28 clinics in metro Atlanta to 11 hospital system, enhancing access to healthcare within retail landscape, adding improved healthcare access within Atlanta community.

Performed audits on all 28 clinics for outpatient safety and quality, identifying issues and developing / following up with action plans for resolution; standardized clinic resource manuals to quickly locate safety and quality policies and procedures.

Orchestrated and delivered training to new safety coaches, supporting Lead Nurse Practitioners in new roles. Promoted Piedmont's Always Safe program, Total Recall Club, designed to create a culture of reliability that ensured consistent use of evidence-based safety practices by engineering processes, minimizing chance for error.

Amy E. Warner linkedin.com/in/amyelizabethwarner Page 2 of 4

PIEDMONT HEALTHCARE (Continued)

Organized and planned all new employee training elements, presenting brief lectures in-person and via online learning modules, reading materials, written exercises, discussion, observation, analysis of realistic examples, and live simulations.

Developed competence and confidence by providing demonstrations, modeling skills, and allowing individual skills practice in a safe setting, allowing learners to rehearse skills, receive constructive feedback, and observe other professionals.

HEALTHCARE CLINIC AT WALGREENS, Deerfield, IL 2016 – 2017

Manager, Clinical Education and New Service Development

Led team and oversaw performance of 8 clinical educators for up to 400 national clinics in multiple states. Organized projects and rollouts and maintained budget requirements.

Evaluated performance and processes, developed curriculum, and facilitated training, improving revenue year over year, maintaining quality accreditation.

Exceeded customer service standards by conducting educational sessions effectively and understanding participant needs.

Ensured participants understood and applied knowledge and evaluated training through polls and games.

Monitored new hires for 90 days, identifying and addressing follow up needs.

Launched new EMR system (Epic) and provided in-person and virtual support at go-live in multiple markets.

Implemented new EMR system used by independently practicing clinicians in clinics across the U.S.

Trained call center non-clinical staff on addressing real-time support for future needs.

Prepared clinicians on new service offerings across organization by developing policies and procedures, job aids, and building processes into EMR, bringing tools to the end-user.

Created project outline with established, clear deadlines, assigned work to team members, and monitored progress and goals through project management, regular check-ins, and setting goals and milestones.

HEALTHCARE CLINIC AT WALGREENS, Southeast Region 2009 – 2016

Market Educator - Southeast Region

Led virtual and matrix education environment for providers (nurse practitioners / physician assistants / physicians) and healthcare technicians. Developed and implemented clinical and operational education (virtual and live) for national team members. Provided innovative education grounded in adult learning theory. Onboarded new team members, services development, ICD10 coding, quality monitoring, and re-education to exceed HEDIS quality benchmarks.

Coordinated with Director of Clinical Quality and Policy Team, creating / implementing organizational policies and led initiatives for accreditation, ensuring adherence to regulatory and organization standards for high-quality clinical practice.

Increased clinical performance and quality data collection by identifying gaps in Clinical Documentation Quality and led initiatives across the national platform in EMR enhancements and Provider education.

Led initial and reaccreditation efforts.

Achieved and maintained Accreditation Association for Ambulatory Health Care (AAAHC) accreditation in all ambulatory clinics, advocating for nationally recognized standards of high-quality healthcare and patient safety.

Met and maintained Occupational Safety and healthcare Administration (OSHA) and Clinical Laboratory Improvement Amendments (CLIA) regulations in all clinics.

Directed Grand Rounds, guiding planning, development, and implementation of continuing education (C.E.) accredited programs focused on improving patient outcomes.

Conducted needs assessments and provided education to address specific areas of improvement.

Assessed level of knowledge, recognizing gaps, and providing post-training assessment to measure recollection of content and skills.

Developed and launched new service offerings, trained all team members, delivered ongoing support, attracting additional service needs and revenue; utilized canceled visit reasons to identify opportunities.

Amy E. Warner linkedin.com/in/amyelizabethwarner Page 3 of 4

HEALTHCARE CLINIC AT WALGREENS (Continued)

Reduced bad debt 3% as a Six Sigma team member focused on improving front-end billing processes, including credit card pre-authorization. Collaborated with accounts receivable and managed care teams, increasing EBIT through billing opportunities and best practice implementation related to payment issues and coding accuracy.

Achieved HEDIS goals of >95% and coding accuracy of >85% nationally by monitoring compliance and supplying provider-specific and company-wide education.

HEALTHCARE CLINIC AT WALGREENS (Formerly "Take Care Health"), Atlanta, GA 2008 – 2009

Market Education Coordinator

Coordinated new hire orientation in-home / new markets for nurse practitioners, medical assistants, and greeters in metro Atlanta clinics. Provided training to ensure adherence to regulatory and organization standards for high-quality clinical practice.

Increased clinical performance and quality data collection by identifying gaps in Clinical Documentation Quality and leading initiatives across national platform in EMR enhancements and Provider education.

Handled onboarding, confirming consistency of company standards.

Performed competency-based checkoffs for point of care testing and clinical skills, ensuring proficiency in practice.

Provided in-person orientations and helped convert to virtual / online, utilizing HealthStream Learning Management System.

Interviewed on local Atlanta TV- Channel 11 by Holly Firfer amidst 2009 H1N1 pandemic to promote influenza vaccination.

REDICLINIC, Alpharetta, GA 2006 – 2007

Family Nurse Practitioner - Clinic Manager

Managed innovative retail clinic in community Walgreens store, managing team of nurse practitioners and health coach / medical assistant. Treated minor, acute illnesses, following evidence-based practice, to children age 18 months through geriatrics.

Opened new practice in retail setting, assisting with initial organization and setup.

Administered health screening, counseling, venipuncture for lab screenings, preventative well visits, and immunizations.

KIMBERLY CLARK, Alpharetta, GA 2006 – 2008

Family Nurse Practitioner - Employee Health

Staffed employee health clinic as needed for nurse practitioner coverage. Evaluated employees for sick visits and health screenings, completed physical exams for new employees, interpreted point of care tests, and sent out labs.

Managed patients with chronic conditions, such as hypertension and hyperlipidemia.

Collaborated in health center with employees undergoing testing by exercise physiologist.

Backed up registered nurse, providing allergy shots; ACLS certified to respond to emergencies on worksite campus.

Administered immunizations and prophylaxis services to corporate employees traveling overseas.

ADDITIONAL EXPERIENCE

NORTHSIDE HOSPITAL, Alpharetta, GA

Family Nurse Practitioner – Women's Heart & Health Center

Actively promoted women's health risk awareness. Provided affordable and comprehensive health risk screenings, enabling women to reduce heart disease risks, diabetes, and cancer. Recommended detailed nutrition / exercise plans and positive lifestyle modifications. Performed screenings at local community / corporate health fairs, interacting, and helping participants chart a better course for personal health.

Amy E. Warner linkedin.com/in/amyelizabethwarner Page 4 of 4

NORTH CHATTAHOOCHEE FAMILY PRACTICE, Suwanee, GA

Family Nurse Practitioner / Independent Practitioner – Family Practice

Delivered primary health care in large-10 provider community family practice, assessing, diagnosing, and managing common, acute, and chronic conditions and preventative health services, administering physical examinations, ordering and interpreting diagnostic tests, and performing office procedures. Provided safe, high-quality, cost-effective patient care; received high insurance ratings on prescribing practices, particularly antibiotic use for streptococcus pharyngitis.

GEORGIA STATE UNIVERSITY, Atlanta, GA

Clinical Faculty – BSN Students

Supervised 6 to 9 students each quarter / semester during clinical experience in Medical-Surgical Nursing and evaluated performance at mid-term / end of quarter. Guided students through learning experience and provided instruction and feedback to meet competency in nursing skills. Guest lecturer for physical assessment with live demonstration.

EDUCATION

Doctor of Nursing Practice, Advanced Practice Leadership, University of Alabama, Tuscaloosa, AL, 2015

Master of Business Administration (MBA) in Healthcare, California Coast University, Santa Ana, CA, 2020

Post-Masters Certificate, Family Nurse Practitioner, Emory University, Atlanta, GA, 1999

Master of Science in Nursing (MSN), Adult Clinical Nurse Specialist, Georgia State University, Atlanta, GA, 1996

Bachelor of Science in Nursing (BSN), Registered Nurse, Oakland University, Rochester Hills, MI, 1992

CERTIFICATIONS

Board Certified Nurse Executive – Advanced ANCC #202*******, Issued: 2020 – November 2025

Board Certified Adult Clinical Nurse Specialist –ANCC #201-***-****, 2015 - February 2025

Board Certified Family Nurse Practitioner – AANP #F0400256, 2000 - March 2025

Quality and Process Improvement Greenbelt Certification, November 2018

Epic Physician Builder Certification, October 2019

Credentialed Epic Trainer, December 2016

Basic Life Support for Healthcare Providers (BLS), November 2019 – November 2021

AANP Introductory Certificate on Leadership, 2020

Introductory Certificate on Obesity Management in Primary Care, 2020

Registered Professional Nursing License - Georgia (eNLC-license) RN106324, Exp January 31, 2022

Advanced Practice – Advanced Practice NP – License RN106324, Exp January 31, 2022

Advanced Practice – Advanced Practice CNS – License RN106324, Exp January 31, 2022

Controlled Substance License, Georgia MW4604852, Exp May 31, 2023

ACCOMPLISHMENTS

Elected as Georgia State Representative American Association of Nurse Practitioners (AANP) 2016-2018

"What Retail Clinicians Should Know About Measles," Amy E. Warner, November 3, 2015: Contemporary Clinic

"Back-to-School Immunizations," Amy E. Warner, July 31, 2015: Contemporary Clinic

“Vaccine Footnotes: Immunology, 2014 Immunization Update & Managing Catch-Up Schedules,” 2014 AANP Specialty and Leadership Conference, Napes, FL, October 2014

“Acute Rhinosinusitis,” AANP Specialty & Leadership Conference, Las Vegas, NV, October 2013

“Sorting Out Sore Throat,” AANP Specialty & Leadership Conference, Las Vegas, NV, October 2013

AFFILIATIONS

HOSA (Future Health Professionals) Judge Leadership Conference Volunteer

Forsyth County Drug Awareness Council Volunteer

Camp High Harbour YMCA Nurse, Rabun County

Contact this candidate