Faith Mbali Ngwenya

Administrative And Marketing Assistant

Profile

Experienced as an Receptionist, Office F & A Administrator and Marketing Assistant dedicated to delivering professional service to corporate. Bringing forth the ability to handle a variety of clerical and administrative tasks to ensure smooth operations. Adept in providing optimal customer service, while maintaining a friendly and helpful attitude and gaining knowledge in finance and marketing departments.

Employment History

Junior Marketing Strategist at Afrikoa Cafe, Rosebank, Johannesburg

August 2019 — October 2019

Part-time based employment at Afrikoa Café. Having had a positive client turnover in less than 2 months. Assisted in designing and implementing marketing strategies and campaigns to help increase web traffic through market research. With the use of customer feedback, we were able to ensure client satisfaction and went from 10 customers, to +- 50 customers on operating nights.

Responsibilities included:

· Generate innovative ideas to promote the Afrikoa brand and products

· Ensure brand consistency through all marketing channels

· Liaise with internal teams and ensure brand consistency F & A office administrator at JSI South Africa, Brooklyn, Pretoria February 2019 — July 2019

As the first point of contact, I supported the Finance & Administration (F&A) Manager to ensure that the reception and office at John Snow, Inc. (JSI) in South Africa (SA) was run professionally and at a high standard of quality. Responsibilities included:

Front Office

• Effective and highly professional handling and screening of telephone calls, directing calls appropriately, facilitating conference calls and taking and relaying messages as appropriate.

• Management of incoming and outgoing mail and deliveries Administration

• Work with members of the F&A team to organise and coordinate meetings or events assisting with preparation and circulation of agendas, arranging logistics and preparation of reports or collation of minutes of meetings. Details

063*******

adkbj7@r.postjobfree.com

Skills

Customer Service

Digital Marketing

Administration

Microsoft Office

SAP

Able to Operate Under Pressure

Creative Writing

Languages

Afrikaans

English

isiZulu

Setswana

• Assist in maintaining vendor or supplier database.

• Formatting and editing of documents and invoices.

• Keep track of office supplies and procuring replenishments as and when required.

Manager.

• Created supplier action files on a weekly basis for payment purpose Fleet Project Administrator at Fleet Horizon Solutions, Lynwood, Pretoria

April 2017 — October 2017

Permanent based employment. Assisted in the management and tracking of client fleet. Gained knowledge of using Cancom, EWCOP and C-Tracker systems. Assisted in the start-up of the call centre and provided bi-weekly reports to clients based on their fleet activity.

Willingly worked over-time to provide assistance in compiling and submission of Tender Document by providing needed reports.

Dispatcher at City Power, Booysens, Johannesburg

July 2016 — March 2017

Project based employment. Employed by EOH and contracted to City Power. Provided effective prioritisation of critical events and the management of all the resources allocated for critical work (network restoration to ensure availability of supply), obtain feedback and tracking of progress requiring execution within a 24-hour period with the use of Force link system. Worked for 12 hour shifts on a daily. Gained knowledge and experience on operating on SAP system. Student Assistant at JSI South Africa, Brooklyn, Pretoria January 2016 — February 2016

Employed by John Snow Inc. and subcontracted to ASK AFRIKA for a field project to assist in the collection of data and statistics from hospitals and clinics in different regions.

Duties included but were not limited to collection of data from local and rural clinics.

Face-to Face interviews with clinic staff members. Providing feedback to team leader

Volunteer- Sunday School teacher at Assemblies of God, Kempton Park, Johannesburg

March 2015 — December 2019

Worked with a group of 30+ toddlers at the church. The Sunday school sessions were aimed to teach the young ones reading, drawing and knowledge of the bible.

Education

Media Operations Management, Boston Media House, Sandton, Johannesburg

February 2018 — Present

Boston Media House (Sandton)

BBA in Media Operations Management

Current

Current modules:

● Public relations

● Marketing

● Advertising

● Industrial psychology

● Operations Management

● Financial Management

● Entrepreneurship

● Media Law

Matric Certificate, Edenvale High School

January 2015 — December 2015

Completed Grade 12 with 3 distinctions in Business Studies, History and Life Orientation.

References

Aris Albetti from Afrikoa Cafe

062-***-****

Michelle Wakefield from JSI South Africa

012-***-****

Sibusiso Shongwe from Fleet Horizon Solutions

(087-***-****

Tiro Mokgosi from City Power

061-***-****

Nomangwane Dlamini from Assemblies of God

079-***-****

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