Summary and Highlights

A results-oriented business professional with proven abilities in managing programs, efficiency of operations, and detailing project information to determine effective processes for operations. Able to identify areas of strength and weakness and implement company policies, standards and changes in operation. Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective uses of manpower and available resources.

Clearance: Active Top Secret

Professional

Program Management

Project Management

Risk Management Framework

Information Assurance

Operations Management

Service Line Management

Metrics

Proposal Writing

Quality Assurance/Control

ServiceNow

Education

Master of Business in Project Management, American Intercontinental University, Hoffman Estates, IL

Bachelor of Science in Information Technology, American Intercontinental University, Hoffman Estates, IL (magna cum laude)

Disaster Recovery Planning

Contingency Planning

Workforce Planning

Research & Development

IT Governance

Systems Security Engineering

Business Process & Reengineering

Enterprise Architecture

Network & Systems Security

2

Representative Clients

Army Material Command/G6

Software Engineering & Directorate

National Aeronautics Space Administration

Army Contracting Command /G6

Missile Defense Agency

PEO Missiles & Space

Navy Sea Systems Command

Relevant Professional Experience

Nov 2019 – Present General Dynamics Information Technology (Alabama Super Computing) Huntsville, AL

Sr. Service Delivery/ Operation Manager

•Manages the daily timely execution and administration of company contractual commitments with its clients by ensuring the service desk is fully operational in support of the Alabama K-12, College and University monitoring initiatives for the state.

Monitor client’s servers, networks, and computer systems for irregularities and performance issues. Assesses system data and error logs, along with user reports, to determine areas for improvement or repair. Determine when systems or servers are due for upgrades.

Direct the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives. Assesses current department needs and help desk inquiries and assigns personnel to resolve each issue. Develop and implement technician schedules.

Provide direct user support by handling service desk escalations by assessing the situation and devising a solution to the problem, which could include equipment replacement or repair if the problem is related to the end user’s hardware or software.

Ensure that policies and plans formulated are in line with the organization’s goals.

Ensure that policies formulated are fully implemented to achieve policy objectives.

Assist in hiring and training the members of the service delivery team.

Educate the members of the service delivery team on new policy plans and implication on service delivery

Assess the individual and collective performance of the team members

Recommend team members for reward, which could be praise, financial, or material incentive or promotion

Organize and head meetings with the service delivery team

Prepare periodic reports and present such reports to the senior management

Attend important meetings on behalf of the service delivery team or appoint representatives

Make recommendations for policy or technological change

Collate data and information on client satisfaction, inquiry, and complaint

October 2018-Nov 2019 Decisive Analytics Huntsville, AL

Program & Proposal Manager

Manages the timely execution and administration of company contractual commitments with its customer to ensure these requirements are reviewed and implemented internally to meet and exceed performance and business unit targets.

Manage programs within schedule and budget, and lead in analyzing risk and establishing associated contingencies.

Takes a leadership role in supporting development of annual Strategic Business Plan for Portfolio/Business Units.

Demonstrated ability to deliver results in a highly regulated Department of Defense environment, while delivering products and services on schedule and within budget.

Lead and develop a team of program managers to deliver on critical projects

Gather and document business and technical requirements to ensure success

Strong business acumen

Proven exceptional customer relationship management skills

Serves as customer advocate for product development, production support issues and /or concerns

Support various technical discussions and coordinate the program medium to long range planning

Ensure previous lessons learned are incorporated into program planning and control

Identify & manage program stakeholders (internal & external)

Demonstrated expertise in project initiation, scoping, requirements definition and estimation (time and resources)

Exceptional analytical, quantitative and presentation skills

Experience working with geographically distributed teams

(Company sold due to my departure)

June 2017 -October 2018 Brockwell Technologies, Inc. Huntsville, AL

Chief Architect Lead / Agile Liaison /ServiceNow

Provided architectural oversight for development, management, and enhancement of company applications.

Worked with development team to define architectural framework.

Developed best practices for business architectures.

Reviewed and recommended improvements to existing architectural designs.

Proposed new technologies to promote feasibility and usability of architectural components.

Assist in business and technical road mapping activities.

Implement continuous improvement initiatives to develop high quality and scalable applications.

Lead cross-functional team to support each Release project plan and post Release/Change review

Create & improve Release processes and documentation to minimize customer impact during changes

Participate in client meetings to understand client needs.

Assist in defining project scope, estimation, and priorities.

Develop architectural plans to meet business needs.

Ensure that team followed architecture governance standards.

Manage Agile Coordinators day-to-day project tasks. Serve as Scrum Master on complex projects.

Executive briefings and reporting on scrum metrics, burn rates and process improvements.

Operate in 3-week sprints with flexibility on length based on immediate functionality concerns.

Technical consultant working closely with developers, architects, business analysts and project managers by leading the successful delivery of ServiceNow solutions.

Workflow Configuration and Customizations

Business Analysis, Workshops, User Story Definition

Customization Document Creation and Refinement

Prepare client facing and internal deliverables

Drive continuous improvement of implementation methodology and service offerings

Ability to Demonstrate ServiceNow Platform as well as specific Modules to potential and existing customers

October 2016 – June 2017 Harris Corporation Huntsville, AL

Program Manager

Responsible for managing the technical/non-technical team members, spanning the organizational levels; leading cross-functional teams and manage multiple simultaneous projects with competing priorities simultaneously; overseeing the day-to-day technical support for the Army Material Command by earning a reputation for productivity, complex problem resolution and professionalism. Mange the development and implementation of standards, processes, and systems required to deliver high quality and consistent support. Leverage extensive experience in multiple operating environments including mainframe connectivity and security, Windows NT/2000 workstation and server and UNIX. Manage escalations issues as needed while maintaining excellent communication with the customers and technical teams. Responsible for day-to-day activities of the Global Informational Technology Operations Center (Army Material Command), while managing Tier I, II and III (Engineering) operational tasks. Collaborating with Engineering to provide support for the servers and devices that comprise the AMC Video Teleconference Enterprise Center (VTCEC). Supporting the server migration from physical to virtual environment, Configuration Management, and incident management. Ensuring that employees are adhering to standards, processes, and procedures implemented to provide quality service to the customers. Developing lessons learned strategies from incidents and process improvements through Integrated Product Team. Prepared briefings for Government Senior Leadership; authored and awarded the 2017 AMC Information Technology contract.

January 2015 – September 2016 Harris Corporation Huntsville, AL

Program Manager/Sr. Business Analyst

Responsible for managing the SharePoint 2013 migration by leading a team of developers, SharePoint designers, Microsoft Consultant/ engineering architect with the following: infrastructure discovery, application dependency analysis, business requirements, identify migration strategies, negotiate schedules, and provide ongoing coordination. Deeply involved in design, planning and execution of migration plan to migrate / decommission all application instances and servers, monitor and report on project metrics, issues, risks, and overall progress site definition customization. Manage weekly meetings with the process areas team leads, directors and executive management team. Consult with the functional business areas regarding the business requirements /designs and technical solutions. Author weekly and monthly status reports. Brief on the technical needs of the project to Sr. Management regarding project cost, risks, and status. Assist with training team members on SP 2013 by providing pro-active consultation on the development plans and schedules to optimize the overall development effort. Additional responsibilities are as follows:

Responsible for planning, configuring, implementing process tools and best practices for SP 2013 enterprise wide.

Responsible for designing and the delivery of a robust, scalable, highly available, fully redundant centralized enterprise server medium farm including Logical/Physical architecture designing and SQL optimization.

Manage the compilation of a fully defined Governance Plan to facilitate system management and ensure use in accordance with its designed intent.

Documentation and execution of a well-defined Information Architecture Plan/Classification and management of enterprise content (enterprise taxonomy, guidelines, metadata, content management, document/information life cycle, etc.)

Configuration of a “searchable” document repository (provide the ability to locate relevant data and content distributed across a wide range of sites, document libraries, business application data repositories, and other sources).

Author documents in support of the SharePoint Migration (Migration Strategy, Application Tool Plan, Test Management Plan, Dashboard, IT Governance) project.

February 2013 – January 2015 Renaissance Corporate Consulting, LLC Huntsville, AL

Program Manager (Business Owner)

Responsible for managing all aspects of Renaissance Corporate Consulting, LLC to bring it to the next level, including finance, research, management of correspondent relationships, operations, information technology, and proposal writing. Some highlights include developing and implementing strategic plans to reduce expenses and increase profitability, oversee, and manage all aspect of the managerial operation to support customer requirements. Responsible for strategy, operation, and overall company performance and brand development. Directly responsible for identifying, negotiating, and managing strategic alliances and business concept develop plans from project conception through operation.

August 2011 – February 2013 Suntiva Huntsville, AL

Sr. Consultant/Program Manager-PMO

Responsible for developing methodologies, project plans, procedures, communication methods, risk assessment, contingency plans, and Quality Assurance standards for the Army Contracting Command/G6 Project Management Office.

Managed web-based application development, oversee entire portfolio of projects, assuring they were delivered according to project design, budget, and timeline. Provided mentoring to team members on the principles of developing proper lifecycle documentation; expertly determined the gap between documented requirements and functionality of legacy applications and technical design specifications with an emphasis on current requirements and functionality.

Verified the development of traceability matrices to link requirements to various cases, implement the use of standard templates to create up-to-date documents and supervise the appropriate review, approval, and completion of all steps. Responsible for authoring policies procedures, guides, and regulations by gathering information, evaluating related documentation/policy, while serving as the Subject Matter Expert. Supported the agency’s Continuity of Operations (COOP) program, Information Technology Contingency Plan (ITCP), Disaster Recovery (DR), and Emergency Preparedness (EP) program.

Supported a variety of project planning activities such as: Research and Analysis, Project Planning; Project Scheduling, Work Breakdown Structure, Task break down, and Project Maintenance and Sustainment; Project Cost Estimating; Cost and Resource Management; Project Control Management, Risk Management, Risk Tracking and Problem Tracking.

Business Development expertise consisted of the following: Worked closely with the BD Manager while overseeing target opportunities for the company, conduct marketing calls to book meetings with potential clients, send follow-up marketing materials and make follow-up monthly calls to establish relationship, perform client presentations articulating the value proposition of product, solution, and service offerings, skilled in cold calling, negotiating contracts, forming alliances and partnering with others, built pricing opportunities to encourage repeat business, monitor new account success by contacting customers at scheduled intervals, ensure customer program satisfaction and provided management with suggestions for improving volume, market share and price levels.

Provided Subject Matter Expertise and Consulting services while overseeing business-based macro level capacity reach and analysis, planning, Enterprise Infrastructure Architecture and Data Modeling and Migration to include business strategies and deployment plans. Assisted with managing the Army Contracting Command, G6 budget forecasting to include the spend plan for FY12 and FY13. Monitor allocated project budgets and resources across cross-functional teams for multiple projects while collaborating with stakeholders to define product requirements. Responsive for the overall direction, coordination, and evaluation of the PMO personnel by carrying out managerial daily responsibilities in accordance with the organization’s policies and applicable laws. Additional responsibilities consisted of interviewing, hiring, training, planning work assignments, directing workflow, performance appraisals, rewarding and disciplining employees and addressing customer concerns and resolving issues.

November 2010 – August 2011 Davidson Technologies Huntsville, AL

January 2010 – November 2011 PeopleTec Huntsville, AL (Contract change)

Project Manager

Responsible for managing the Virtual Desktop Infrastructure, Interim Contractor Offsite Connectivity and MIT Lincoln Lab MDACNet and Mansite for the JRDC program at Missile Defense Agency. The projects entailed managing the schedule, risk, budget, and technical staff for the effort. Briefed the Government customers in the DXCV staff meetings on financial and technical status. Managed the engineering and analyst team by providing them instructions and guidance on the project lifecycle while staying within budget and schedule.

Responsibilities transferred back to the prime, Davidson Technologies for the duration of the contract.

November 2009 – January 2010 Systems Products and Solutions Huntsville, AL

Program Manager

Responsible for managing the OSRVT, PM UAS, REF, Exponent, BETSS-C, JCREW, TACOM and LCMR programs by advising customers and in-house executive management staff, engineering, financial, and logistics personnel in the planning and execution of acquisition programs. Managed work unit responsible for execution of customer acquisition management and contract action requirements. Responsible for employee deployment to dangerous locations (Iraq and Afghanistan). Coordinate with engineering, financial, and logistics personnel to prepare draft procurement requests for new contracts including Statement of Work, Attachments, and Exhibits.

Managed the IT program and the branding efforts of the company and attended executive level meetings with the president and CEO. Served as the proposal writer and manage the company in the absence of the executive management staff.

Reviewed government contracts and make recommendations to management regarding contract data records and reporting. Responded to data requests and brief the executive team on contracts requirements. Coordinated data flow by utilizing SharePoint site for effective communication and data flow.

March 2006 – November 2009 BAE Systems Huntsville, AL

Information Assurance Program Manager/Contracts

Accomplished, proactive leader with successful experience building and leading cohesive teams to achieve project objectives in extreme conditions under difficult situations. Customer-focused program manager committed to building corporate success by identifying and capitalizing on business opportunities. Manage IA costing, scheduling, and performance of the IA project to support the Missile Defense Agency Program.

Author documents in support of the SharePoint Migration (Migration Strategy, Application Tool Plan, Test Management Plan, Dashboard, IT Governance) project.

Interfaced with the customer to conduct studies and analyses of systems and applications on MDA IA Program

Devised plans to improve operating concepts to address system certification and expiration

Developed acquisition objectives to safeguard the systems integrity prior to deployment

Research plans and brief the customer and ranking officers on systems status and modifications

Prepared long-range program plans and budget analysis for new and old systems for project managers

Advised project managers on the outcome of the analysis of the system/application testing

Provided managerial and technical leadership to develop and implement a successful IA team for the MDA project office

Experienced in DoD Information Technology Security Certification and Accreditation Process

EDUCATIONAL BACKGROUND

Master of Business in Project Management, American Intercontinental University, Hoffman Estates, IL

Bachelor of Science in Information Technology, American Intercontinental University, Hoffman Estates, IL (Magna Cum Laude)

PROFESSIONAL CERTIFICATIONS & ASSOCIATIONS

Equal Employment Opportunity (EEO-DIOMI)

Security+ CE Certification

Management Training Certification

Project Management Professional (PMP)

Information Assurance Security Officer (IASO)

International Traffic in Arms Certification (ITAR)

Information Systems Security Manager (ISSM)

Member – InfraGuard

Facility Security Officer (FSO)

Asst. Director – Cyber Board of Huntsville

DAWAI Level 1

ITIL

Member – National Society of Black Engineers

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