Customer Service
Resume:
Rayette Ruiz
Niskayuna NY *****
Education Strayer University
Currently pursuing a Bachelor of Science in Accounting Phoenix University
May 2002
Certificate in Bookkeeping and Accounting
Skills/Qualities Detail Oriented Optimistic Time Management Organized Open minded Writing Skills
Dependable Team Player Good Interpersonal Skills
Multi-Tasking Flexible
Experience Fidelis Care
Latham NY
May 2019- Present
Respond to telephone or written correspondence inquiries from members within established timeframes utilizing current reference materials and available resources Provide assistance to members regarding website registration and navigation Document all activities for quality and metrics reporting through the(CRM) application Process written customer correspondence and provide the appropriate level of timely follow up Assist MLTC with the faxes receive
Keybank National Association
Albany NY
January 2010- August 2018
Customer Contact Specialist II
Assist clients with account inquires, servicing needs and issue resolution when problem arise Provide exceptional customer service
Effective recognize and act upon client retention opportunities by recommending appropriate products that best meet their needs
Consistently provide customer service that is knowledgeable, prompt and courteous Supports and participated in changes to policies and procedures and is supportive of management decisions
Head Teller
August 2004- December 2009
Record Keeping
File Reports
Provide exceptional customer service
Ensure that Federal Compliance Rules are followed
Teller Functions: deposit of cash/checks. Withdrawal Resolve Customer’s Queries
Community Involvement
Employee Volunteer Council (Treasurer)
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