AHMAD AL-WAFAI, PMP, CRISC, CISA

Cell 438-***-**** adkb2n@r.postjobfree.com

SENIOR PROGRAM / PROJECT MANAGER

Over 14 years of project management and consulting experience directing IT and business transformation projects. Delivered multi-million programs in North America and internationally. Directed the enterprise architecture team and the delivery of the customer relationship management (CRM) at the largest payment processing organization in Canada. Established and sustained Centre of Excellence Program Management Office (PMO) at one of the consulting firms. Experience with different industries including Financial Services (Banking), Technology, government, Non for profit and Telecommunication with including carrying business development pursuits end-to-end. Looking forward to help organizations integrate their IT platforms, build a professional relationship with vendors and deliver successful projects.

SKILLS

Program / Project Management: Experience leading large-scale full-life cycle implementations of CRM solutions. Directed large teams, managed vendors, managed steering committee meetings, negotiated budgets, and presented business cases. Solid understanding of SDLC methodologies working in agile, waterfall, and hybrid environments.

Business Applications: Consulting and CRM implementation experience (Salesforce and Microsoft Dynamics) as well as leading the Enterprise Resources Planning (ERP) applications implementation including Financial and Supply Chain applications from different vendors.

Resources Management: Directed a wide range of technical SMEs such as developers, Business Analysts, Architects, Networking, and Information Security teams

EXPERIENCE

KPMG November 2019 – Present

Associate Director

Execute process and technology transformations, measurable improved operational performance, and organizational restructuring.

Work with client businesses throughout the project lifecycle by leveraging performance improvement frameworks and helping to ensure timely execution of project deliverables.

Lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.

Manage projects and engagements activities including: development and management of project scope, work plans, schedules, budgets, risks, resources, and quality.

BDO Canada January 2018 – May 2019

Senior Program / Project Manager

Turned around a low performing CRM case management and deployment management implementation project in less than 6 months by switching the strategy from Waterfall to Agile.

Established and sustained the Project Management Centre of Excellence (CoE/PMO) of BDO

Helped a handful of BDO Canada customers to implement CRM to establish a customer relationship practice by implementing Microsoft Dynamics 365 CRM and CRM Portal

Generated new business for BDO within health care, insurance, and non-profit organizations.

Implemented Microsoft Business Centre Enterprise Relationship Management (ERP)

Moneris Solutions February 2016 – January 2018

Program Manager

Managed the Customer Experience program to implement MS Dynamics 365 Service, Knowledge management, Unified Service Desk customization and integration with the call center as well as integration with Office 365 and backend legacy systems.

Prepared business cases to guide executives into making the right business decision.

Established and managed the Technology Architecture Council responsible for evolution of the Enterprise Architecture (EA) function, evaluation of technology initiatives and as well as the coordination of enterprise information systems, data and solution architecture.

CARE & Planning January 2012 – September 2015

Senior Manager

Member of the CEO board of advisory, provided guidance on strategic initiatives while reporting to the CEO on challenging short-term projects within time and budget.

Managed the execution of the IT Roadmap and projects implementation in alignment with organizational goals and with focus on budget, quality and scope.

Managed the delivery and implementation of the ERP (Oracle e-Business Suite) project.

Managed the development of the organizational & operational processes.

Supervised a team of engineers, while working closely with management, external vendors and advisors to build a sustainable highly available infrastructure.

Ernst & Young May 2008 – December 2011

IT Risk and Assurance Manager

Managed the delivery of Advisory Services including Project Management, CRM & ERP Advisory, Application Control Assessments, IT General Control reviews, Development of IT Policies & Procedures based on COBIT/ ITIL, IT Processes Optimization, IT Compliance Reviews & Audits.

Managed a core team of IT Risk & Assurance consultants reflecting leadership and delivering consulting services including business requirements definition, program risk & quality management, application architecture & solution design, solution & vendor selection, ERP health check reviews as well as authorizations definition and reviews.

INTEGRATED TELECOM COMPANY May 2006 – May 2008

OSS/BSS Senior Analyst

Managed an initiative to enable the CRM and Call Center operations through the deployment of the Oracle ERP e-Business as well as integration with Metranet customer care and billing systems.

INTRASOFT March 2004 – May 2006

Functional Consultant

Implementation Consultant for Oracle Data Warehouse and CRM track, managing & delivering solutions on Tele Sales, Marketing, Service and Customer Interaction Center.

EDUCATION

Bachelors of Science in Computer Science June 2003

University of North Texas

CREDENTIALS

Certified in Risk and Information System Control (CRISC) – ISACA

Project Management Professional (PMP) – Project Management Institute (PMI)

Certified Information System Auditor (CISA) – ISACA

Enterprise Content Management Specialist (ECMs) – AIIM

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