Address

Brgy. San Isidro, Bacolor,

Pampanga

SKILLS

Microsoft Office (Word, Excel

PowerPoint, Access, Outlook,

Flow)

Citrix, Linux (ATPCO- Airline

Tariff Publishing Company),

Apollo, PIPPS (Passenger

Interline Pricing Prorate

System)

Data Loader, Salesforce

RAPID (Revenue Accounting

Proration Interline Billing

Decision Support) System

MARS (Mercator Accounting

and Reservation System)

Customer Service

Business Correspondence

Account Assistant (EK Revenue Services)

May 22, 2008 – April 30, 2018

Najm Merit awardee for initiating and introducing multiple automation in sales area with the support of FIL team leading to resource savings of 7 person days a month.

Responsible for the accurate processing of data from sales reports, refund reports and CSR to ensure that the system correctly compares transaction entries with header information, in order to generate the appropriate financial transaction entry.

Adheres to timeline in processing and or update the sales and refunds to maintain zero back logs.

Clearing of Sales Not Reported sent by control unit team to ensure accurate sales are accounted.

Provide Key Performance Indicator (KPI) report for our Team in the absence of our supervisor.

Senior Account Assistant with more than 12 years of experience in Emirates Airlines, providing high quality standard of customer service to all inbound calls and email correspondence regarding invoice status and payment related inquiries as well as customer complaints.

Najm Merit awardee for initiating and introducing multiple automation in the sales area with the support of FIL team leading to resource savings of 7 persons work in a month.

CONTACT

WORK EXPERIENCE

Phone

092********

Email

adkb00@r.postjobfree.com

PROFILE

Janice Kabiling - Joanino

Emirates Airlines - Dubai, UAE

Senior Account Assistant (Group Accounts Payable Services – Contact Center Team)

May 01, 2018 – December 03, 2020

Handled high volume of inbound calls and email inquiries regarding the invoice status and payment date while managing multiple lines attending to and provided an excellent customer service.

Prepared weekly reports, analyzed all suppliers’ concerns, problems and provided a solution.

Processed and expedited payment for vendors by following up with concerned team.

Maintained quality assurance and compliance measures set within the organization and clients.

Accurately documented, researched and resolved customer’s needs.

Reconcile Supplier’s Statement of Accounts for monthly review.

Developed a contact center tool, which will help us to easily actioned emails, call inquiries and resolved customer complaints empathetically, professionally and in a timely manner.

Finance Innovation Lab (FIL) member. Analyzing how manual process can be automated.

Corresponds with Outstation sales offices, Staff travel, Internal (EK Revenue), and other team in Finance and FSS thru email or phone regarding queries, rectification and other updates on sales and refunds

Contributes with the continual improvement of error clearance of Area Office by analyzing errors and coming up with best solution to clear or eliminate the error within a short period of time for an accurate result.

Quality champions in our team. Helps improve our standard operating procedures in line with EKRA ISO certification by reviewing my team members processing monthly and monthly meeting with my co-QC and officer regarding suggestions and new processes.

Provide reports and Power point presentation as request by Fi Offi

Accenture Inc. – Navitaire LCC – Makati City, Philippines August 2005 – May 2008

Airline Ticket Analyst (BPO - Business Process

Outsourcing Department)

Top Auditor Achiever for the month of January and February

(2008).

Audit airline tickets to check if the prices are correct. And issue a debit memo to the agencies if there are discrepancies.

Validates reported fares of agencies and verifies adherence to define airline policies and procedures through audit verification to ensure compliance and correct revenue generation

Understand, interpret and apply airline-pricing contracts.

Provide input to senior/supervisor for continuous improvement processes.

Performs performing transaction review for North America and Pacific region.

Polytechnic University of the Philippines

College of Tourism and Hotel and Restaurant

Management Dean’s Office

August 2001 – March 2002

Student Assistant

• Encode certifications for the Graduating Students and Alumni and Professors Grade Sheets

• Assists College Dean and Chairperson

• perform administrative task such as photocopying, call handling, typing, scanning, sending fax and any other related duties and tasks as required and assign by the dean and chairperson

SEMINARS AND

TRAININGS ATTENDED

MS Excel 2010 - Advanced

Level (Passed with Distinction)

Emirates Aviation College

30-31 March 2014

MS Excel 2010 - Intermediate

Level

Emirates Aviation College

19 November 2013

EMCARE- Foundation Training

for Emergency Roles

Emirates Headquarters

22 – 23 April 2013

Standard Fares and Ticketing -

Self Study ((Passed with

Distinction)

Emirates Aviation College

27 April 2010

Administrative Assistant Skills:

Understanding Basic Skills

(Online)

07 February 2011

Bachelor in Hotel and

Restaurant Management

Polytechnic University of the

Philippines, Sta. Mesa, Manila

1998-2002

EDUCATIONAL BACKGROUND

PERSONAL INFORMATION

Date of Birth: November 25, 1980

Nationality: Filipino

Notice Period: 30 Calendar Days

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