Manager Project
Resume:
Everlene Talbert, CSM
McHenry, IL 60050
Email: *********@*****.***
CERTIFICATION
Agile Certified ScrumMaster® (CSM®)
Certification Authority: Scrum Alliance®: URL http://bcert.me/srikrtmpq
EDUCATION
Master of Arts in Management Information System from University of Iowa - Graduated: May 2000
Bachelor of Science in Accounting from DePaul University - Graduated: February 1989
Associate of Science in Accounting from Triton Junior College – Graduated: December 1985
TECHNICAL SKILLS
IT Experience: 20 Years
Program Management
Business Analysis
Software Training
Project Management
Organization Change Management
Technical Writing
Quality Assurance/Testing
Application Support
Website Development
SDLC Methodologies
Waterfall
Agile
New Product Development
Prototyping Model
Iterative and Incremental
Model
ACCOUNTING SKILLS
Accounting Experience: 14 Years
General Accounting/Bookkeeping
Auditing
Medical Billing
Payroll
Tax Return
INDUSTRY EXPERIENCE
Healthcare
Real Estate
Utilities: Electric & Gas Companies
Education
Insurance
Manufacturing: Aerospace, Food, Transportation, Publishing, and Steel
Agriculture
Retail
SOFTWARES/TOOLS
MICROSOFT APPLICATIONS
Word
Excel
Access
Outlook
SharePoint
PowerPoint
PowerPoint
Visio
Visio Studio Team Foundation Server
PROJECT MANAGEMENT TOOLS
MS Project
Daptiv
Primavera
Clarity
PAST SYSTEM IMPLEMENTATION PROJECTS SUMMARY
HEALTHCARE APPLICATIONS
Epic
McKesson Corporation’s Horizon Clinical
Meditech Magic
Cerner Electronic MAR System
PICIS Intensive Care Unit System
Patient Safety Net (Computerized Incident Reporting System)
ICD 10 Coding System Transition
OptumInsight Optum & Nunance Quantim
OMTool OCR Technologies
MEDICAL DEVICES
Hearing Aid Devices Fitting Software
HRIS SYSTEMS
Workday
Kronos
NEW PRODUCT LAUNCH
Hearing Aid Device
Gas & Electric Meters
Steel Bar
CYBER SECURITY
US Dept of Energy NERC CIP Version 5 program to protect the electrical grid
Oracle Identity Management
DATABASE/DATA ANALYTICS
Epic Clarity & BI Tool
Big Data & Data Analytics – Hadoop Solution
Oracle BI Enterprise Solution & Data Warehouse
Oracle Financial Database Upgrade & Split into Multiple Databases by Application
SUPPLY CHAIN/ERP/INVENTORY
VisCIMS & Owen & Minor – New Purchasing & Inventory System
Online Financial Dashboard & Reports of Manufacturing & Inventory Activities
Oracle EBS Inventory & QA Modules Upgrade
CRM SYSTEM
Salesforce
FINANCIAL SYSTEMS
GEAC General Accounting, Payable, and Receivable Modules
Fixed Assets Application
Customer Billing Solution
Impact Activity Based Costing Solution
OnBase OCR Solution for Accounts Payable
9 financial applications suite technical upgrade
Automation of manual audit processes to synchronize JDE, Peoplesoft HRIS, and Cognos ORG/BU Hierarchy structure data
OTHERS
Self Service Customer Web Portals
Oracle Social Media Solution
eMeter’s Advanced Meter Infrastructure technologies
Exam/Test Authoring & Publishing Solution
Eclipsys’ Sunrise Decision Support
Information Technology Employment History
Talbert & Associates, LLC
Client: Various
March 2010 to Present
Project Management/Web Developer
Project Description: Website development.
Responsibilities:
Designed and build website for small companies.
Provide project management leadership over website development engagement.
SPR Consulting
Client: GN ReSound
March 2019 to March 2020
Project Manager (Contract Position)
Project Description: Implementation of fitting software used to configure hearing aid instruments for patient via New Product Development process.
Responsibilities:
Provide project management leadership over Scrum Team using Agile SAFe.
Work with Scrum Team to define the scope, goals, deliverables, required budget, and schedule.
Create project management documentation: project charter, management plan, master project plan, risk analysis, etc.
Collect status from Product Manager and Product Owners on status of inbounds, project activities, identify emerging risks, compose or update a report on inbound status.
Review Realtime Board, TFS, and attend meetings to assess status of projects against milestones.
Identify and manage risks.
Escalates and remove impediments.
Compose or update project milestone reports.
Dashboards/general reporting: Create or maintain dashboards, SharePoint project status pages, and support in creating and maintaining status reports.
Oversee delivery and support of hearing aid software tested in Clinical Trials conducted by Audiologists with patients
oManage software engineers and quality assurance teams’ testing activities to prepare the hearing aid software readiness for clinical trial
oCoordinate clinical trial scope, schedule, and delivery of software with program manager, hardware project manager, and audiology team.
oSupport clinical trial testing
oTrack and drive resolution of all defects reported discovered during clinical trial.
New Product Development Process (NPD) - Hearing Aid Device Configuration Software Customizations for Large Retail Chain Stores
oMaintain NPD checklist for individual projects.
oParticipated in new product launch sales team handover meeting at the beginning of product.
oEnsured software customizations meets the clients’ business requirement.
oResponsible for creating NPD documentation as needed for NPD compliance.
oSome process facilitation such as getting device IDs ready for Program Manager to create TPIs.
oCoordinated software engineers’ tivities to setup for clinical trial of hearing adi de hearing aid software and supported to Audiology for Clinical Trials with patient
oDrive continuous improvement of NPD Process.
oConducted demos of the fitting software to stakeholders.
oResponsible to handing off finalized fitting software to Sales Team, Product Management Team, Client Program Manager, and Hearing Aid Device Project Manager.
GlobalSource IT
Client: Charter Manufacturing
May 2016 to March 2018
Senior Business Analyst (Contract Position)
Project Descriptions: Implementation of (1) Account Payable Imaging Solution, (2) Activity Based Costing Solution for Cost Accounting Reporting/Forecasting/Stimulation/Data Modeling, (3) Technical Upgrade of Optical character recognition (OCR) application, and (4) Oracle EBS enhancements and business process changes for Supply Chain/Inventory/Quality Assurance modules to support rollout of Cut To Length manufacturing process for round steel bars.
Responsibilities:
Gather and document business requirements.
Create functional specification and data mapping documentation.
Using interviews and requirements workshops, capture business process workflow in support of new software implementation.
Work directly with and serve as the liaison between business units, technology teams and vendor teams.
Defining testing strategy and risks.
Write test scenarios and cases.
Coordinate and lead all testing efforts (i.e. system, UAT, etc.).
Provide significant contributions in the testing and debugging of new software.
Ensure issues are identified, tracked, reported on and resolved in a timely manner.
Work with business unit personnel to identify required changes and communicate information to development team.
On-boarding and training junior Business Analyst.
Coaching and mentoring junior Business Analyst: validating/review their BA deliverables, advising them on relationships with other project stakeholders, tasks, issues, risks and other challenges, estimating both effort and duration, managing/assess how they manage their time.
New Product Development Process – Round Steel Bar Product
oWorked with Engineering Team to define the business, data, and reporting requirements for the production of new Round Steel Bar product line.
oIdentified all systems and applications, and integrations receiving/sending information to Oracle ERP related to the new Round Steel Bar Product data.
oCreated functional requirement and technical specification documentation for system upgrades need in Oracle ERP, MES, Financial, Warehousing, Quality Control and other subsystems.
oWorked with management team and their staff in Sales, Engineering, Manufacturing Operation, Warehousing, Finance, and Quality Control departments to define and implement new business processes and documentation in support of the Round Steel Bar Product Line.
oPlan and managed overall all testing efforts (i.e. system testing, UAT, integrations, etc) for the systems/application upgraded for new Round Steel Bar Product line.
Mastech
Client: KPMG Advisory Services
February 2015 to March 2016
Program Manager (Contract Position)
Program Description: A cybersecurity system implementation of the National American Electric Reliability Corporation (NERC) CIP Version 5 Compliance for the utility company, Exelon. The implementation complied of 14 projects encompassing Product Management, Infrastructure, Quality Assurance, Information Security, Change Management, and IT Architecture.
Responsibilities:
Configured and supported an in-house resource tracking system, RMT.
Defined, setup, and managed the Document Management Process.
o Defined document quality standards, version control, and SharePoint practices.
o Setup Central Document Repository (multiple SharePoint sites)
o Worked with project managers and business analysis to identify project deliverables and setup logs that tracks the progress and location of all deliverables documents.
o Worked with project team to develop a document approver matrices that identify document approvers and reviewers
Tracked progress and collection of deliverable documentation.
Managed projects’ SharePoint sites.
W3R Consulting
Client: Blue Cross Blue Shield Illinois
December 2014 to February 2015
Project Manager (Contract Position)
Project Description: Implementation of a financial data warehouse & big data plus the build of the underlying infrastructure components (Telephony and Network).
Responsibilities:
Defined and planned the project scope of work with technical leads.
Created and maintained a project schedule.
Managed and reported status the IT project team activities to Program Manager
Created and maintained project budget.
Acts as a quality reviewer of the deliverables.
Ensured the work of the IT project activities are aligned with the stated business objectives, setting and managing Project Manager/PMO/Project Sponsor expectations of IT scope of work, managing and escalating issues and changes to Program Level.
Infinity Consulting Solutions (ICS)
Client: Arthur J. Gallagher
February 2014 to November 2014
Project Manager (Contract Position)
Project Descriptions: Implementation of (1).Net/SharePoint technologies upgrade and feature enhancements for 9 financial applications plus upgrade of the infrastructure network (pc, servers, etc.), (2) Split of single financial database by application and replace the database server and other infrastructure components, and (3) automation of existing manual processes to synchronize and audit JD Edwards (JDE), Oracle HRIS, and Cognos Financial Reporting ORG/BU Hierarchy structure.
Responsibilities:
Project Manager Role
Worked closely with Corporate Finance (product owner), vendor technical leads, and Director of Financial Applications to define project scope, all required deliverables, a framework for the project schedules and budget.
Provided leadership and manage multiple financial system implementation projects concurrently.
Created and maintained project management artifacts: charter, project plan, communication plan, RAID Log, RACI, resources plan, Action Item Log, status reporting, meeting agendas/minutes, SharePoint site, and etc.
Acted as a quality reviewer of the vendor’s Statement of Works.
Managed vendor technical resources located in the United States and off-shore India.
Managed the infrastructure activities: Installation and upgrade of hardware components supporting the application.
Facilitated technical, status, and Steering Committee meetings and communicated project progression/status.
Acted as technical reviewer of IT deliverable documentation (i.e. technical specifications, architectural design, and hardware requirements).
Participated in Release Management Process and CAB meetings.
Executed an IT Communication plan for the projects including developing communication messages to end users.
Lead software testing efforts: created testing plan, identified testers, coordinated testing preparation, managed test execution process, reported daily testing stats, managed defects/bugs tickets, obtained testing signoff, and verified/approved migration of code to all environments (development, SIT QA, UAT QA, training, and production).
Gathered and documented business and technical requirements.
Managed projects’ SharePoint sites.
Change Management Role
Created Communications plans, line-item communications inventories, develop communications content.
Conducted stakeholder analysis, including identification as part of the project management documentation.
Coordinated Change activities within project implementation team:
Assessed Change risks and document mitigating actions then fold Change risks into overall project risk profile.
Created training plans, training curriculums, training content and manage training deployment.
Sinai Health System
July 2013 – February 2014
Senior System Analyst
Project Descriptions: Implementation of (1) Optum CAC 360, a claims & reimbursement solution used by the HIM department for medical billing to assist with coding and (2) ICD-10 Coding Conversion.
Responsibilities:
System Implementation
Optum CAC 360
Performed the local installation of the CAC application on HIM staffs' personal computers.
Setup the data interfaces required to feed the clinical documentation into the CAC application and accept the coded data into the Sinai's billing system.
Gathered and document business requirements for new CAC application. Worked with Optum technical to define and setup the software user profiles/security and configurations.
Provided training to the HIM staff.
Assisted Optum & Sinai network engineers with client-server installation.
Provide application support to HIM staff.
ICD-10 Implementation Project
Assessment of ICD-10 Hospital Readiness by conducting survey and analyze/summarize the results.
Prepare and manage the project plan and and budget for technology portion of the ICD-10 implementation.
Resource management of project IT team members.
Managing the day to day activities of the project and status reporting.
Act as primary liaison between business/clinical areas and IT team.
Application support
Installed/Configured HIM applications on user pcs.
Gathered/Documented requirements.
Provide daily IT support to the Medical Record, Registration, and clinical department users in the clinics and hospitals
Setup new users and troubleshoot issues with the paging systems and pagers for hospital transporters.
Setup new patient wristband formats and troubleshoot issues with printing wristbands.
Modify/create clinical documents and other forms using FastForm and QuickForm softwares.
TekSystems
Clients: ACT, Transamerica, & Zoomorphrix
March 2012 – May 2013
Project Manager/Business Analyst (Multiple Contract Positions)
Project Descriptions: Implementation of (1) Exam/Test Authoring & Publishing Solution, (2) Oracle Social Media System (3) Salesforce.com Customer Relationship Management System (CRM), and (4) Workday Human Resource Management System (HRMS) plus build and implementation of the infrastructure network and telephony.
Responsibilities:
Project Management:
Work with lead project managers to complete project charter outlining the scope, goals, deliverables, required budget, and schedule.
Create project plans (work breakdown structure) to estimate effort required for each task in MS Project and Oracle Primavera.
Manages project within the scope of detailed design and development of methodologies, processes, and project management tools as defined by the client’s PMO.
Assist clients’ lead project managers and software vendors’ engagement managers with the flow and management of project tasks.
Resolve any issues and solve problems throughout project life cycle.
Manage project scope by ensuring any changes to scope are documented and approved with project change request process.
Facilitate meetings and workshops with client and vendor staff.
Track and report on project milestones and provide status reports to client lead project managers.
Create & maintain SharePoint sites.
Testing Lead:
Plan the following testing activities for each test phases: System, Integration, User Acceptance, Regression, and Payroll Stimulation.
Create Test Plan.
Coordinate and manage all testing activities for each testing phases
Create test case execution schedule. Ensure tester stay on schedule for test completion.
Maintains awareness of testing alternatives at a level where Transamerica (client) and Workday (vendor) can be analyzed and the most effective testing strategy selected and agreed.
Utilizes my testing knowledge and experience to assess and advise Transamerica on the practicality of testing process alternatives.
Provides advice and guidance to Transamerica on any aspect of testing, including training for testers and other developers where appropriate.
Create testing status reports.
Facilitate bi-weekly testing status meetings.
Tracked system defects, training issues, and future enhancement requests using HP Quality Center.
Takes responsibility for the production and approval of all testing deliverables and achievement of testing milestones during the project.
User Acceptance Testing (UAT): Coordinated UAT activities, provided testing scenarios and approved test scripts, managed UAT activities including defect tracking and resolution, provided support to UAT testers, and obtained UAT signoff.
Change Management Role:
Managed and reported status of Change Management team tasks and deliverables creation activities.
Conduct stakeholder analysis, including identification as part of the project management documentation.
Assess Change risks and document mitigating actions then fold Change risks into overall project risk profile.
Measure success metrics and monitor change progress.
Business Analyst Role:
Gathered and documented system requirements in user story format.
Ran walked through meeting to review and signoff on system requirement document with business and technical leads.
Data mapping and system analysis.
Maintain Product (requirement) backlog.
Interacted with customer to investigate, analyze, and resolve problems on specific client and system issues.
Technisource
Clients: Alliant Energy & ACT
October 2007 – March 2012
Project Manager/Business Analyst (Multiple Contract Positions)
Project Descriptions: Implementation of (1) Oracle Identity Management, (2) Oracle Business Intelligence Enterprise solution and Data Warehouse, (3) Utility Company Customer Self-Service Web Portals (i.e. stop/start service & make payments), (4) Supply Chain/Marketing/Test Administration Business Re-Engineering, and (5) Utility Smart Gird Technologies (5) Identify, build, and implementation of the infrastructure network for OIM & Database projects.
Responsibilities:
Project Manager Role:
Created and maintained project management artifacts…i.e. Project schedule, status reports, etc.
Provided project leadership over day to day activities of the project.
Managed the infrastructure activities: Installation and upgrade of hardware components supporting the, application.
Documented project issues/assumptions/risks and drive resolution.
Facilitated technical and status meetings to track project progress and issues to project stakeholders.
Managed resolution of issues/risks and escalate as required.
Ensured resource utilization is being managed and coordinated with other projects’ activities.
Worked closely technical leads, subject matter experts (SMEs), and stakeholders to establish well-defined project goals, project scope is agreed upon, and established go/no go decision points throughout the project implementation, provided the end-user and project stakeholders with visibility into the planning, requirement gathering, and development processes.
Managed all testing efforts, support UAT testers, and obtain signoffs.
Ensured timely deliverable of all project artifacts.
Created & maintain SharePoint sites.
Managed all Change Management team activities.
Business Analyst Role:
Conducted JAD sessions in which we gathered and documented business requirements. Functional Requirement documentation included use cases, high-level system architecture, and data flow diagrams to illustrate who the new system’s functionality for the development team and QA testers.
Conducted walked through meeting of the functional requirement document with business and technical team.
Prepared systems specification, user, and operation documentation.
Prepared wireframes that were the blueprint that represent web page design defining what content and functional elements need to go on each webpage.
Ensured completion of documentation for all system requirements and ensure each requirement has been reviewed and approved by the customer.
Evaluated project complexity, assumptions, constraints, and dependencies based on the big picture view of the project within the IT, vendor, and business unit(s) domains.
Identified and outlined impact/responses to risks and issues impact changes to the project scope, schedule, and budget.
Conducted presentation in front of the client and project stakeholders.
Interacted with customer to investigate, analyze, and resolve problems on specific client issues.
Identified requirement changes, assessed impact of change to business case, communicated impacts and facilitated obtaining stakeholders’ approvals.
Obtained from technical leads, SME and stakeholders approval of requirements and changes to solution or requirements scope.
Supported application developers and testers during build and testing phases of the projects.
Data mapping and system analysis.
Software Testing Role:
Development and execution of test scripts.
Defect identification and retesting.
Gathering and clarifying business requirements with customer, and understanding the customer's business processes to identify the value drivers associated with the project .
Performing quality checks to ensure business and data quality requirements have been addressed .
Providing input to system design.
Writing queries to extracting test data from Oracle tables.
User Acceptance Testing (UAT).
oProvided testing scenarios and approved test scripts.
oDefect tracking and resolution.
Change Management Role:
Played a key role in helping the project’s Change Management team meet change initiatives related to business operational goals in support of the new system implementation.
Worked with project team to integrate change management activities into the overall project schedule.
Managed and reported Change Management project activities status to project leadership.
Worked with Change Management team and front-line managers/supervisors to identify potential people side risks, anticipate points of resistance, and develop specific plans to mitigate or address the concerns.
Worked with Change Management team and front-line managers/supervisors to drive adoption of new business process changes impacting employees related to the new system implementation.
Worked with Change Management team to conducted readiness assessment and presented finding to project team and other interested 3rd parties.
Support and engage with stakeholders in Change discussions.
Workflow Analyst Role:
Facilitated JAD session where we reviewed business case, high-level requirements and solution architecture to understand required business processes for new initiatives.
Worked in partnership with key business stakeholders to manage the development and documentation of new processes
Analyzed existing business processes to evaluate current capabilities and identified inefficiencies and improvement opportunities.
Developed and managed project plans to track the deliverables of the process team across initiatives.
Created business process flows, activity diagrams, use cases and navigational models.
Served as a subject matter expert in support of the development of requirements, test plans and training materials.
Supported the translation of use cases into test scenarios for acceptance and end-to-end testing.
Participated in the execution of Business Acceptance Testing and end-to-end testing.
Defined process metrics and performance goals for users and systems.
Measured the performance of new processes and systems through metrics collection and analysis.
Supported the development of detailed methods and procedures and job aids for new processes.
Participated in product implementation to evaluate effectiveness of new process and support enhancements and redesigns as necessary.
New Product Development Process (NPD): Smart Grid/Advance Meter Infrastructure (AMI) Technology for Gas & Electric Meters.
The Smart Gird/AMI Projects involve implementing new business processes, meter data management system (MDMS), and Regional Network Interface (RNI) software, in addition, making enhancements to legacy systems to support millions of new AMI-enabled electric and natural gas smart meters that are being deployed throughout Alliant Energy service territories in Iowa and Wisconsin. I worked as a Business Analyst for 1 years on the AMI Projects. Below were my responsibilities:
IPL AMI Project – Entire Iowa Service Territory Deployment
For the full deployment of meters in the Iowa service territory, I worked on the implementation of the eMeter’s Meter Data Management Systems and enhancements to legacy Customer Information System. My duties included:
Worked with meter operation areas to define the business, data, and reporting requirements for the production for the new AMI gas & electric meters.
Identified all systems and applications, and integrations receiving/sending information to MDMS related to the new AMI Meter data.
Created functional requirement and technical specification documentation for system upgrades need in MDMS, MES, Financial, Warehousing, Quality Control, Customer Master, Maintenance, and other subsystems.
Worked with management team and their staff in Sales, Engineering, Meter Operations, Warehousing, Customer Service, IT, Finance, and Quality Control departments to define and implement new business processes and documentation in support of the AMI meters.
Plan and managed overall all testing efforts (i.e. system testing, UAT, integrations, etc) for the systems/application upgraded for new AMI meters.
Dubuque, Iowa AMI Support Sustainability Project
This project is a pilot program for the City of Dubuque where Alliant Energy is installing 1000 AMI meters for Dubuque pilot participants and providing the electricity usage data daily to the City of Dubuque and IBM for their analysis and presentation to pilot participant via a web portal build by IBM. I worked on the daily extraction of customer, meter, and read data the Customer Information and RNI system and sending a file to City of Dubuque secure website.
Grant Writing – Department of Energy Smart Grid Grant
This project involved the creation of a grant proposal for the Smart Grid Initiative with the Department of Energy. I was the Project Leader for the Iowa AMI meter deployment grant writing efforts.
TekSystems
Client: Rockwell Collins
June 2007 – September 2007
Project Manager/Business Analyst (Contract Position)
Project Descriptions: Implementation of online reporting applications pulling financial and inventory data from SAP FI/CO and Oracle data warehouse. The reports include snapshots of financial data per manufacturing locations such profit/loss statements, inventory breakdown (Finished Goods, WIP, Raw Materials), cost analysis & comparison based on manufacturing processes, etc.
Responsibilities:
Project Manager Role:
Provided project management expertise for smaller projects.
Responsible for achieving project scope, cost attainment, schedule, and performance goals by providing leadership and direction of all Project efforts.
Created project plan, schedule (WBS), WIN Charging Code Structure to record project cost, and other Project Management documentation.
Planned, organized, directed, and coordinated all project team activities.
Monitored project progress and corrected any problems that may arise from project team, customer, or end user.
Worked closely with project team to ensure the utilization of appropriate solutions to meet the customer's requirements.
Presented proposals, status reports, Estimates at Completion (EAC) and customer status to Leadership, project team and customer community.
Estimated, reviewed and/or approved project costs.
Served as primary contact person for interfacing and communications with e-Business unit and its customers.
Inputted project information into the Business Area Manager and Division's business system.
Assessed project issues and developed resolutions to meet productivity, quality, and customer/end user /e-Business satisfaction goals and objectives.
Business Analyst Role:
Worked closely with technical lead and customer to gather and document business requirements.
Performed business analysis of systems and follows through the full development life cycle.
Educated others in the workflow, business processes, and reporting metrics.
Coordinated, implemented, and communicated system change requirements.
Translated business needs into technical
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