Front Office Manager
Resume:
Meadowlands
Soweto
APPLICATION FOR HOTEL DUTY MANAGER POSITION.
I wish to apply forPosition; my nine years’ experience in hotel industry should be of interest to assist to reach
your objectives. I am very passionate in guest service, loyal employee, punctual, dedicated to my work. I have
nine years of experience in hospital industry.
I have acquired skills and knowledge in most phase of Front Office Department Reservations, housekeeping,
Sales and Marketing. I believe that my skills and experience will help me to meet required standard of
Company
I am sure I can contribute to the Hotel’s growth and profit and I will appreciate the opportunity to be part of
the company Team
Sincerely
Innocentia Mthembu
CURRICULUM VITAE – INNOCENTIA LUNGILE METHEMBU
Latest up- date Jan 2020
PERSONAL DETATAILS
Curriculum Vitae – Innocentia Mthembu – Email –adkawy@r.postjobfree.com 1
Contact Details: Cell (082-*******/(081*******)
E-mail Address: adkawy@r.postjobfree.com
Postal Address: A-753 Zone 6 Meadowlands Soweto 1852
ID No: 820********** Age 37
Nationality: South African Gender Female
Marital Status: Single Dependent 3
Availability: Two weeks Notes Expected Remuneration Market related
EDUCATION and QUALIFICATIONS
Education: Mafu High School – Grade 12 (2003)
Qualifications Ulwazi Business College-Diploma in Administration (2004).
JHB Business College - Call Centre Certificate 2012
EMPLOYMENT SUMMERY
Date form& Date to Occupation Company Reason for Living
05 February 2018 Duty Manager Equestrian Royal Till 30th November
Boutique Hotel & Spa 2019
06 July 2015 to 20 March Receptionist Radisson blu Gautrain For good
2017 Hotel opportunities
01 February 2014 to 07 Receptionist Fairlawns Boutique Hotel For good
May2015 opportunities
01 Oct 2011 to December Front Office Supervisor Heal Safari Range For good
2014 opportunities
2007 to 2009 Receptionist/Switchboard Ingweya Country Estate Company close down
Operator
Curriculum Vitae – Innocentia Mthembu – Email –adkawy@r.postjobfree.com 2
RESPONSBILITIE: HOTEL DUTY MANAGER & Front Office Reception RESARVATIONSIT
(CURRENT POSITION)
● To ensure effective and efficient daily operations by Front Office Department
● Take responsibility for Front Office and staff.
● Achieving maximum occupancy.
● Check daily posting on Night Audit reports.
● GUEST ledger balance reports to be monitored daily.
● To ensure that all direct bills are 100% accurate before transfered to account payable or
department
● Check all conference main account to ensure all positing have been done.
● To ensure that the banqueting coordinator at all times liaise with Front Office and Resavations
regarding booking for groups and conferences.
● COMPLETE the Duty Managers check list and follow up on any problem areas.
● To ensure that the company credit facilities regarding debtors are adhered.
● To ensure that all travel arrangement visa and accommodation for clients are booked
accordingly.
● To ensure all board rooms and conferences room are up to date for meetings
● To ensure all AV equipment and client request is appropriate
● To ensure that prompt and courteous check-in and check-out.
● Checks the daily arrival list.
● To ensure that all board rooms and conference room are booked accordingly.
● Welcoming customers.
● Responds to customer requests for information about the hotel and its surroundings.
● Arranges for special services requested by the customer.
● Customer service
● Allocates rooms and issues appropriate keys
● To ensure that direct billing is properly done.
● Follows-up and verifies arrivals by updating registration cards regarding spelling of guest’s
name, address and method of payment.
● Handles incoming guest room reservations.
● Handles reservations for guests with rental cars, restaurants, etc.
● Is aware, at all the times, of current room status and room availability.
● Is fully aware of the relevant service concepts.
● Is fully aware of, and knows how to handle, all current and future hotel promotions.
● Increases hotel revenue by promoting food and beverage alternatives within the hotel.
● Minimizes loss of revenue by adhering to all established credit procedures.
● Insures all guests establish credit upon check-in.
● Monitors customer accounts to insure adherence to hotel credit limits by completing high
balance reports and verifies accuracy of registration information.
● Receives proper approval codes for cash and credit card paying customers.
● Identifies and records special billing instructions and notifies accounting and Manager.
Curriculum Vitae – Innocentia Mthembu – Email –adkawy@r.postjobfree.com 3
● Completes shift closing accurately by getting appropriate approval signatures and authorization
codes.
● Adheres to hotel policies regarding the use of cash banks.
● Communicates effectively with guests, colleagues, and supervisors.
● Handles difficult situations effectively.
● Keeps effective key control.
● Ensures that guest mail and messages are delivered promptly.
.
RESPONSIBLITIES : General Manager
● Supervises and participates in the prompt and courteous check-in, check-out and servicing of
guests.
● Managing PO’s and PM’s
● Processed invoice and issue PO numbers
● Records in the log book any incidents occurred in the hotel and follows-up with the department
concerned.
● Communicates open and closed dates, availability and condition of rooms to appropriate
individuals.
● Knows current rooms availability, and is familiar with future availability
● Keeps effective key control.
● Ensures that guest mail and messages are delivered promptly.
● Controls room rates and brings rate changes in the attention of the Front Office Manager.
● Oversees the proper handling of advance deposits.
● Runs a credit check report and analyses it for possible doubtful accounts.
● Checks that discounts, billing instructions, and credit policies are followed, and takes action
when needed.
● Authorizes paid-outs and discounts.
● Makes sure Front Office employees utilize yield management to maximize room revenue.
Curriculum Vitae – Innocentia Mthembu – Email –adkawy@r.postjobfree.com 4
● Checks the daily arrival list, and makes necessary preparations if hotel is sold out.
● Informs the Front Office Manager on VIP guests and returning guests and follows-up on VIP lists
and room blockings.
● Orders VIP gifts for the following day’s arrivals in the absence of Department Heads, takes
disciplinary action when required. Follows-up with the applicable Department Head.
● Investigate all walk-outs, and complete relevant forms.
● Deals with all incoming telefaxes and telexes after office hours.
● Completes all forms in cases of accident or theft in the hotel during the shift.
● Brings needs for repair to the attention of the Front Office Manager.
Skills
● Opera Systems.
● Apex System
● Mews System
● Room Master Systems
● MS Word.
● Excel
● Power Point
● Internet outlook
● Cash and credit handling
● Good Communication Skills
● Good telephonic Skills
● Customer Service.
● Problem solving.
● Flexibility.
● Multitasking
● References:
● Company Name Equestrian Royal Boutique Hotel & Spa
● Contact Person Ms.Nomsa Ndlovu
● Position Held Owner General Manager
● Contact Number 011*******/ 072*******
Curriculum Vitae – Innocentia Mthembu – Email –adkawy@r.postjobfree.com 5
● Email address
adkawy@r.postjobfree.com
● Company Name Radisson blu Gautrain Hotel
● Contact Person Ms Palesa Moima
● Position Held Room Division Manager
● Contact Number 011-***-****/079*******
● Company Name Fairlawn’s Boutique Hotel & Spa
● Contact Person Mr Dejesus
● Position Held Rooms Division Manager
● Contact Number 011-***-****/076 795 409
● Company Name Heai Safari Range
● Contact Person Mr Shaun
● Position Held Front Office Manager
● Contact Number 011-***-****/076-***-****
Curriculum Vitae – Innocentia Mthembu – Email –adkawy@r.postjobfree.com 6
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