OLADIPUPO

ABIODUN RILWAN

Psychologist graduate with over 2 years experience in assessing and evaluating customer’s behavior. Experienced crisis counselor and intervention expert. Proven track record in consistently and effectively delivering accounting services, budget analysis, financial audit, and general ledger activities. Proficient in providing a positive first contact experience by efficiently determining the guests’ needs and fulfilling them promptly. Exceptional customer care services and decision making skills. Excellent team work abilities and dedication to meet and exceed all goals.

S U M M A R Y

P R O F E S S I O N A L E X P E R I E N C E

081********,

070********

adkawg@r.postjobfree.com

SW8/ 1128, Ayegbusi

Area, Imalefalafia, Oke-

Ado, Ibadan, Oyo State

EDUCATION

B.Sc. in Psychology

(2010-2015)

Ekiti State University

Ado Ekiti, Ekiti State

Secondary School Certificate of

Education (2002-2008)

Methodist Grammar School

Bodija, Ibadan

TELLER

FCMB MICROFINANCE, ELEYELE BRANCH, IBADAN / OCTOBER 2018 - NOVEMBER 2019

Assisted customers with processing transactions, such as deposits, withdrawals, and account queries.

Informed clients about bank products and services.

Resolved complaints on account discrepancies, and answered customer enquiries.

Tracked, recorded, reported, and stored information related to transactions, bank supplies, and clients’ data, ensuring all information was accurate and complete.

Maintained and balanced cash drawers each day and reconciled discrepancies.

Packaged cash to be stored in drawers or the bank vault.

Doubled as the platform officer and carrying out duties like typing, sending of mails and disbursement schedules, scanning and other duties assigned.

Handled currency, transactions, and confidential information in a responsible and professional manner.

Followed all bank financial and security regulations and procedures.

Worked hand in hand with my Branch Manager and other key staffs to meet our daily, weekly, and monthly targets. KEY SKILLS

Time Management

Attention to details

Independence

Proficiency in Microsoft

office tools

Analytical skills

Team work

Communication skills

Good work ethic

Multitasking

People skills

INTEREST

Reading

Travelling

Solving Problems

Meeting people

REFEREES

Mr. Afam Victor Adumekwe

Manager

FCMB Microfinance, Eleyele

Branch, NC 900, Ore-Ofe, Bus

Stop, Sango/Eleyele Road, Ibadan

Tel: 081********

Pastor C.A. Olaiya

Christ Apostolic Church

Leader’s house Junction,

Tribune Road, Imalefalafia,

Oke Ado, Ibadan.

080********

MART MANAGER

NCCF, IKARE AKOKO, ONDO STATE / MARCH 2017 – DECEMBER 2017

Provided and ensured quality customer service is consistently delivered to handle and resolve all customer issues at store level.

Cross-selling additional products to all customers.

Responded to customers’ complaints and ensured resolution.

Ensured store appearance is maintained in adherence to company standards.

Ensured proper operational policy/ procedures are followed.

Ensured proper security and loss prevention procedures are followed.

Reinforced and maintained all audit/compliance policy regarding cash handling, inventory, and service standards.

Protected and managed company assets.

Ensured costs are minimized and profits maximized.

Reviewed monthly earning statements to ensure corrective measures are taken when operating targets are not met.

Maximized productivity and sales through marketing, customer service, and daily operational cost control.

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