Vinitha George

Kizhakkeddathu house Pakkil PO 859**-***** adkavw@r.postjobfree.com

CUSTOMER RELATIONSHIP MANAGER/ADMINISTRATION

MANAGER/COORDINATOR/SUPERVISOR

I am a highly motivated, organized individual with 11 years of experience in Multinational Companies like HP Australia, Etihad Airways Abu Dhabi and others. I have worked in diverse environments, organizational sectors and international regions. I am flexible person and have proven record of accomplishment of Customer Relation Management and Administrations. I have the ability to quickly learn and adapt to new methods and procedures. I am confident of my communication, presentation and inter-personal skills. My previous jobs required me to be meticulous and exploit my attention to detail and has experience in problem solving and has decision making skills which are coupled with a proven ability to successfully accomplish varied and complex assignments.

SKILLS

Employee Relations

Report Preparation

Training &

Development

HR Policies &

Procedures

Certified Office Administrator

Staff Recruitment and Retention

Conflict Resolution

Publicity and Promotions

Orientation & On-

Boarding

Time Management

Roster Preparation

Budget Control

PROFESSIONAL EXPERIENCE

NISSAN BUSINESS SOLUTIONS PVT.LTD. — Erayilkadavu, Kottayam A private limited company founded in the year 1988 dealing with all company requirements from registrations to recruitment.

Customer Relations Officer, since November- Present Key Duties:

Trademark related activities.

Company registration and documentation.

Being the middle man between client and advocates

Updating all relevant information’s with the trademark registry and preparing documentation for attorneys.

Liaising with clients such as Lulu International Shopping Center and Eastern regarding trademark matters and processing.

Monthly meetings with Lulu International delegates. ST. JUDE’S GLOBAL SCHOOL & JR. COLLEGE — Thalappady, Kottayam This school was founded in the year 2000.It follows the CBSE syllabus and is known for upbringing the future global citizens outside India. Dy. Manager- Global India Foundation- Consultant, since April- November Key Duties:

Obtained ISO certification for the school.

All documentation and school procedure handling.

Compilation of Reports for effective cost reduction methods

Preparation of school HR manual

Compilation of reports for school franchising.

Monitoring the different departments.

All duties related to school trust.

Qualified ISO auditor certificate to conduct audits CROSSROADS H S SCHOOL — Pampady, Kottayam

Crossroads H S School was founded in 1984. It has State syllabus and CBSE and a onsite hostel for students.

School In charge, since May- Present

Key Duties:

In charge for State syllabus school and CBSE.

Foreseeing teaching and activities by playschool and kindergarten section.

Taking care of overall activities of teachers and students

Making changes to timetables and organizing school events. ASPIRE AVIATION ACADEMY — Logos Junction, Kottayam Institute for students who want to join the aviation industry Aviation Teacher, since December-April

Teaching and taking care of the aviation classes for students who are interested in joining the aviation industry

Key Duties:

Teaching diploma students who want to become cabin crew, ground staff, ticketing and reservation etc within the Aviation field.

Doing practical assessments and mock sessions to aviation procedures

Training students on flight safety and First Aid

Supervision and observation of student’s performance and conducting exams. MANJOORANS EDUCATIONAL ACADEMY — Kanzhikuzhy, Kottayam Institute for IELTS and Go abroad studies

Academic Manager, since August 2016-2nd December 2016 Taking care of the academic structure for whole of Manjoorans centers across India. Key Duties:

Preparing the Syllabus and course structure for all the courses.

Follow up to make sure that the system is being followed

Training Faculty to the latest IELTS course structure

Supervision and Observation of student’s performance and faculty.

Helping the faculty by filing the gaps wherever required by conducting classes.

Approving and checking through Academic decisions

Assisting Board of Directors by informing clients about the latest course structure.

Assisting with Educational Promotions

HEWLETT PACKARD — Forest Hill, Australia

Provider of innovative systems and solution for personal and corporate customers. Integrated Support Account Manager (CBA IMAC), October 2011 to July2015 Customer Relations Manager, August 2009 - November 2010 Resource and Resolution Specialist, Sept 2008– July 2009 Recruited to help setup and run the administration of the IMAC (Install, Move, Add, Change) branch of the CBA contract; Worked with senior management to create procedures and process and train colleagues and new employees; Maintain an awareness of OH&S and security issues.

Key Duties:

Organize and arranging technicians for jobs, scheduling and rostering

Replace dead on arrival units and order new units.

Keep track of all documentation and communication related to every case

Liaise with the IMAC coordinators on large project works rolled out over months across an entire state or country

Ensure customer calls are handled in a timely manner.

Ensure units are correctly decommissioned and removed from site

Coordinating a group of 7 for IMAC projects and field technician work

Compiling month end billing work for IMAC

Make amendments to procedures and policies on HP SharePoint for team members

Attend court cases on behalf of HP and dealing with consumer affairs

Contact customers and keeping them informed about cases

Process credits, refunds and replacements to customers

Liaise with the diagnosis, quotes, service support and technical teams to ensure an efficient resolution

Monitor engineer availability and proactively escalate any potential resourcing issues with the different managements

Ensure all the relevant information is obtained and documented in the service incident before assigning to appropriate resource

Order and dispatch required parts to sites and warehouse for engineers pick up

Work with other teams for the timely closure of calls

General administration duties including PowerPoint presentations

Maintain an OH&S and security issues

Monitor engineer availability and proactively escalate any potential resourcing issues with the different managements

Ensure all the relevant information is obtained and documented in the service incident before assigning to appropriate resource

Order and dispatch required parts to sites and warehouse for engineers pick up

Work with other teams for the timely closure of calls

General administration duties including PowerPoint presentations ETIHAD AIRLINES – ABU DHABI, United Arab Emirates

Etihad is the fastest growing international airline in the Middle East. Over a span of 30 months they have expanded to over 30 destinations.

Crew Planning and Qualification Department, Jan 2006 – May 2008 Cabin Crew/Cabin Crew Manager, Jan 2005-Dec 2006

Promoted to position after one year as Cabin Crew Manager; Prepare monthly rosters for the cabin crew using the AIMS Management system; Plan work; applying for licenses; Entering crew qualifications, Manual pre-flight standby duty;

Key Duties:

Data entry in AIMS for Cabin Crew and Cabin Managers

Opening and closing qualifications and categories for Cabin crew and Cabin Managers

Track information and passport details on AIMS

Communicate and following up with the HR department regarding birth dates for seniority list.

Prepare rosters for cabin crew

Handle licensing and issuance

Conduct induction programs for the ab-initio cabin crew

Organize publicity campaigns for new destinations

Design methods and processes for managers that regularly monitor performance levels

Review existing workforce to determine where there is excess and shortages

Provide performance feedback

Generation of learning and development reports to inform managers on success rates and performance standards

Prepare quarterly budget forecast

Ensure process changes are correctly implemented and are effective

Initial safety training in 2006 (A330.-200),A340-300,B767,A340-500

Cabin manager training (four weeks of intense training and inter-personal skills development)

EDUCATION & CERTIFICATIONS

AOT (AUSTRALIAN ONLINE TRANING)

Diploma of Human Resources Management (2012)

MADURAI KAMARAJ UNIVERSITY – INDIA

Post Graduate Diploma of International Airline Management (2007)

Bachelor of Commerce with a Major in Accounting (2004) ST JOSEPH’S SCHOOL – ABU DHABI

Senior School Certificate (CBSE) 1999

OTHER

Personal Information

Age : 38, Date of Birth: 24-10-1981

Dependents : 2

Fluent in English, Malayalam, Tamil and Hindi

Computer Skills:

AMIS Management Systems

MS Office (Word, Excel, PowerPoint, Access, Outlook)

MS Project

REFERENCES -AVAILABLE UPON REQUEST

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