Customer Care Office

CURRICULUM VITAE FOR CHIPO MUDZONGA

PERSONAL PROFILE

Zimbabwean, Single, Female, 35 years

Work Permit Number: MID 129553/2018/ZEP

Passport Number: FN416356.

Driver’s Licence Number: 41220007SMGC (Code C1)

Home Address: Unit 6 Franschoek Complex, 33 Hill Street, Randburg, Johannesburg. Mobile: +27-813******

E-mail: adkaux@r.postjobfree.com

CAREER AMBITIONS / GOALS

I desire to be a highly organised administrative professional with a bias towards office management. I have more than 8 years’ experience of secretarial support, customer care, office administration and management. I am motivated to taking on challenging work environments and work hard to the best of my ability for the benefit of the company. I am open to learning new tasks, skills and imparting the knowledge that I possess. WORK EXPERIENCE

Organisation Name: Nando’s

Position: Senior Manager

Duration: April 2012 – July 2020

Duties

Execution and evaluation of the organisation's strategies and objectives;

Evaluating the sales and marketing strategies towards achieving corporate objectives;

Training, managing and assessing employee performance;

Report writing and analysis (daily and monthly sales reports);

Restaurant budget planning and monitoring;

Developing and ensuring proper management and reporting systems;

Execution of office administration (Emails, Book keeping, Sales Reports and Production Planning);

Customer care duties (handling all queries and complaints) ;

General management of the restaurant;

Ordering and receiving of stock from suppliers;

Drafting roasters and GP Calculation;

Recruitment of new staff;

Delegating duties to staff members;

Creating and maintaining staff registers;

Monitoring manager and staff checklists.

Organisation Name: John Dory’s

Position: Cashier/ Waitress

Duration: January 2011 – January 2012

Duties

Taking telephonic orders;

Customer care duties;

Up selling;

Cashing ups;

Office and administration management;

Front of house host.

Organisation Name: Croco Motors Zimbabwe

Position: Secretary and Receptionist

Duration: March 2007 – December 2008

Duties

Scheduling meetings, events, conferences, keeping diaries and arranging appointments;

Attending meetings, creating agendas, taking minutes, report and minutes writing;

Operating Switchboard;

Front of house host;

Maintaining hard copy and electronic filing systems;

Coordinate the flow of information both internally and externally;

Ordering and dispensing of stationery and office supplies;

Operating office equipment.

Organisation Name: Cochrane Pumps Zimbabwe

Position: Receptionist

Duration: September 2006 – February 2007

Duties

Front of house host;

Switchboard operator;

Providing secretarial, office and administrative services.

Developing and maintaining accurate filing systems

Operating office equipment

Ordering and dispensing stationery and office supplies PROFESSIONAL TRAININGS

1. Certificate in First Aid Level 1

2. Certificate in Occupational Health and Safety

QUALIFICATIONS

City and Guilds (Pitman UK)

Certificate in Top Flight Secretarial (2005 – 2006) SKILLS AND COMPETENCES

Strong administration, analytical and problem-solving skills

High management and training skills

Highly literate in the Microsoft office package

Strong communication skills

Strong client relations skills

COMPUTER LITERACY

Conversant with Microsoft Office Packages (Word, Excel, PowerPoint, and Outlook) PERCEIVED STRENGTHS

Ability to work in team and individual settings

Ability to communicate at all levels

Quick to learn

REFERENCES

Available on request

Contact this candidate