Gisselle Magsalin

Address : PH * BLK ** LOT **-**NORTH GATE SARMIENTO HOMES, SAN JOSE DEL MONTE BULACAN, 3023

E-mail : adkatk@r.postjobfree.com

Mobile : 094********

Dedicated customer service professional with years of experience not only in the said industry but to variety of occupation. Team player and has a multitasking ability driven by passion to strive for the betterment of oneself. Goal achiever to prove the skills being acquired thru the years while being open to new learnings and beginnings. Ability to active listening and problem solving to provide and surpass customer's need if possible, a desire to keep growing in my chosen occupation.

Skills

Internal Quality Control

Interpersonal and Intrapersonal Skills

Customer Service Handling

Performance improvements

Work history

2020-07 Technical Support Representative – AT&T, DTV, U-verse

2021-01 (Teleperformace – Fairview)

-Handles billing, programming and technical support for 4 accts of AT&T

-Provides resolution to the problem while giving the best customer service for the customers.

2015-06 Customer Service Attendant - In-flight Services

2019-12 Emirates Airline, Dubai, United Arab Emirates

oProvided excellent customer care by responding to their requests and needs while on travel, assisting in Shower Spa's and other special orders.

oCommunicated and assisting with colleagues for the passenger's request and demands.

oSetting up social area's/bars and delivering cleanliness of the aircraft.

oProduct knowledge and basic security knowledge in the aircraft.

oClosely work with different nationalities while dealing with vast cultured passengers

2014-02 – Accounting Assistant - Food Castle Restaurant

2015-05 Dubai, United Arab Emirates

oMaking daily, weekly, monthly and yearly revenue and costs of all the branches of the restaurants using Microsoft excels

oTracking the difference of revenues and costs of all the restaurants while multitasking secretarial job for the manager and supervisor of the department.

oMaking invoices for the payroll of the operational employees.

oTallying total revenue daily and making invoices to be deposited in the bank for the company revenue.

oMaintaining complete documentation for financial figures of the restaurants. Compiling all the employee records (visa, daily performances and attendance)

oClosely communicating to other accounting stuff for the proper balancing and double checking of figures of all the restaurants.

2012-04 – Gift Registry /Customer Service Associate

2013- 09 Marilao, Bulacan

oAssisted customer through their selection of gifts for their special events.

oPromoting Gift registry department as part of newly customer service of the SM STORE.

oAssisted in products returns and defects as part of customer service department.

oSkilled in paging department as part of promotion of the SM Store and responsibility of a customer service team.

oSupport in gift wrapping as part of customer service team.

oRenewing, applying and promoting SM Advantage card for customer's used.

oProduct and promotion knowledge of the SM Store for customers inquiries Assisted customers in their dismays and concerns of acquired products in the store.

oOperated in dynamic, high-volume environments to provide skilled assistance to all the customers each day.

2010- 06 – 2011- 12 Civil Aviation Security Inspector

LBPSC – MIAA, Makati

oDeveloped an administrative skill thru making of minutes of meeting with the GM of MIAA and other directors of different security department in the airport.

oUpdating Standard Operating Procedures of all the security matters of NAIA (all terminals)

oMaintaining records of all the memorandum made and all the files of daily, weekly and monthly reports of the screening checkpoints, security checkpoints and ramp checkpoints.

oDoing daily security rounds in the assigned airport terminals to observe passenger flows, and the SOP's of the security being maintained in minimum level.

oWeekly testing of all the security checkpoints in all NAIA Terminals as part of Internal Quality Control.

oKnowledge in Airport Security Control.

oMaking daily reports of all the activity being done. (Employees doing their job or there is discrepancies) making memo if needed.

oRounds at the ramp area to secure the safety of the airport at the ramp.

Education

2006-06 – Bachelor of Science in Toursim

2010 – 03 Our Lady of Fatima University – Lagro QC

Certifications

Basic Aviation Security Control

Internal Quality Assurance Training

Customer Handling Skills Workshop

Basic Security Awareness

Airport Passengers Handling

Interests

Reading Books

Watching movies/series

Listening to music

Traveling

Writing literature

Additional Information

30 years of age

Female

Languages

English

Filipino

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