Personal Assistant Manager
Resume:
Answer phones & screening calls
Diary management and scheduling of meetings
Receive clients
Typing of correspondence
Compiling of presentations
Travel arrangements: Booking of flights, accommodation, shuttle services and car hire
Recon of expenses and claiming on behalf of manager
& staff according to SABC procedures
Booking of Editing suits
Basic accounts
Ordering of stationery and equipment
CCV TV - Secretary for 2 Managers
CONTACT
Compiling and typing of all written legal documents
& evidence generating directly from court cases by magistrates & clerks after court hearings and compiling it into proper court files.
Acting as secretary to Regional Magistrate when necessary. Acting as switchboard operator when necessary.
PABX 32 lines
Responsible for collection of salary slips.
Resigned due to a more amicable opportunity at SABC Pool Typist
adkase@r.postjobfree.com
Weltevredenpark, Roodepoort
EDUCATION
Matriculated 1985 - Die Kruin High School
FAIS 1 Short Term Insurance - Damelin
TRAINING
Lotus
Harvard Graghics
MS Word
MS Excell
MS Powerpoint
Secreterial Diploma
Aucience Research package
Internet
Presentation Skills Certificate
Research behind the mirror certificate
(SAMRA)
Sampling course certificate (SAMRA)
Statistics course certificate (Pretoria University) Focus Group practical experience (Local
& Regions)
Introduction to Marketing Research
Telmar
Corel
Scheduleing package
Insurance Package
Internet
AS400
MyMarket
FAIS 1 – Short Term Insurance
WORK EXPERIENCE
1986-1988 - Magistrates Court JHB
Answer phones & screening calls
Diary management and scheduling of meetings
Receive clients
Typing of correspondence
Compiling of presentations
Travel arrangements
Recon of expenses and claiming on behalf of manager according to SABC procedures
Booking of Editing suits
Basic accounts
Ordering of stationery & equipment
Meetings are recorded and typed via Dicta phone
Maintenance and maintaining filing system
Requesting of archived scripts and programming when required according to SABC procedure
Manager passed away and unit closed. Redeployed to CCV TV. Secretary for 1 Manager
1988–2005 - SABC
English Youth & Children’s Progs
IRENE V AN EYK
Personal Assistant
Radio: RAMS
Retrieving data, compiling presentations, graphs and spreadsheets for the station Head or for station staff on request
Compile weekly and monthly reports containing graphs, figures, spreadsheets and summaries of station or programme performance
Screening of complaints to appropriate person
CONTACT
082-***-**** Meetings are recorded and typed via Dicta phone for Minutes and Agenda
Maintenance of and maintaining filing system
Requesting of archived scripts and programming when required according to SABC procedure
Attending and assist outdoor site sets when shooting programmes General accounts according to SABC templates
Restructuring of channels. Redeployed to Audience Research adkase@r.postjobfree.com
Weltevredenpark, Roodepoort
Marnitz van Heerden
Group Customer Head
Hollard Insurance
adkase@r.postjobfree.com
REFERENCES
WORK EXPERIENCE
Answer phones & screening calls
Diary management and scheduling of meetings
Receive clients & suppliers
Typing of correspondence
Compiling of presentations
Recon of expenses and claiming on behalf of manager & staff according to SABC procedures
Basic accounts
Travel arrangements local and international for managers & staff: booking of flights, accommodation, shuttle services, car hire and forex
Assist Head & managers with personal matters
Ordering of stationery and equipment
Meetings are recorded and typed via Dicta phone or Minutes and Agenda (Occasionally done manually during equipment failure) Maintenance of and maintaining filing system
Requesting of archived scripts and programming when required according to SABC procedure
General accounts & invoicing according to SABC templates
& procedures
Research Coordinator & PA
Audience Research / Market Intelligence
Gaby Faltermair
Group Complaints Head
Hollard Insurance
adkase@r.postjobfree.com
IRENE V AN EYK
Personal Assistant
WORK EXPERIENCE
TV: TAMS
Full responsibility for retrieving, compiling and distributing weekly and monthly TAMS reports for SABC1, SABC2 and SABC3
Full responsibility for all administration, ad hoc and channel requests Ensure that contracted company follow correct procedure as set out in project contract for each project. Experience in focus group projects (Local and Regions). Take notes of TV viewer’s comments and suggestions during group discussions which has been separated according to segmentations and compile draft report for Manager until full data can be provided by contracted research company
Attend steering committee meetings at channel when line manager is unavailable. Restructured office twice. Involved with planning and organising Assist in the training of Interns or new staff
Assist Head of department in the absence of secretary Organising functions and book venues. Ensure all necessary equipment is at hand Book boardrooms and ensure each delegate has information pack including previous minute and agenda. Arrange for refreshments and dietary requirements
Book venues meetings and training rooms
Main AMPS annually
Retrieving data, compiling presentations, graphs spreadsheets for Head of channel Line manager or channel staff in report form
Compile annual reports containing graphs, figures, spreadsheets and summaries of station or programme performance Acting secretary for General Manager Audience
Research when necessary.
General accounts: invoicing, follow up of outstanding invoices, recording of expenses for projects Ordering of stationery and office equipment for department. Organising & Booking of venues for respective functions or meetings. Stock taking (Equipment, office supplies, stationery etc.) Deal with queries.
Liaise with all levels of executives up to CEO
Restructuring of unit. Redeployed to Tax & Corporatisation and Risk Management (Insurance) Full secretarial duties and liaise with all levels of Management up to CEO in order to obtain necessary documents and liaise with them constantly through the whole process Receiving necessary claim documents and logging of all incoming claims and allocating insurance numbers
(Motor vehicle, Asset, Liability & Injury on Duty) Appoint Panelbeaters
Appoint Assessors where necessary
General accounts.
Recons
Forward all documents to Risk Manager for final decisions and reports Answer phones & screening calls
Diary management and scheduling of meeting
Receive clients & suppliers
Typing of correspondence
Compiling of presentations
General Manager Tax & Corporatisation as well as Risk Manager (Insurance) Secretary
IRENE V AN EYK
Personal Assistant
Full secretarial duties and liaise with all levels of Management up to CEO in order to obtain necessary documents and liaise with them constantly through the whole process Receiving necessary claim documents and logging of all incoming claims and allocating insurance numbers
(Motor vehicle, Asset, Liability & Injury on Duty) Appoint Panelbeaters
Appoint Assessors where necessary
General accounts.
Recons
Forward all documents to Risk Manager for final decisions and reports Answer phones & screening calls
Diary management and scheduling of meeting
Receive clients & suppliers
Typing of correspondence
Compiling of presentations
Recon of expenses and claiming on behalf of manager & staff according according to SABC procedures Assist Head & managers with personal matters
Ordering of stationery and equipment
Meetings are recorded and typed via Dicta phone for Minutes and Agenda (Occasionally done manually
during equipment failure)
Maintenance of and maintaining filing system
Restructuring of department
General Manager Tax & Corporatisation as well as Risk Manager (Insurance) Secretary
Marketing
Budget
Accounts
Staff
Collecting and Delivery of laundry to clients
Salaries
Office supplies, stationery, equipment
Weekly cash generation & updates
Liaise directly with owners of restaurants & guest houses 01 DECEMBER 2005 - 31 AUGUST 2006
Laundry Owner
WORK EXPERIENCE
Recon of expenses and claiming on behalf of manager & staff according according to SABC procedures Assist Head & managers with personal matters
Ordering of stationery and equipment
Meetings are recorded and typed via Dicta phone for Minutes and Agenda (Occasionally done manually during equipment failure) Maintenance of and maintaining filing system
Restructuring of department
IRENE V AN EYK
Personal Assistant
Diary management for GM
Answer phones and screening of calls
Management of office and administrative duties
Organise monthly functions
Schedule meetings
Prize giving (Certificates (Laminating & Framed), incentives) Monthly TFL to salaries
Assist Managers & Consultants where necessary to draw stats, compile reports, graphs, spreadsheets for sales
Stationery & equipment ordering (Package: MyMarket) AS400 insurance system package to draw sales stats Compiling presentations for GM to present (Weekly & Monthly) Receive & direct customer complaints to designated departments. Liaise directly with Head of Department on daily basis Assist on product queries
Compile monthly absentee spreadsheets
Compile weekly weekend working register and forward overtime to salaries Boardroom bookings
Assist call centre consultants where necessary
Petrol and credit card recons
Compile monthly Tracker incentive spreadsheet (Consultants) Contract ended
TEMPING Agency: Energy At Work
01 DECEMBER 2006 - 31 MARCH 2007 PA GM Budget Insurance (4 X Managers, 37 Consultants
& 9 Message Centre staff
WORK EXPERIENCE
Diary management for GM
Answer phones and screening of calls
Management of office and administrative duties
Organise monthly functions
Schedule meetings
Prize giving (Certificates, Laminating & Framed, incentives) Monthly TFL to salaries
Assist Managers & Consultants where necessary to draw stats,compile reports, graphs, spreadsheets for sales Stationery & equipment ordering (Package: MyMarket) AS400 insurance system package to draw sales stats Compiling presentations for GM to present (Weekly & Monthly) Receive & direct customer complaints to designated departments. Liaise directly with Head of Department on daily basis Assist on product queries
Compile monthly absentee spreadsheets
Compile weekly weekend working register and forward overtime to salaries Boardroom bookings
Assist call centre consultants where necessary
Petrol and credit card recons
Compile monthly Tracker incentive spreadsheet (Consultants) Contract ended
01 APRIL 2007 TO 23 September 2007 PA GM UNITY Insurance Sales & PA to GM UNITY Marketing
(15 Sales consultants)
IRENE V AN EYK
Personal Assistant
WORK EXPERIENCE
Extensive diary management
Credit Card recons
Compile Presentations
Taking minutes at board meetings
Booking venues for workshops, meetings & functions Assisting with personal matters such as property, accounts, holiday, ect Travel arrangements local and international: flights, accommodation, shuttle services, car hire, forex Typing of all correspondence such as letters, contracts ect Preparing of board packs and distribution thereof to relevant individuals Ordering of stationery
Logging of faults such as IT, furniture, electrical ect Requesting payment for accounts & follow up of outstanding accounts Receive new brokerage application, forward for ITC and criminal checks, open file when approved, type and forward contract to broker for signature, forward details to finance for future payments. Add broker to database electric system
Filing
01 October 2010 - Current - Hollard Insurance
PA to Director (Ash Desai) Life Cluster Hollard Insurance & assisting 2 other Managers Extensive diary management
Credit Card recons
Organise and arrange quarterly analysts training
Keeping record and tracking stats such as nights away, business and private kilometers ect for directors Compile Presentations: graphs, stats, ect.
Training of new staff members
Keep record of each projects progress
Typing of proposals, contracts, letters, general correspondence Assist all directors in personal matters and interest Co-ordinate projects
Manage LifePi conversions & feedback sessions of delegates Manage Executive Impact Questionnaires & feedback sessions of delegates Manage MBTI's & feedback sessions of delegates
Co-ordinate Insurance
Co-ordinate facilities(Maintenance of premises) (Complaints, faults, repairs ect) Travel arrangements local and international: flights, accommodation, shuttle services, car hire, forex Prepare monthly Time & expenses for directors and self Organise and arrange yearend functions
Organise and arrange Workshops, venues training facilities and all necessary equipment and information packs/files Assist with directors personal related matters (medical aid claims, booking of car services, ect.) Compile Invoices, follow up on outstanding invoices Project tracking (Some clients: Eskom, SABC, BHPbilliton, SA Tourism, RMB ect.) Liaise directly with all executives of each company with each new project (example: Robin Nicholson FD SABC, Phillip Dukashe Eskom Cape Town, Victoria Makoe Eskom JHB, Hugo Knoetze CEO YAKANI Group ect)
Reason for leaving: Company structural changes and retrenchments 26 September 2007 – 30 September 2010
PA / Project Coordinator (X 2) Directors & 1 Consultant YSA Consulting & assist 5 other Directors when needed as well as on projects across the board & Manage domestic and security staff IRENE V AN EYK
Personal Assistant
Daily Message Desk reports, meeting & email stats to relevant various managers Tracking calls report & email to relevant various managers Daily Message Desk call audits and forward to auditing department Complaints log for complaints older than 7 days – log call with relevant department Team Leader/Manager to action
Update Message Desk Management report input – update daily in order to supply the information at the end of the month Update Star of the Week – daily in order to announce weekly Check emails on Exiliti website - daily
Day-to-day outstanding claims update for HOO - database Print EXCO calendars daily for them
Manage 2 X electronic projector calendars,
1 X electronic Main meeting room calendar and daily manual Calendar for Project Room
Monthly MANCO meeting – retrieve agenda items 1 week before the meeting, correlate & combine packs for the meeting and take minutes
Schedule meetings, venues and any other requirements for the meetings Electronic Dairy management for EXCO members X 5
Organise staff & yearend functions
New supplier sourcing
Monthly Calmanz Attorney meeting & minutes
Europ Assistance monthly meeting & minutes
PA weekly 1-on-1 meeting
Weekly PA huddle (discuss any issues and actions arise during past week) Manage leave for PA’s and Message Desk
Assist EXCO with personal matters
Manage any issues arising from calls that Message Desk receives daily Arrange Workshops & requirements
Editing of documents
Monthly Exiliti Services staff compliments (Rotation) – collect, combine with photo and laminate and place on the “wall Travel arrangements both local and international
Answering calls and handle queries alternatively escalate to relevant department Preparing presentations
Filing manual & electronic
Conduct counselling session with staff when applicable Conduct Performance appraisal for staff every 6 months Manage petty cash in absence of finance clerk
Due to Hollard buying over Exiliti and positions made redundant I was redeployed to Assessing Department for the interim
Exiliti EXCO PA to 5 X Executive Management (HOO, CFO, IT Manager, HR Manager & Head of Strategy
& Consulting) & assist MD in absence of his PA & Team Leader for PA’s (3 X PA’s) and Message Desk (3 X staff)
Receive cancellation/withdrawal applications from pension/provident fund. Process and forward to relevant people for payment/cancellation/withdrawal.
Assist with personal requirements such as car licenses, personal home maintenance ect. Contract ended
WORK EXPERIENCE
IRENE V AN EYK
Personal Assistant
Liaise with clients and schedule assessor booking, both internally and external assessors in the regions, assessing appointments.
Booking client cars in at Panel beater
Booking/Collecting of cars at SMD storage via SMD portal Liaise Brolink and their clients
Arrange for towing of vehicles where applicable
Arrange for Salvage of vehicles where applicable
Ensure invoices are received from Panel beaters after repairs and forward to finance for payment Make booking at Auto Magic for windscreen repairs or replacements Draw up Assessors extra’s and final costing form
Order MM value books and distribute amongst claims consultants Hollard purchase of Exiliti completed and I moved back into a Personal Assistant position Assessing Department:
Assist 4 X Managers and their staff members reporting to them Manage 2 X Room venue calendars
Assist Purple Shop
Assist Group Marketing Studio
Occasionally assist Head of Marketing when her PA is absent PO requests on Searchlight
Requesting loading of new suppliers – Procurement
Forwarding of invoices to Finance
Approving Receipts for invoices on Searchlight
Requesting proof of payments from Finance
Calendar management
Scheduling of meetings
Draw monthly staff telephone records via Galaxtrix Arranging staff functions
Arranging birthday gifts for staff
Booking of travel arrangements via Thompsons and
GAGE car hire
Arrange flowers when required from Amanda’s Flowers Ordering of stationery via Dot Office
Keep and update tracking sheet for quotes, PO’s, invoices Maintain filling for managers
Arrange courier services when required
Logging calls for staff members with IT
Personal Assistant Group Complaints, Group Customer & Group Marketing WORK EXPERIENCE
IRENE V AN EYK
Personal Assistant
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